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Tricare Call Center Jobs (NOW HIRING)

Zimmerman Associates, Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and ...

BlueSprig

Center Operations Supervisor

Northglenn, CO · On-site

$24/hr

The Center Ops Supervisor, COS is an exempt role responsible for the day-to-day operational support ... TRICARE, ESSC, Catalight, RC, etc.; Support the Candidate interview process as determined by the ...

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Tricare Call Center information

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How much do tricare call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for tricare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Tricare Call Center position, and why are they important?

To thrive as a Tricare Call Center representative, you need excellent customer service skills, knowledge of healthcare terminology, and typically a high school diploma or equivalent. Familiarity with call center software, secure data entry systems, and sometimes experience with Tricare or other insurance platforms are common requirements. Outstanding soft skills include patience, clear verbal communication, and problem-solving abilities. These qualifications are critical to efficiently and compassionately handle sensitive inquiries while ensuring accurate guidance for military members and their families.

What is a Tricare Call Center?

A Tricare Call Center job involves assisting military members, veterans, and their families with Tricare healthcare benefits. Representatives answer questions about coverage, billing, claims, provider networks, and prior authorizations. They may also help with enrollment and troubleshooting issues. Strong communication skills and knowledge of Tricare policies are essential for this role.

What does a Tricare Call Center representative do?

Tricare Call Center representatives spend their day fielding inbound calls from military personnel, retirees, and their families regarding their health benefits, claims, and eligibility. Daily tasks include verifying member information, providing plan details, assisting with authorization and referrals, documenting all interactions in compliance with privacy regulations, and escalating complex issues when necessary. The environment is usually fast-paced and structured, relying on teamwork and clear communication with supervisors and other support staff. Representatives play a vital role in ensuring accurate and timely service to a unique client population, making attention to detail and empathy essential for success.

More about Tricare Call Center jobs
What cities are hiring for Tricare Call Center jobs? Cities with the most Tricare Call Center job openings:
What are the most commonly searched types of Tricare Call Center jobs? The most popular types of Tricare Call Center jobs are:
What states have the most Tricare Call Center jobs? States with the most job openings for Tricare Call Center jobs include:
What job categories do people searching Tricare Call Center jobs look for? The top searched job categories for Tricare Call Center jobs are:
Tricare Call Center jobs near you
Infographic showing various Tricare Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Tricare Medical Transportation

Pleasantville, NJ • On-site

$18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? TriCare Medical Transportation is now hiring Call Center Representatives. Apply to join our growing team today!
TriCare Medical Transportation is South Jersey's premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU'LL DO
As a Call Center Representative, you will be a key player on our Call Center team.
• Receive, evaluate and prioritize incoming calls to determine the appropriate level of medical transportation response
• Schedule trips, collect the appropriate information and enter data into computer aided dispatch software (CAD)
• Maintain accurate records and monitor workflow for scheduled appointments
• Operate a multi-line telephone system and various computer systems
• Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times
• Have a good understanding of South Jersey geography
WHAT YOU'LL NEED
• Availability Monday - Friday 5am - 1pm
• Proficient computer skills
• Excellent communication skills
• Ability to work in high pressure situations
• Clean background check
• Negative drug screening
PERKS
• Competitive compensation starting at $18.25 hr
• Benefits package (Medical, Dental & Vision Insurance) Medical Benefits starting at $10.00 weekly
• Paid time off (PTO)
• 401(k) after 6 months of service
• Paid training and certifications
• Opportunities for growth and advancement
• Annual increases
• $ 5000 Tuition Reimbursement available
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer

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