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Solution Center Representative Jobs (NOW HIRING)

Skowhegan Savings

Call Center Representative

Skowhegan, ME · On-site

$15.75 - $19.75/hr

Call Center Representatives are responsible for promptly responding to all incoming customer ... positive solutions or referring to appropriate staff or department for resolution. • Provide ...

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How much do solution center representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for solution center representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Solution Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and providing high-quality customer support or technical assistance. Achieving this income may require experience, strong communication skills, and familiarity with customer service tools, along with possibly working overtime or handling high-volume calls. Income levels vary based on company policies, location, and individual performance.

Is CSR a stressful job in BPO?

A Solution Center Representative in a BPO environment often faces stress due to high call volumes, performance targets, and handling customer complaints. The job requires strong communication skills and the ability to manage pressure, which can contribute to stress levels depending on individual resilience and work environment.

What are the key skills and qualifications needed to thrive as a Solution Center Representative, and why are they important?

To thrive as a Solution Center Representative, you need strong problem-solving abilities, customer service expertise, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Excellent communication, patience, and active listening are vital soft skills for effectively resolving customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.

What are Solution Center Representatives?

Solution Center Representatives are customer service professionals who assist clients by providing information, resolving issues, and guiding them through processes related to a company's products or services. They typically work in contact centers or support departments, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by delivering effective solutions and high-quality service. They may also handle complaints, process transactions, and escalate complex issues to specialized teams when necessary.

What jobs pay 4000 a week without a degree?

A Solution Center Representative typically earns less than $4,000 weekly, but some high-paying sales or technical support roles in specialized industries can reach or exceed that amount through commissions or bonuses. These roles often require strong communication skills, technical knowledge, and experience rather than formal degrees.

What is the 3 month rule for jobs?

The 3 month rule for a Solution Center Representative typically refers to a probationary period of three months during which performance and fit for the role are evaluated. Successful completion of this period may lead to permanent employment, benefits, or advancement opportunities. During this time, employees are often expected to demonstrate proficiency with tools like customer management systems and develop key communication skills.

What are some common challenges Solution Center Representatives face when assisting customers, and how are these challenges typically addressed?

Solution Center Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and addressing frustrated or upset customers. To manage these situations, representatives are usually provided with comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Effective communication skills and patience are crucial, as is the ability to quickly identify and escalate issues when necessary. Most teams also hold regular meetings to discuss recurring challenges and share best practices, fostering a collaborative problem-solving environment.
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Solution Center Representative jobs near you
Client Solution Center Representative-37668

Client Solution Center Representative-37668

Harvard Maintenance, Inc

Miami, FL • On-site

$22/hr

Full-time

Medical, Dental, Life, Retirement

Posted 14 days ago

Harvard Maintenance rating

7.2

Company rating: 7.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

6th of 56 rated cleaning companies

Job description

Life at Harvard
Are you ready to be part of something Extraordinary? Look no further than Harvard is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. We believe in the power of our people. Here, every team member is valued, empowered, and trained to contribute their best. We foster an inclusive workplace culture where diversity is celebrated and every voice matters.
A day in the life:
The Client Solutions Center Representative plays a vital role in our 24/7 Client Solutions Center by managing work order administration and handling inbound calls during the 1st shift. This in-office position is based at our headquarters in Miami, FL, and requires excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The representative will service our clients during typical business hours, working Monday through Friday from 10:00 am to 6:00 pm EST.
What you'll do as an Exceptional Team Member
Call Management:
  • Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally.
  • Provide timely responses to client inquiries and service requests.

Work Order Administration:
  • Monitor, create, and dispatch work tickets across multiple software platforms and applications.
  • Accurately enter and update work order information and inspection data in real-time.
  • Ensure timely follow-up and closure of work tickets while maintaining detailed records.
  • Identify recurring issues or workflow bottlenecks and recommend improvements to enhance efficiency and accuracy.

Client and Operational Support:
  • Collaborate closely with Operations teams to resolve service concerns and support service excellence.
  • Contribute to the achievement of Key Performance Indicators (KPIs) through proactive communication, issue resolution, and process alignment.
  • Participate in identifying process improvement opportunities, offering recommendations for enhancements to workflows, ticketing practices, or communication protocols.

Administrative Duties:
  • Provide essential administrative support, including generating and distributing status reports to track work order progress.
  • Support billing and invoice verification processes to ensure accuracy and timely processing.
  • Review, correct, and verify data entries to maintain data integrity.

Flexibility and Availability:
  • Be available for on-demand shift coverage as needed during the week.
  • Adapt to changing priorities and contribute to a collaborative team environment.

What you'll need to be an Extraordinary Team Member
Communication Skills:
  • Excellent phone etiquette and professional verbal and written communication skills.
  • Strong customer service orientation with a commitment to providing positive client experience.

Technical Proficiency:
  • Proficient in Microsoft Excel and other Microsoft Office applications.
  • Ability to quickly learn and navigate multiple software platforms and systems.

Attention to Detail & Multitasking:
  • Exceptional attention to detail with the ability to manage multiple tasks simultaneously.
  • Strong organizational skills and the ability to prioritize in a fast-paced environment.

Independence & Flexibility:
  • The ability to work independently with minimal supervision while maintaining productivity and quality standards.
  • Willingness to work flexible hours and provide coverage during business-critical times.

Preferred Qualifications:
  • Experience in a customer service or call center environment.
  • Familiarity with work order management systems or service dispatch platforms.
  • (3+) years of relevant experience
  • Associate's degree

Work Environment:
  • This is a hybrid position with 4 days in-office, based at our headquarters in Miami, FL.
  • Must thrive in a dynamic, fast-paced environment while maintaining accuracy and efficiency.

The Harvard Promise
Join our team and play a critical role in delivering exceptional service and operational excellence in our Client Solutions Center!
www.harvardmaint.com
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer - M/F/D/V
Our Salary & Wage Details
USD $22.00/Hr.
Schedule
Hybrid 4:1. M-F, 9am - 5pm

What Harvard Maintenance employees say

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About Harvard Maintenance

Sourced by ZipRecruiter

The Harvard Companies provide important building services to thousands of clients across the business community. Harvard Maintenance and Harvard Protection Services are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that "we are a family organization that promotes respect and embraces diversity".

Industry

Facilities support services

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1961

Social media

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