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Solution Center Representative Jobs (NOW HIRING)

City of Doral

Solution Center Representative

Miami, FL · On-site

$39K - $58K/yr

Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour ...

BayCoast Bank

Solutions Center Representative

Swansea, MA · On-site

$16.50 - $20.75/hr

SOLUTIONS CENTER REPRESENTATIVE DEPARTMENT: SOLUTIONS CENTER FUNCTION: The primary function of BayCoast Bank's Solutions Center Representative is to provide customers service and solutions by ...

PYRAMID SERVICES

Solutions Center Rep

Scottsdale, AZ · On-site

$16.25 - $20.25/hr

Solutions Center Representative Immediate need for a talented Solutions Center Representative. This is a 12 months contract with potential for project extension opportunity with long-term potential ...

Pyramid Consulting

Solutions Center Representative

$18 - $19/hr

Immediate need for a talented Solutions Center Representative . This is a 12 Months Contract opportunity with long-term potential and is located in US (Remote) . Please review the below and contact ...

Pyramid Consulting

Solutions Center Rep

$18 - $19/hr

Immediate need for a talented Solutions Center Rep . This is a 12 months contract with potential for project extension opportunity with long-term potential and is located in U.S(Remote). Please ...

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How much do solution center representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for solution center representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a solution center representative?

Solution Center Representatives are customer service professionals who assist clients by providing information, resolving issues, and guiding them through processes related to a company's products or services. They typically work in contact centers or support departments, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by delivering effective solutions and high-quality service. They may also handle complaints, process transactions, and escalate complex issues to specialized teams when necessary.

What skills and qualifications are needed to be a solution center representative?

To thrive as a Solution Center Representative, you need strong problem-solving abilities, customer service expertise, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Excellent communication, patience, and active listening are vital soft skills for effectively resolving customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.

What challenges do solution center representatives face when assisting customers, and how are they addressed?

Solution Center Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and addressing frustrated or upset customers. To manage these situations, representatives are usually provided with comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Effective communication skills and patience are crucial, as is the ability to quickly identify and escalate issues when necessary. Most teams also hold regular meetings to discuss recurring challenges and share best practices, fostering a collaborative problem-solving environment.

What does a Solution Center Representative do?

A Solution Center Representative assists customers by resolving technical issues, answering product or service questions, and providing support through phone, email, or chat. They often use customer relationship management (CRM) tools and require good communication skills to ensure customer satisfaction.
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Solution Center Representative jobs near you

Solution Center Representative

City of Doral

Miami, FL • On-site

$39K - $58K/yr

Full-time

Re-posted 3 days ago

Job description

General Purpose This position performs a variety of routine work in connection with the reception services for City Hall, and directs visitors for the following departments: Building, Public Works, Planning & Zoning, and Code Compliance. Supervision Received and Exercised The Solution Center Representative does not have any supervisory responsibilities. This position is classified as a non-exempt, full-time position with a 40 hour work-week.

Essential Duties and Responsibilities Essential Functions: Answers the 2nd floor main switchboard and directs all incoming calls to the appropriate personnel/department. Responds to customer inquiries. Provides general support and assistance to office staff.

Operates the various City switchboards, as requested. Receives and transmits messages to City staff. Tracks the number of incoming calls and visitors through existing databases.

Performs any other duties as assigned by the city manager or his designee. Additional Duties: Performs other related work as required. Minimum Qualifications MINIMUM EDUCATION AND TRAINING A High School Diploma or GED equivalent Must possess at least one (1) year experience as a receptionist.

Must possess a valid driver's license with an acceptable driving record. MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills and Abilities: Must be fluent in the English language. Highly desirable to be bilingual, English and Spanish, so as to serve the clientele.

Considerable knowledge of modern office practices and procedures. Knowledge of proper telephone etiquette. Ability to get along with others and work effectively with the public and fellow workers.

Must possess excellent customer service skills. Ability to provide general information to callers. Ability to understand and carry out oral and written directions.

Ability to communicate clearly and concisely, both orally and in writing. Must be computer literate with knowledge of Microsoft Word, WordPerfect or a similar word processing program and type at least 30 words per minute. Ability to use small office equipment, including copy machines or multi-line telephone systems.

Ability to use computers for data entry. Ability to use computers for word processing and/or accounting purposes. Ability to meet and deal with the public, members of the department and other official agencies in an effective and courteous manner.

Ability to perform several tasks at one time. Applicants must also complete all requirements established by the City of Doral for employment. Must be a non-smoker.

The minimum requirements may be waived by the City Manager. Physical Requirements: Ability to feel, handle/grasp/touch, crouch, lift small objects, see and express ideas through speaking. Ability to walk from one work site to another.

Ability to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

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