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Solution Center Representative Jobs (NOW HIRING)

Red Lilly Plumbing

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

... solutions that ensure they have a great customer service experience with our company. The ideal ... Center Representative for Plumbing and/or HVAC Excellent phone and verbal communication skills ...

Bath Concepts

Call Center Representative

Roseville, CA · On-site

$20/hr

Call Center Representative Oakwood Remodeling Group Rocklin, CA $20/hr Base Pay + Commission ... solutions. We're looking for people who enjoy helping others, thrive in a fast-paced environment ...

Burjline Builders

Call Center Representative

$20 - $50/hr

Call Centre Representative We are searching for a polite (Part-time/full-time), professional Remote ... Handle and resolve customer complaints, providing appropriate solutions and follow-up to ensure ...

Wawa

Contact Center Representative

Wawa, PA · On-site +1

$17.25 - $22.50/hr

Our Contact Center Representatives are proud to be part of our beloved brand that is committed to ... You have leveraged web-based programs to provide user friendly solutions. Our technologies include:

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How much do solution center representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for solution center representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a solution center representative?

Solution Center Representatives are customer service professionals who assist clients by providing information, resolving issues, and guiding them through processes related to a company's products or services. They typically work in contact centers or support departments, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by delivering effective solutions and high-quality service. They may also handle complaints, process transactions, and escalate complex issues to specialized teams when necessary.

What skills and qualifications are needed to be a solution center representative?

To thrive as a Solution Center Representative, you need strong problem-solving abilities, customer service expertise, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Excellent communication, patience, and active listening are vital soft skills for effectively resolving customer inquiries. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to a positive company reputation.

What challenges do solution center representatives face when assisting customers, and how are they addressed?

Solution Center Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and addressing frustrated or upset customers. To manage these situations, representatives are usually provided with comprehensive training, access to detailed knowledge bases, and support from more experienced team members or supervisors. Effective communication skills and patience are crucial, as is the ability to quickly identify and escalate issues when necessary. Most teams also hold regular meetings to discuss recurring challenges and share best practices, fostering a collaborative problem-solving environment.

What does a Solution Center Representative do?

A Solution Center Representative assists customers by resolving technical issues, answering product or service questions, and providing support through phone, email, or chat. They often use customer relationship management (CRM) tools and require good communication skills to ensure customer satisfaction.
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Solution Center Representative jobs near you

Call Center Representative

Fort Wayne, IN • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

$700 - $1.2K/wk

Full-time

Re-posted 8 days ago

Job description

Call Center RepresentativeOne & Done Bath Solutions – Fort Wayne, INEarn $700–$1,200 Weekly | Full-Time Opportunity

We are looking for a motivated and customer-focused Call Center Representative to join our growing team in the Fort Wayne, IN market and surrounding areas.

This is an exciting opportunity to join a winning team, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose

The Call Center Representative is responsible for contacting homeowners by phone, qualifying potential customers, scheduling appointments for free in-home consultations, and providing excellent customer service throughout the process.

Successful candidates will be comfortable communicating with homeowners, following proven call scripts, overcoming objections, and maintaining accurate customer information.

Responsibilities
  • Make outbound calls to homeowners and respond to inbound leads from advertising campaigns.
  • Deliver professional scripted presentations to potential customers.
  • Adjust conversations based on homeowner needs and interests.
  • Answer homeowner questions and handle objections effectively.
  • Qualify leads and gather homeowner information, including name, address, and contact details.
  • Schedule appointments for free consultations with sales representatives.
  • Enter and update lead information accurately in company systems.
  • Maintain detailed notes regarding customer conversations.
  • Confirm scheduled appointments with homeowners and sales representatives.
  • Perform quality control and follow-up calls.
  • Maintain reports and track appointment activity.
  • Provide a positive customer experience during every interaction.
Qualifications
  • Strong customer service and communication skills.
  • Previous experience in call center, telemarketing, sales, marketing, or appointment setting preferred.
  • Ability to confidently speak with homeowners and build rapport over the phone.
  • Strong organizational skills and attention to detail.
  • Comfortable working with computers and customer management systems.
  • Sales-oriented mindset with the ability to meet performance goals.
  • Product knowledge training provided.
Compensation & Benefits
  • Earn $700–$1,200 per week based on performance
  • Paid training and ongoing support
  • Opportunity to grow with a rapidly expanding company
  • Work with a team focused on helping homeowners improve their living spaces

If you are motivated, professional, and enjoy helping people, we want to hear from you!

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