ZipRecruiter

Log In

1

Solution Support Representative Jobs (NOW HIRING)

Clear Choice USA

Support Representative

$18.50 - $24.75/hr

Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with ...

ClearChoice Dental Implant Centers

Support Representative

$18.50 - $24.75/hr

Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with ...

Clear Choice

Support Representative

Addison, TX · Remote

$17.50 - $23.50/hr

Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with ...

Clear Choice USA

Support Representative

$36K - $44K/yr

Support Representatives must be able to think critically to provide prospective patients with timely solutions to their needs and challenges. Support Representatives must be able to connect with ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

AMRESCO

Product Support Representative

Avantor is seeking a dedicated Product Support Representative to optimize our Biopharma team ... Possesses strong analytical, and problem-solving skills to provide effective solutions based on ...

VWR, part of Avantor

Product Support Representative

$56K - $90K/yr

Our team of Product Technical Support Representatives are highly trained product experts with ... Possesses strong analytical, and problem-solving skills to provide effective solutions based on ...

ActiveHours

Support Representative

Cincinnati, OH · On-site

$17.25 - $23.25/hr

We're looking for a motivated individual to take on the role of Support Representative at ... Identifying customer needs or problems and designing solutions Desired Skills and Experience:

ActiveHours

Support Representative

Cincinnati, OH

$17.25 - $23.25/hr

We're looking for a motivated individual to take on the role of Support Representative at ... Identifying customer needs or problems and designing solutions Desired Skills and Experience:

E.L. Blake, Inc.

System Support Representative

MD · On-site

$70K - $95K/yr

Blake Corporation is seeking a full-time System Support Representative to join our team at Joint ... L. Blake Inc. has delivered streamlined technical and business management solutions across the ...

Managed Solution

Customer Support Representative, L2

$17.50 - $22.25/hr

Customer Support Representative, Level 2 Why clients love us: We are laser focused on delivering ... As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 ...

Avantor Inc.

Product Support Representative

Avantor is seeking a dedicated Product Support Representative to optimize our Biopharma team ... Possesses strong analytical, and problem-solving skills to provide effective solutions based on ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsSolution Support Representative Jobs

Solution Support Representative information

See salary details

$12

$18

$23

How much do solution support representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for solution support representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a solution support representative?

Solution Support Representatives are professionals who assist customers by troubleshooting issues, providing technical support, and ensuring that clients can effectively use a company's products or services. They serve as a bridge between the customer and the technical or development teams, helping to resolve problems and answer questions. Their responsibilities often include responding to inquiries, diagnosing technical issues, and guiding users through solutions. Additionally, they may provide feedback to improve products and services based on customer interactions.

How does a solution support representative typically collaborate with other departments to resolve customer issues?

Solution Support Representatives often work closely with technical teams, product managers, and customer success departments to ensure customer issues are addressed efficiently. They act as a bridge between the customer and internal teams, translating user concerns into actionable technical requests and following up on progress. Regular communication and documentation are key, as is participating in team meetings to stay updated on product changes. This collaboration ensures that solutions provided are accurate, timely, and aligned with customer expectations.

What are the key skills and qualifications needed to thrive as a solution support representative, and why are they important?

To thrive as a Solution Support Representative, you need strong problem-solving abilities, technical aptitude, and a background in customer service, often supported by an associate’s or bachelor’s degree. Familiarity with CRM systems, ticketing platforms, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help build rapport and resolve client issues efficiently. These competencies are crucial for delivering effective solutions, ensuring customer satisfaction, and maintaining long-term client relationships.

What is the difference between Solution Support Representative vs Customer Service Representative?

AspectSolution Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, client sites, remoteCall centers, retail, online support
Employer & Industry UsageTech companies, software providers, IT servicesRetail, telecom, service industries
Common Search & ComparisonTechnical support, troubleshooting, product assistanceCustomer inquiries, service issues, account support

Solution Support Representatives focus on technical troubleshooting and resolving product or service issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. While both roles involve assisting customers, Solution Support Representatives typically work in technical environments, whereas Customer Service Representatives serve broader customer needs across various industries.

Is remote Solution Support Representative a stressful job?

A remote Solution Support Representative role can involve handling customer inquiries, troubleshooting technical issues, and managing multiple cases simultaneously, which may contribute to stress levels. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, but stress varies depending on workload, company support systems, and individual resilience.

What cities are hiring for Solution Support Representative jobs?

Cities with the most Solution Support Representative job openings:

What are popular job titles related to Solution Support Representative jobs?

For Solution Support Representative jobs, the most frequently searched job titles are:

Solution Support Representative jobs near you

Solution Support Representative

Overland Park, KS • On-site

Netsmart Technologies, Inc.
See more jobs at Netsmart Technologies, Inc.external

$16.25 - $21/hr

Full-time

Posted 13 days ago

Netsmart rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Netsmart
At Netsmart, improving care delivery isn't just our aspiration; it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Position Overview:
We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success.
Responsibilities
  • Provide first point of contact support for clients reporting technical or solution issues.
  • Diagnose and resolve standard client questions or problems over the telephone or internet.
  • Document inbound support requests and ensure proper notation of client problems or issues.
  • Attend required training and consume materials to ensure you can correctly respond to client questions.
  • Transfer issues that require more detailed analysis to more experienced associates.
  • Collaboration with internal and external stakeholder to resolve or progress client issues forward.

Qualifications
Required
  • Associate degree or equivalent relevant work experience

Preferred
  • At least 1 year of customer service experience.
  • Healthcare solution support experience
  • Healthcare clinical workflow experience
  • Strong documentation and data gathering skills

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.

What Netsmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply