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Solution Support Representative Jobs (NOW HIRING)

Southern Shingles

Sales Support Representative

Tempe, AZ · On-site

$18.25 - $25/hr

The Sales Support Representative at SRS Building Products supports the sales process by managing ... Leveraging product knowledge and market insights, the representative offers value-driven solutions ...

CDI

Sales Support Representative

Rock Hill, SC · On-site

$16.50 - $22.75/hr

Sales Support Representative Primary Work Location: In office Monday-Friday, Rock Hill, SC Division ... Provide timely, professional, and solution-focused communication to customers. * Follow up on open ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Outcomes

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Astor & Sanders

Customer Support Representative

Denver, CO · On-site

$16.50 - $22.50/hr

Customer Support Representative Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

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Solution Support Representative information

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How much do solution support representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for solution support representative in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a solution support representative?

Solution Support Representatives are professionals who assist customers by troubleshooting issues, providing technical support, and ensuring that clients can effectively use a company's products or services. They serve as a bridge between the customer and the technical or development teams, helping to resolve problems and answer questions. Their responsibilities often include responding to inquiries, diagnosing technical issues, and guiding users through solutions. Additionally, they may provide feedback to improve products and services based on customer interactions.

How does a solution support representative typically collaborate with other departments to resolve customer issues?

Solution Support Representatives often work closely with technical teams, product managers, and customer success departments to ensure customer issues are addressed efficiently. They act as a bridge between the customer and internal teams, translating user concerns into actionable technical requests and following up on progress. Regular communication and documentation are key, as is participating in team meetings to stay updated on product changes. This collaboration ensures that solutions provided are accurate, timely, and aligned with customer expectations.

What are the key skills and qualifications needed to thrive as a solution support representative, and why are they important?

To thrive as a Solution Support Representative, you need strong problem-solving abilities, technical aptitude, and a background in customer service, often supported by an associate’s or bachelor’s degree. Familiarity with CRM systems, ticketing platforms, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help build rapport and resolve client issues efficiently. These competencies are crucial for delivering effective solutions, ensuring customer satisfaction, and maintaining long-term client relationships.

What is the difference between Solution Support Representative vs Customer Service Representative?

AspectSolution Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, client sites, remoteCall centers, retail, online support
Employer & Industry UsageTech companies, software providers, IT servicesRetail, telecom, service industries
Common Search & ComparisonTechnical support, troubleshooting, product assistanceCustomer inquiries, service issues, account support

Solution Support Representatives focus on technical troubleshooting and resolving product or service issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. While both roles involve assisting customers, Solution Support Representatives typically work in technical environments, whereas Customer Service Representatives serve broader customer needs across various industries.

Is remote Solution Support Representative a stressful job?

A remote Solution Support Representative role can involve handling customer inquiries, troubleshooting technical issues, and managing multiple cases simultaneously, which may contribute to stress levels. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, but stress varies depending on workload, company support systems, and individual resilience.

What cities are hiring for Solution Support Representative jobs?

Cities with the most Solution Support Representative job openings:

What are popular job titles related to Solution Support Representative jobs?

For Solution Support Representative jobs, the most frequently searched job titles are:

Product Support Representative

Decatur, IL • On-site

Nextran Truck Centers
See more jobs at Nextran Truck Centersexternal

$48K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Nextran Truck Centers rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Nextran Truck Centers
Product Support Representative, Decatur, IL
Are you looking to further develop your profession into a career? Are you driven by opportunity?
Nextran Truck Centers is hiring!
Our Employees Benefit from:
Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth
Product Support Representative, Decatur, IL
Drive Sales. Build Relationships. Grow Your Career.
If you enjoy being in front of customers, building long-term relationships, and turning opportunities into results, this role is for you. As a Product Support Representative, you'll be on the front lines of growing parts sales, partnering with customers, and connecting them with the right parts and service solutions�while representing Nextran Truck Centers in the field.
Salaried position: $48k-$64k -Base pay will be based on an individual's skills, certifications, education, and years of experience.
  • Opportunity to earn commission based on performance

Hours of Work: Monday through Friday
Apply Before: August 31, 2026
Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.
What You'll Be Doing
  • Own and grow customer relationships within an assigned territory
  • Identify new business opportunities and turn them into long-term partnerships
  • Coordinate parts orders, special pricing, and approvals with internal teams
  • Follow up on orders to ensure exceptional customer service
  • Work closely with Parts and Service Sales teams to support customer needs
  • Attend trade shows, customer events, and training opportunities
  • Maintain accurate customer records and complete required reports
  • Act as a trusted, professional ambassador for Nextran Truck Centers
  • Perform other duties as assigned

What Makes You a Great Fit
  • Minimum of three (3) years of experience in automotive/parts sales, outside parts sales, service technical support, or a related industry.
  • Strong communication and relationship-building skills with the ability to effectively interact with customers and internal teams.
  • Excellent organizational, problem-solving, and decision-making skills.
  • Self-motivated with the ability to work independently, manage a sales territory, and prioritize multiple responsibilities in a fast-paced environment.
  • Ability to build and maintain strong customer relationships through effective communication, negotiation, and service-focused solutions.
  • Proficient in Microsoft Word and Excel.
  • Valid driver's license with a satisfactory driving record that meets company insurability requirements.

Ready to grow your career with Nextran Truck Centers?
Apply today and be part of a team that drives results through relationships.
Nextran Core Hiring Competencies:
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams
We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.
We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.
If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.
Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.
We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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