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Baptist Health Call Center Jobs (NOW HIRING)

Baptistjax

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... The ideal candidate will not only have previous leadership experience, but also call center, new ...

Palomar Health

Call Center Operator

Escondido, CA

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Baptistjax

$13.25 - $17/hr

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... We do not see patients or have providers at this Call Center. Patient Access Representative II Job ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Baptistjax

$4/hr

Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital ... Daily call is from 4:15 p.m. to 7:15 a.m. and weekend call is 24 hours times 2 days. Call pay is $4 ...

Palomar Health

Call Center Operator

Escondido, CA

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Baptistjax

$13 - $16.25/hr

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... Follow call scripts for handling different scenarios * Identify customer needs and provide ...

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Baptist Health Call Center information

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How much do baptist health call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for baptist health call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Baptist Health Call Center representative do?

A Baptist Health Call Center representative assists patients and callers by answering questions, scheduling appointments, and providing information about medical services. They serve as the first point of contact for patients seeking care, help manage referrals, and address billing or insurance inquiries. Representatives are trained to handle confidential information, direct calls to the appropriate departments, and ensure a positive patient experience.

What are some typical challenges faced by team members working in the Baptist Health Call Center, and how can they be overcome?

Team members in the Baptist Health Call Center often encounter challenges such as managing high call volumes, addressing diverse patient needs, and maintaining a calm, empathetic demeanor under pressure. Successful call center representatives develop strong communication and multitasking skills to efficiently handle patient inquiries and coordinate with clinical staff. Ongoing training, clear protocols, and supportive supervisors help team members overcome these challenges and provide high-quality service to patients and their families.

What are the key skills and qualifications needed to thrive as a Baptist Health Call Center Representative, and why are they important?

To excel as a Baptist Health Call Center Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, electronic health record (EHR) platforms, and scheduling software is often required. Patience, problem-solving ability, and a calm demeanor under pressure are essential soft skills for this role. These competencies ensure efficient patient support, accurate appointment management, and a positive experience for callers seeking healthcare services.

What is the difference between Baptist Health Call Center vs Baptist Health Patient Services Representative?

AspectBaptist Health Call CenterBaptist Health Patient Services Representative
CredentialsHigh school diploma; customer service experienceHigh school diploma; healthcare customer service experience
Work EnvironmentCall center setting, inbound callsHospital or clinic front desk, patient interaction
Employer & IndustryBaptist Health, healthcare industryBaptist Health, healthcare industry

The Baptist Health Call Center primarily handles inbound calls, scheduling, and patient inquiries remotely, while the Baptist Health Patient Services Representative interacts directly with patients at healthcare facilities. Both roles require customer service skills and healthcare knowledge, but the call center role is more phone-based, whereas the representative role involves face-to-face interaction.

More about Baptist Health Call Center jobs
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Baptist Health Call Center jobs near you
Infographic showing various Baptist Health Call Center job openings in the United States as of July 2026, with employment types broken down into 6% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Healthcare Call Center Representative Scheduler

Healthcare Call Center Representative Scheduler

Baptist Health

Louisville, KY • On-site

$15.25 - $19.25/hr

Full-time

Re-posted 15 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

1st of 24 rated health and beauty retailers

Job description

Summary

Job Description:

Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub.

This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services.The hub is a one-stop experience designed to streamline patient and provider communication.

  • 1st shift hours

  • Paid training

  • Position will be transitioning to Work-from-Home after set criteria has been met

This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.

Position Responsibilities

  • Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

  • Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

  • Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

  • Indexes medical records according to defined processes.

  • Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

  • Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

  • Demonstrates strong telephone communication and etiquette skills.

  • Maintain composure during moments of stress and maintain a helpful disposition at all times.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

  • High School Diploma or equivalent.

  • Strong computer skills.

  • Strong research and problem-solving abilities.

  • Must be able to successfully pass a thorough background check and drug screen.

  • Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Preferred Skills

  • Prior medical office experience or prior call center experience

  • Prior experience in pre-registration and/or scheduling

call center, customer service

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

What Baptist Health South Florida employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Baptist Health South Florida logo

About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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