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Baptist Health Call Center Jobs (NOW HIRING)

Palomar Health

Call Center Operator

Escondido, CA · On-site

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Baptistjax

$13.25 - $17/hr

... call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an ...

Baptist Health

PA · On-site

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

$23 - $30.72/hr

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

$23 - $30.72/hr

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Baptist Health

PA · On-site

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... Adult service - consult only, no outpatient follow-up * Additional compensation for overnight call ...

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Baptist Health Call Center information

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How much do baptist health call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for baptist health call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Baptist Health Call Center representative do?

A Baptist Health Call Center representative assists patients and callers by answering questions, scheduling appointments, and providing information about medical services. They serve as the first point of contact for patients seeking care, help manage referrals, and address billing or insurance inquiries. Representatives are trained to handle confidential information, direct calls to the appropriate departments, and ensure a positive patient experience.

What are some typical challenges faced by team members working in the Baptist Health Call Center, and how can they be overcome?

Team members in the Baptist Health Call Center often encounter challenges such as managing high call volumes, addressing diverse patient needs, and maintaining a calm, empathetic demeanor under pressure. Successful call center representatives develop strong communication and multitasking skills to efficiently handle patient inquiries and coordinate with clinical staff. Ongoing training, clear protocols, and supportive supervisors help team members overcome these challenges and provide high-quality service to patients and their families.

What are the key skills and qualifications needed to thrive as a Baptist Health Call Center representative?

To excel as a Baptist Health Call Center Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, electronic health record (EHR) platforms, and scheduling software is often required. Patience, problem-solving ability, and a calm demeanor under pressure are essential soft skills for this role. These competencies ensure efficient patient support, accurate appointment management, and a positive experience for callers seeking healthcare services.

What is the difference between Baptist Health Call Center vs Baptist Health Patient Services Representative?

AspectBaptist Health Call CenterBaptist Health Patient Services Representative
CredentialsHigh school diploma; customer service experienceHigh school diploma; healthcare customer service experience
Work EnvironmentCall center setting, inbound callsHospital or clinic front desk, patient interaction
Employer & IndustryBaptist Health, healthcare industryBaptist Health, healthcare industry

The Baptist Health Call Center primarily handles inbound calls, scheduling, and patient inquiries remotely, while the Baptist Health Patient Services Representative interacts directly with patients at healthcare facilities. Both roles require customer service skills and healthcare knowledge, but the call center role is more phone-based, whereas the representative role involves face-to-face interaction.

More about Baptist Health Call Center jobs
What cities are hiring for Baptist Health Call Center jobs? Cities with the most Baptist Health Call Center job openings:
What states have the most Baptist Health Call Center jobs? States with the most job openings for Baptist Health Call Center jobs include:
What job categories do people searching Baptist Health Call Center jobs look for? The top searched job categories for Baptist Health Call Center jobs are:
Baptist Health Call Center jobs near you
Infographic showing various Baptist Health Call Center job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 3% Temporary, and 3% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative - Behavioral Health

Saint Mary of Nazareth Hospital

Chicago, IL • On-site

$21.01/hr

Other

Re-posted 29 days ago

Job description

Overview
  • Department: Behavioral Health -Call Center (High Volume Calls)
  • Schedule: Per Diem Nights| 7p-7:30a| Must work 4 shifts per month
  • Facility: Prime Healthcare Saint Mary of Nazareth Hospital
  • Location: 2233 W. Division St. Chicago, IL. Free Parking Available.
Responsibilities

Answers inquiry calls from all persons with regard to information about hospital services and programs.  Facilitates the admissions, also verifies insurance information and performs all registration duties.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

1.                Associate’s Degree in Human Services field preferred.

2.                Two (2) years’ experience working with psychiatric population preferred.

3.                Three (3) years’ experience in customer service required.

Pay Transparency

Saint Mary of Nazareth Hospital offers competitive compensation and a reasonable compensation estimate for this role is $21.01 The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

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The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status Per Diem Shift Nights Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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