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Baptist Health Call Center Jobs (NOW HIRING)

TEKsystems

Healthcare Call Center

San Diego, CA

$25/hr

Hiring a Healthcare Call Center Rep in San Diego, CA!! Must have: * at least 1 year of call center * highly pref healthcare call center * Experience handling 60-80 calls/day Description Handle high ...

Baptistjax

$19.75 - $27/hr

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for ... This Licensed Practical Nurse (LPN) supports the clinical and call center operations of a high ...

Baptistjax

$4/hr

Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital ... Daily call is from 4:15 p.m. to 7:15 a.m. and weekend call is 24 hours times 2 days. Call pay is $4 ...

Baptist Health

Pharmacy Care Coordinator II

Richmond, KY · On-site

$7.25/hr

This position is based in a centralized specialty pharmacy call center setting under pharmacist ... Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining ...

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How much do baptist health call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for baptist health call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Baptist Health Call Center representative do?

A Baptist Health Call Center representative assists patients and callers by answering questions, scheduling appointments, and providing information about medical services. They serve as the first point of contact for patients seeking care, help manage referrals, and address billing or insurance inquiries. Representatives are trained to handle confidential information, direct calls to the appropriate departments, and ensure a positive patient experience.

What are the key skills and qualifications needed to thrive as a Baptist Health Call Center representative?

To excel as a Baptist Health Call Center Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with call center telephony systems, electronic health record (EHR) platforms, and scheduling software is often required. Patience, problem-solving ability, and a calm demeanor under pressure are essential soft skills for this role. These competencies ensure efficient patient support, accurate appointment management, and a positive experience for callers seeking healthcare services.

What are some typical challenges faced by team members working in the Baptist Health Call Center, and how can they be overcome?

Team members in the Baptist Health Call Center often encounter challenges such as managing high call volumes, addressing diverse patient needs, and maintaining a calm, empathetic demeanor under pressure. Successful call center representatives develop strong communication and multitasking skills to efficiently handle patient inquiries and coordinate with clinical staff. Ongoing training, clear protocols, and supportive supervisors help team members overcome these challenges and provide high-quality service to patients and their families.

What is the difference between Baptist Health Call Center vs Baptist Health Patient Services Representative?

AspectBaptist Health Call CenterBaptist Health Patient Services Representative
CredentialsHigh school diploma; customer service experienceHigh school diploma; healthcare customer service experience
Work EnvironmentCall center setting, inbound callsHospital or clinic front desk, patient interaction
Employer & IndustryBaptist Health, healthcare industryBaptist Health, healthcare industry

The Baptist Health Call Center primarily handles inbound calls, scheduling, and patient inquiries remotely, while the Baptist Health Patient Services Representative interacts directly with patients at healthcare facilities. Both roles require customer service skills and healthcare knowledge, but the call center role is more phone-based, whereas the representative role involves face-to-face interaction.

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Baptist Health Call Center jobs near you
Infographic showing various Baptist Health Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Central Specialty and Mail Order Pharmacy Tech

La Grange, KY • On-site

Baptist Health
Health Care and Social Assistance • 10K+ employees
Learn more about Baptist Healthexternal

$16.50 - $20/hr

Full-time

Re-posted 19 days ago

Baptist Health South Florida rating

8.1

Company rating: 8.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Summary
The Specialty Pharmacy Fulfillment Technician is accountable for prescription fulfillment, distribution, and inventory management under pharmacist supervision in a fast paced, high-volume mail-order facility with large scale automation.
This position plays a key role in pharmacy operations providing excellent service through high quality performance. The Specialty Pharmacy Fulfillment Technician I functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central call center pharmacy team to coordinate services and will have a low degree of interaction with patients and caregivers. The Specialty Pharmacy Fulfillment Technician is required to perform all tasks in a safe manner consistent with Baptist Health System policies, federal and state pharmacy regulations, and applicable accrediting body standards.
Job Description:
Baptist Health is looking for a Specialty Pharmacy Fulfillment Technician to join our team at our Central Pharmacy in LaGrange, KY.
  • Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
  • Performs all tasks associated with medication fulfillment for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
  • Assists in the maintenance of pharmacy automation systems pursuant to state & federal regulations and BH policies and procedures.
  • Performs nonsterile compounding per current guidelines and as permitted by state law and under the direct supervision of a pharmacist.
  • Maintains compliance with cold chain and room temperature prescription packaging requirements based on seasonal pack-out changes.
  • Assists in inventory management processes including order review, performing compliant receiving, inventory returns, restocking shelves, and physical inventory preparation.
  • Collaborates with onsite call center team to coordinate services and resolve prescription issues.
  • Assists with maintaining the pharmacy department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.
  • Escalates problems to a pharmacist or manager if unable to resolve independently.
  • Assists in training new staff and contributes to team meetings.

Minimum Education, Training and Experience
  • High School Diploma or equivalent required.
  • If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).
  • Previous retail, mail order, central/call center pharmacy work experience highly preferred.
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.

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About Baptist Health South Florida

Sourced by ZipRecruiter

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

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