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Call Center Representative Ii Jobs (NOW HIRING)

Skowhegan Savings

Call Center Representative

Skowhegan, ME · On-site

$15.75 - $19.75/hr

Additional Duties and Responsibilities for Call Center Representative II: • Mentor less experienced Call Center Representatives and assist them as needed. • Monitor and handle daily department ...

CrossLink

Call Center Representative II

Harrisburg, IL · On-site

$20 - $22/hr

Center Representative II assists all levels of support within the technical support department. The ... AA in computer science, or 3 years of experience * 2 years software technical support in a call ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

Qualifications for a Call Center Representative * 2 or more years of customer service experience * Call center or receptionist experience, a plus * Proficient computer skills * Availability to work ...

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

Clearstream

Call Center Rep

Philadelphia, PA

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

TaxRise

Call Center Representative II

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative II

Irvine, CA

$26 - $35/hr

As a Call Center Representative II , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

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Call Center Representative Ii information

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How much do call center representative ii jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for call center representative ii in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representative II vs Call Center Representative I?

AspectCall Center Representative IICall Center Representative I
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; basic customer service skills
Work EnvironmentCall centers, customer support departmentsCall centers, customer support departments
Employer & Industry UsageCommon in customer service, tech support, retailCommon in customer service, retail, telecom
Job ResponsibilitiesHandle complex customer inquiries, provide solutions, mentor lower-level repsRespond to basic customer questions, process transactions

Call Center Representative II roles typically require more experience and involve handling more complex issues compared to Call Center Representative I. They may also include mentoring responsibilities. Both positions are common in customer service industries and share similar work environments.

What are Call Center Representative II positions?

A Call Center Representative II is an experienced customer service professional who handles inbound or outbound calls to assist customers with their inquiries, complaints, or support requests. These representatives typically have more experience than entry-level agents and may handle more complex issues or mentor junior staff. Duties can include resolving customer problems, processing orders, updating account information, and providing product or service information. Strong communication skills, patience, and the ability to work under pressure are important for this role.

How does a Call Center Representative II typically collaborate with other team members and departments?

As a Call Center Representative II, you’ll regularly collaborate with team leads, supervisors, and sometimes other departments such as technical support or billing to resolve complex customer issues. You may also share feedback and insights from customer interactions during team meetings to help improve processes and service quality. Teamwork is essential, as you often rely on colleagues for knowledge sharing and support, especially when handling escalated or unfamiliar situations. This collaborative environment not only helps in delivering better customer service but also provides opportunities to learn and grow within the company.

What are the key skills and qualifications needed to thrive as a Call Center Representative II, and why are they important?

To thrive as a Call Center Representative II, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often expected. Strong listening skills, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are crucial for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction.
More about Call Center Representative Ii jobs
What cities are hiring for Call Center Representative Ii jobs? Cities with the most Call Center Representative Ii job openings:
What states have the most Call Center Representative Ii jobs? States with the most job openings for Call Center Representative Ii jobs include:
What job categories do people searching Call Center Representative Ii jobs look for? The top searched job categories for Call Center Representative Ii jobs are:
Call Center Representative Ii jobs near you
Infographic showing various Call Center Representative Ii job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Skowhegan Savings Bank

Skowhegan, ME

$19 - $21/hr

Other

Posted 14 days ago

Job description

Description

Skowhegan Savings Bank seeks an individual to join our Call Center team. This is a full-time position, that sits onsite in our Main Office in Skowhegan. Schedule is Monday-Friday 8am-5pm. 


Position Summary:

Call Center Representatives are responsible for promptly responding to all incoming customer communications while providing the highest level of service and identifying bank products and services that may be beneficial. Call Center Representatives help build and maintain solid customer relationships.


Duties and Responsibilities:


Greets customers and facilitates a welcoming and customer-focused interaction utilizing Integrity Customer Service principles.

Processes customer transactions and account maintenance efficiently and accurately in a fast-paced environment while adhering to internal controls and procedures.

Generates new business and expands relationships with current customers by cross-selling bank products and services.

Builds customer loyalty by developing relationships and offering exceptional customer service.

Responds to customer inquires and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.

Provide appropriate and timely follow-up to customer concerns, inquiries and requests.

Enroll customers and provide on-going support for all consumer electronic services.

Maintains and ensures adherence to safety and security issues, policies and procedures.

Attends and participates in training courses and workshops to advance products knowledge and customer service skills.

Assumes additional responsibilities as assigned.


Additional Duties and Responsibilities for Call Center Representative II:

Mentor less experienced Call Center Representatives and assist them as needed.

Monitor and handle daily department tasks, responsibilities, and reports.

Orders supplies.

Must fully meet Teller Standards for the Call Center Representative I position.


Requirements

Education and Experience:

Call Center Representative I:

  • High School Diploma or equivalent GED required 
  • One to three months related experience and/or training.

Call Center Representative II:

  • Minimum of one to two years of customer service experience required.
  • Demonstrated proficiency at Call Center Representative I skills and responsibilities.


Skills and Abilities:

  • Excellent customer service skills.
  • Previous customer service or call center skills helpful.
  • Outgoing, assertive, confident and enthusiastic personality.
  • Strong multi tasking and communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills.
  • Must be dependable, flexible, a team player, professional and calm under pressure.
  • Ability to work with little supervision.

Working Conditions:

  • General office environment
  • Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

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