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Call Center Representative Ii Jobs (NOW HIRING)

Okaloosa Gas

After approximately 12 months this position should progress to Call Center Representative II. This position assists customers and provides service primarily via telephone. The Customer Care Group ...

BrightKey

Call Center Representative

Annapolis, MD

$18 - $20/hr

Prior experience as a professional Call Center Representative, two or more years preferred. * Excellent verbal and written communication skills. * Strong problem-solving abilities and attention to ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Prior experience as a professional Call Center Representative, two or more years preferred. * Excellent verbal and written communication skills. * Strong problem-solving abilities and attention to ...

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Call Center Representative Ii information

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How much do call center representative ii jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for call center representative ii in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Center Representative II vs Call Center Representative I?

AspectCall Center Representative IICall Center Representative I
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; basic customer service skills
Work EnvironmentCall centers, customer support departmentsCall centers, customer support departments
Employer & Industry UsageCommon in customer service, tech support, retailCommon in customer service, retail, telecom
Job ResponsibilitiesHandle complex customer inquiries, provide solutions, mentor lower-level repsRespond to basic customer questions, process transactions

Call Center Representative II roles typically require more experience and involve handling more complex issues compared to Call Center Representative I. They may also include mentoring responsibilities. Both positions are common in customer service industries and share similar work environments.

What are Call Center Representative II positions?

A Call Center Representative II is an experienced customer service professional who handles inbound or outbound calls to assist customers with their inquiries, complaints, or support requests. These representatives typically have more experience than entry-level agents and may handle more complex issues or mentor junior staff. Duties can include resolving customer problems, processing orders, updating account information, and providing product or service information. Strong communication skills, patience, and the ability to work under pressure are important for this role.

How does a Call Center Representative II typically collaborate with other team members and departments?

As a Call Center Representative II, you’ll regularly collaborate with team leads, supervisors, and sometimes other departments such as technical support or billing to resolve complex customer issues. You may also share feedback and insights from customer interactions during team meetings to help improve processes and service quality. Teamwork is essential, as you often rely on colleagues for knowledge sharing and support, especially when handling escalated or unfamiliar situations. This collaborative environment not only helps in delivering better customer service but also provides opportunities to learn and grow within the company.

What are the key skills and qualifications needed to thrive as a Call Center Representative II, and why are they important?

To thrive as a Call Center Representative II, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often expected. Strong listening skills, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are crucial for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction.
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Call Center Representative Ii jobs near you
Customer Service/Call Center Representative II

Customer Service/Call Center Representative II

ClifyX

Manchester, NH

$15 - $19.50/hr

Other

Posted 3 days ago

Job description

Customer Service/Call Center Representative II

Duration: 9 Months Manchester, New Hampshire Salesforce and Excel experience a must 2+ years' experience with customer service and customer retention experience College degree preferred Detailed oriented Position is distinguished from the Call Center Representative 1 in that the Representative 2 has the knowledge and experience to handle more complex customer inquiries and problems and non-routine matters. May provide assistance to Call Center Representatives 1. The level 2 Representatives have developed a higher degree of skill and ability to explain more complex matters to ensure customer satisfaction and retention, and to sell products and services. Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, customer satisfaction and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information and or trouble shooting. Requires sound knowledge to navigate company's customer information systems and/or order system along with a good knowledge of company, services and products. Only the most complex customer inquiries may be passed to higher level Call Center Representatives. At least 3-5 years' experience

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About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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