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Call Center Representative Ii Jobs (NOW HIRING)

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

Clearstream

Call Center Rep

Philadelphia, PA

$16.25 - $20.25/hr

Multiple Openings for Call Center Representatives 2-5 years of experience REQUIRED in a call center setting at a Manufacturing company. These openings are accessible by Public Transportation ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days ...

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Call Center Representative Ii information

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How much do call center representative ii jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center representative ii in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center representative II?

A Call Center Representative II is an experienced customer service professional who handles inbound or outbound calls to assist customers with their inquiries, complaints, or support requests. These representatives typically have more experience than entry-level agents and may handle more complex issues or mentor junior staff. Duties can include resolving customer problems, processing orders, updating account information, and providing product or service information. Strong communication skills, patience, and the ability to work under pressure are important for this role.

What are the key skills and qualifications needed to thrive as a call center representative II?

To thrive as a Call Center Representative II, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often expected. Strong listening skills, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are crucial for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction.

How does a call center representative II typically collaborate with other team members and departments?

As a Call Center Representative II, you’ll regularly collaborate with team leads, supervisors, and sometimes other departments such as technical support or billing to resolve complex customer issues. You may also share feedback and insights from customer interactions during team meetings to help improve processes and service quality. Teamwork is essential, as you often rely on colleagues for knowledge sharing and support, especially when handling escalated or unfamiliar situations. This collaborative environment not only helps in delivering better customer service but also provides opportunities to learn and grow within the company.

What is the difference between Call Center Representative II vs Call Center Representative I?

AspectCall Center Representative IICall Center Representative I
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; basic customer service skills
Work EnvironmentCall centers, customer support departmentsCall centers, customer support departments
Employer & Industry UsageCommon in customer service, tech support, retailCommon in customer service, retail, telecom
Job ResponsibilitiesHandle complex customer inquiries, provide solutions, mentor lower-level repsRespond to basic customer questions, process transactions

Call Center Representative II roles typically require more experience and involve handling more complex issues compared to Call Center Representative I. They may also include mentoring responsibilities. Both positions are common in customer service industries and share similar work environments.

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Call Center Representative Ii jobs near you
Infographic showing various Call Center Representative Ii job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative II

Hope Christian Health Center

North Las Vegas, NV • On-site

$19 - $23.40/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Triage patient calls related to symptoms, medications, and clinical concerns using MA training and established protocols

  • Support daily call center operations, manage complex clinical calls, and monitor call queue performance

  • Provide front desk support, including greeting visitors, scheduling appointments, and assisting with administrative duties

Job description

Description:

About Hope Christian Health Center: Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love to the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay.


JOB SUMMARY: The Call Center Representative II is a clinically trained Medical Assistant who plays a key role in delivering high-quality support within a patient-centered medical home. This position handles both administrative and clinical inquiries, ensuring compassionate and efficient communication with patients. The Call Center Representative II supports daily call center operations, manages complex clinical calls, monitors call queue performance, and assists with workflow coordination, including break coverage. As a knowledgeable resource, they help maintain departmental standards, support team development, and promote a culture of excellence.


 Work Schedule: Monday, Tuesday, Wednesday, and Saturday. Schedule may vary based on business needs.


DUTIES AND RESPONSIBILITIES:


Clinical & Administrative Support

  • Triage patient calls related to symptoms, medications, and clinical concerns using MA training and established protocols.
  • Provide accurate clinical information and instructions under provider guidance.
  • Document patient interactions and concerns in the Electronic Medical Record (EMR).
  • Schedule appointments requiring clinical judgement (e.g., urgent visits, follow-ups, procedures).
  • Relay patient messages to providers and clinical staff, ensuring timely follow-up and resolution.


Front Desk Coverage Support

  • Serve as a float team member and provide front desk support as needed. 
  • Cover the front desk during staff absences, breaks, vacations, and high-volume periods. 
  • Greeting and assist visitors in a professional and courteous manner. 
  • Schedule appointments and assist with calendar management. 
  • Perform front office administrative and clerical duties to support daily operations. 
  • Travel to and provide front desk support at various clinic locations and community outreach sites as needed to ensure continuity of operations and patient service coverage.
  • Assist with maintaining efficient workflow and ensuring seamless front desk coverage. 
  • Demonstrate flexibility and adaptability to meet changing departmental and operational needs.


Other Duties:

  • Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy 
  • Always maintains a courteous and professional demeanor.
  • Always maintains the confidentiality of Hope Christian Health Center finances and patient-related information.
  • Complies with HIPAA and protects patient information.
  • The Call Center Representative II ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
  • The Call Center Representative II is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.
  • Other duties as assigned 
Requirements:

Qualifications: 

  • At least 2 years of MA experience – preferred
  • Fluency in English and Spanish – required 


Education:

  • Medical Assistant Certificate – required


KEY COMPETENCIES FOR SUCCESS: 

  • Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit. 
  • Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
  • Excellent communication skills, both written and verbal. 
  • Demonstrated passion for community health care. 
  • Proven ability to maintain integrity in a fast paced and high-demand environment. 
  • Proven ability to manage performance goals. 
  • Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations.


TYPICAL PHYSICAL DEMANDS: 

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling, and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Good reading eyesight and vision for close work. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations.

I am aware and knowledgeable of my responsibilities as a Call Center Representative II at Hope Christian Health Center.