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Call Center Representative Ii Jobs (NOW HIRING)

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

University of Rochester

$19.72 - $26.62/hr

UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

Clinical Associates, P.A.

CALL CENTER REPRESENTATIVE

Pikesville, MD

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house ...

Parmele Disability Advocates

Call Center Representative

Wichita, KS · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Representative Position Responsibilities Include: Answering inbound calls from clients and making outbound calls to clients, Greeting and assisting clients and prospective clients who ...

Parmele Disability Advocates

Call Center Representative

Wichita, KS · On-site

$14.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Call Center Representative Position Responsibilities Include: * Answering inbound calls from clients and making outbound calls to clients, * Greeting and assisting clients and prospective clients ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCall Center Representative Ii Jobs

Call Center Representative Ii information

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$17

$25

How much do call center representative ii jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center representative ii in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center representative II?

A Call Center Representative II is an experienced customer service professional who handles inbound or outbound calls to assist customers with their inquiries, complaints, or support requests. These representatives typically have more experience than entry-level agents and may handle more complex issues or mentor junior staff. Duties can include resolving customer problems, processing orders, updating account information, and providing product or service information. Strong communication skills, patience, and the ability to work under pressure are important for this role.

What are the key skills and qualifications needed to thrive as a call center representative II?

To thrive as a Call Center Representative II, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often expected. Strong listening skills, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are crucial for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction.

How does a call center representative II typically collaborate with other team members and departments?

As a Call Center Representative II, you’ll regularly collaborate with team leads, supervisors, and sometimes other departments such as technical support or billing to resolve complex customer issues. You may also share feedback and insights from customer interactions during team meetings to help improve processes and service quality. Teamwork is essential, as you often rely on colleagues for knowledge sharing and support, especially when handling escalated or unfamiliar situations. This collaborative environment not only helps in delivering better customer service but also provides opportunities to learn and grow within the company.

What is the difference between Call Center Representative II vs Call Center Representative I?

AspectCall Center Representative IICall Center Representative I
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; basic customer service skills
Work EnvironmentCall centers, customer support departmentsCall centers, customer support departments
Employer & Industry UsageCommon in customer service, tech support, retailCommon in customer service, retail, telecom
Job ResponsibilitiesHandle complex customer inquiries, provide solutions, mentor lower-level repsRespond to basic customer questions, process transactions

Call Center Representative II roles typically require more experience and involve handling more complex issues compared to Call Center Representative I. They may also include mentoring responsibilities. Both positions are common in customer service industries and share similar work environments.

More about Call Center Representative Ii jobs

What cities are hiring for Call Center Representative Ii jobs?

Cities with the most Call Center Representative Ii job openings:

What states have the most Call Center Representative Ii jobs?

States with the most job openings for Call Center Representative Ii jobs include:

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Call Center Representative Ii jobs near you
Infographic showing various Call Center Representative Ii job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Member Contact Center Representative II

LBS Financial Credit Union

Westminster, CA • On-site

$22.46 - $26.68/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Call Center Representative (Member Contact Center Representative II)

Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?

We'd like to welcome a Call Center Representative (Member Contact Center Representative II) responsible for servicing our members' needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

Requirements & Responsibilities
  • Provide support and information to the Credit Union's current and potential members.
  • Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
  • Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
  • Maintain a friendly and positive composure in all levels of communications.
  • Respond to callers regarding all Credit Union products and services inquiries over the phone.
  • With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

Education & Experience Prerequisites
  • High School graduate or equivalent.
  • One to two years of customer service or call center experience required.
  • Pleasant personality and phone voice, including excellent telephone manners and technique.
  • Ability to learn quickly.
  • Ability to use online computer terminal and standard office equipment.
  • Ability to multitask.
  • Ability to retain simple and complex Credit Union policies and procedures.
  • Call Center experience preferred.
  • Customer service experience preferred.
Benefits & Total Rewards
  • Medical, Dental, and Vision 100% employee-only plans paid by LBS
  • 12 Paid Holidays, 3 weeks PTO, and Sick Time
  • Defined Benefit Pension Plan
  • 401(k) and Roth(k) Retirement Plans
  • Insurance: Life, AD&D, LTD
  • Critical Illness, Accident Insurance, and Hospital Indemnity
  • Educational Reimbursement
  • Paid Volunteer hours
  • Loan discounts and free branch services
  • Discount entertainment: movie tickets, travel, car rentals, and much more
  • Wellness Benefits starts 1st of the month following 30 days of employment
Pay Range

In accordance with California's Pay Transparency Act, the expected salary range for this position is between:

$22.46 - $26.68

Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

  • Employment Verifications - Employment Dates & Job Titles
  • Credit Report
  • Criminal Records Search
  • Social Security Search
  • Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees' career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

Apply