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Call Center Representative Ii Jobs (NOW HIRING)

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days ...

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

Call Center Representative Indianapolis, Indiana, United States Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for ...

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

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Call Center Representative Ii information

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$10

$17

$25

How much do call center representative ii jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center representative ii in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center representative II?

A Call Center Representative II is an experienced customer service professional who handles inbound or outbound calls to assist customers with their inquiries, complaints, or support requests. These representatives typically have more experience than entry-level agents and may handle more complex issues or mentor junior staff. Duties can include resolving customer problems, processing orders, updating account information, and providing product or service information. Strong communication skills, patience, and the ability to work under pressure are important for this role.

What are the key skills and qualifications needed to thrive as a call center representative II?

To thrive as a Call Center Representative II, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often expected. Strong listening skills, patience, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are crucial for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction.

How does a call center representative II typically collaborate with other team members and departments?

As a Call Center Representative II, you’ll regularly collaborate with team leads, supervisors, and sometimes other departments such as technical support or billing to resolve complex customer issues. You may also share feedback and insights from customer interactions during team meetings to help improve processes and service quality. Teamwork is essential, as you often rely on colleagues for knowledge sharing and support, especially when handling escalated or unfamiliar situations. This collaborative environment not only helps in delivering better customer service but also provides opportunities to learn and grow within the company.

What is the difference between Call Center Representative II vs Call Center Representative I?

AspectCall Center Representative IICall Center Representative I
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; basic customer service skills
Work EnvironmentCall centers, customer support departmentsCall centers, customer support departments
Employer & Industry UsageCommon in customer service, tech support, retailCommon in customer service, retail, telecom
Job ResponsibilitiesHandle complex customer inquiries, provide solutions, mentor lower-level repsRespond to basic customer questions, process transactions

Call Center Representative II roles typically require more experience and involve handling more complex issues compared to Call Center Representative I. They may also include mentoring responsibilities. Both positions are common in customer service industries and share similar work environments.

More about Call Center Representative Ii jobs

What cities are hiring for Call Center Representative Ii jobs?

Cities with the most Call Center Representative Ii job openings:

What states have the most Call Center Representative Ii jobs?

States with the most job openings for Call Center Representative Ii jobs include:

What job categories do people searching Call Center Representative Ii jobs look for?

The top searched job categories for Call Center Representative Ii jobs are:

Call Center Representative Ii jobs near you
Infographic showing various Call Center Representative Ii job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Malone

Jeffersontown, KY • On-site

$19/hr

Other

Retirement

Posted 27 days ago

Job description

To Apply for this Job Click Here
Job ID: 871114
Malone Workforce Solutions is hiring an Inbound Call Center Representative for a client located off Blankenbaker Parkway in Louisville, KY.
Inbound Call Center Representative Highlights:
  • Pay: $19.00 per hour
  • Employment Type: Project-Based (May-January) with potential for long-term employment
  • Schedule: 8 hour shift between the hours of 8:00am-8:30pm, Monday-Friday
  • Location: Louisville, KY (Blankenbaker Parkway area)
  • Hybrid Opportunity -
Inbound Call Center Representative Job Responsibilities:
  • Answer inbound calls regarding retirement and benefits plans
  • Provide accurate information and assist customers with inquiries
  • Deliver exceptional customer service and effective problem resolution
  • Utilize computer systems to document and track customer interactions
  • Maintain professionalism and confidentiality when handling sensitive information
Inbound Call Center Representative Job Qualifications:
  • Must be willing to submit to background check and employment verification
  • Previous customer service experience preferred but not required
  • Previous call center experience preferred but not required

Malone Workforce Solutions is an Equal Opportunity Employer.
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