$59K/yr
Title: Central Access Associate Job Type: Temporary, Non-Benefited Company: Roswell Park ... patient experience, and identify opportunities for service improvements Help ensure key ...
$59K/yr
Title: Central Access Associate Job Type: Temporary, Non-Benefited Company: Roswell Park ... patient experience, and identify opportunities for service improvements Help ensure key ...
As a Patient Safety Associate, you will be working primarily in the Emergency Department but can be ... PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement:
As a Patient Safety Associate, you will be working primarily in the Emergency Department but can be ... PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement:
Patient Safety Associate
Fallon, NV · On-site
As a Patient Safety Associate, you will be working primarily in the Emergency Department but can be ... PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement:
Patient Safety Associate
Fallon, NV · On-site
As a Patient Safety Associate, you will be working primarily in the Emergency Department but can be ... PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement:
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
Quick apply
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
Quick apply
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
As our Patient Access Associate, you'll work to help our patients check into the hospital. It's ... You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital ...
Associate Patient Care Coordinator
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care Coordinator
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care Coordinator
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care Coordinator
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care | , Nevada
Henderson, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... High School Diploma/GED * 1+ years of Customer Service experience * 1+ years of experience working ...
Associate Patient Care Coordinator
Las Vegas, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Experience working with an electronic health record * Medical office setting experience * Knowledge ...
Associate Patient Care Coordinator
Las Vegas, NV · On-site
$16 - $29/hr
Associate Patient Care Coordinator Optum is a global organization that delivers care, aided by ... Experience working with an electronic health record * Medical office setting experience * Knowledge ...
The Associate Patient Care Coordinator is responsible for the completion of set processes and ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
The Associate Patient Care Coordinator is responsible for the completion of set processes and ... Prior experience with EMR computer applications * Bilingual (English / Spanish) Soft Skills:
Patient Experience Associate information
What is a patient experience associate?
A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.
How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?
Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.
What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?
To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What is the difference between Patient Experience Associate vs Patient Services Coordinator?
| Aspect | Patient Experience Associate | Patient Services Coordinator |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; healthcare customer service experience |
| Work Environment | Hospitals, clinics, outpatient centers | Hospitals, clinics, healthcare facilities |
| Primary Responsibilities | Enhancing patient satisfaction, addressing concerns, guiding patients | Scheduling, patient communication, coordinating services |
| Industry Usage | Commonly used in healthcare settings to improve patient experience | Used in healthcare to manage patient interactions and logistics |
The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.
What are the most commonly searched types of Patient Experience jobs in Nevada?
The most popular types of Patient Experience jobs in Nevada are:
What are popular job titles related to Patient Experience Associate jobs in Nevada?
For Patient Experience Associate jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in Nevada look for?
The top searched job categories for Patient Experience Associate jobs in Nevada are:
What cities in Nevada are hiring for Patient Experience Associate jobs?
Cities in Nevada with the most Patient Experience Associate job openings:
$59K/yr
Full-time
Posted 7 days ago
Roswell Park Comprehensive Cancer Center rating
8.1
Based on 18 frontline employees who took The Breakroom Quiz
Job description
Title: Central Access Associate
As a Central Access Associate, you will be one of the first people patients, caregivers, and healthcare providers connect with when seeking care at Roswell Park. Through phone, email, chat, and other digital platforms, you'll help guide individuals through their cancer care journey with compassion, professionalism, and a commitment to exceptional service.
This role is ideal for someone who enjoys helping others, solving problems, and navigating complex situations with empathy and confidence. Every interaction you have plays an important role in creating a positive experience for patients and their families during a critical time in their lives.
The starting annual salary for this position is $59,787 and this can include a full comprehensive benefits package.
What You'll Do:
In this role, you will:
Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
Document interactions and service requests with attention to detail and accuracy
Assist patients with portal access and technology-related questions
Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
Help ensure key communication tools, schedules, and support systems remain current and effective
What You'll Bring:
You may be a great fit for this role if you are:
Passionate about helping patients and families navigate healthcare with confidence
An excellent communicator who can build trust and rapport with a wide range of individuals
Calm, compassionate, and professional when handling sensitive situations
Skilled at multitasking and managing competing priorities in a fast-paced environment
A resourceful problem solver who takes initiative and follows through
Comfortable learning and using multiple technology platforms and applications
Detail-oriented and committed to maintaining accurate information and records
A collaborative team player who enjoys working across departments to improve processes and outcomes
Why This Role Matters:
For many patients and families, this position represents their first interaction with Roswell Park. Your ability to listen, guide, and provide support helps create a welcoming and reassuring experience from the very beginning. By connecting people with the care, information, and resources they need, you'll help make a meaningful difference during one of the most important moments in their lives.Qualifications:Required Education and Experience
Associate's degree in Education, Health, Human Services, Nursing, Communications or a related field.
NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
Job Type:
Temporary, Non-BenefitedCompany:Roswell Park Comprehensive Cancer CenterDepartment: Central Access CenterTime Type: Full timeWeekly Hours: 40FTE:1Shift: First Shift (United States of America)Summary: About the Role:As a Central Access Associate, you will be one of the first people patients, caregivers, and healthcare providers connect with when seeking care at Roswell Park. Through phone, email, chat, and other digital platforms, you'll help guide individuals through their cancer care journey with compassion, professionalism, and a commitment to exceptional service.
This role is ideal for someone who enjoys helping others, solving problems, and navigating complex situations with empathy and confidence. Every interaction you have plays an important role in creating a positive experience for patients and their families during a critical time in their lives.
The starting annual salary for this position is $59,787 and this can include a full comprehensive benefits package.
What You'll Do:
In this role, you will:
Serve as a primary point of contact for patients, caregivers, referring providers, and community partners
Answer questions about Roswell Park's services, treatment options, clinical trials, and available support resources
Help new patients begin their care journey by connecting them with the appropriate referral and scheduling teams
Coordinate communication between patients, caregivers, physicians, and support staff to ensure questions and concerns are addressed promptly
Investigate and resolve patient concerns, escalating issues when needed and following up to ensure a positive experience
Support referring physicians and healthcare providers by facilitating timely communication and coordination of care
Maintain accurate patient and provider information within customer relationship management systems and other technology platforms
Document interactions and service requests with attention to detail and accuracy
Assist patients with portal access and technology-related questions
Partner with operational, clinical, and technology teams to improve workflows, enhance the patient experience, and identify opportunities for service improvements
Help ensure key communication tools, schedules, and support systems remain current and effective
What You'll Bring:
You may be a great fit for this role if you are:
Passionate about helping patients and families navigate healthcare with confidence
An excellent communicator who can build trust and rapport with a wide range of individuals
Calm, compassionate, and professional when handling sensitive situations
Skilled at multitasking and managing competing priorities in a fast-paced environment
A resourceful problem solver who takes initiative and follows through
Comfortable learning and using multiple technology platforms and applications
Detail-oriented and committed to maintaining accurate information and records
A collaborative team player who enjoys working across departments to improve processes and outcomes
Why This Role Matters:
For many patients and families, this position represents their first interaction with Roswell Park. Your ability to listen, guide, and provide support helps create a welcoming and reassuring experience from the very beginning. By connecting people with the care, information, and resources they need, you'll help make a meaningful difference during one of the most important moments in their lives.Qualifications:Required Education and Experience
Associate's degree in Education, Health, Human Services, Nursing, Communications or a related field.
NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual's relationship or association with a member of a protected category or any other protected group status as defined by law.
Reasonable Accommodation Request
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please emailHR-BenefitsandLeaves@roswellpark.organd let us know the nature of your request and your contact information.
Our Core Values
RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.
Historical Compensation Information Statement
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email atinfo@goer.ny.gov.
What Roswell Park Comprehensive Cancer Center employees say
Pay
Benefits
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Workplace
Get the full story on Breakroom
About Roswell Park Cancer Institute
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Buffalo, NY, US
Year founded
1898