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Patient Experience Manager Jobs (NOW HIRING)

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...

ABM

Patient Experience Manager

Tampa, FL · On-site

$58K/yr

The Patient Experience Manager is responsible for leading and overseeing initiatives that strengthen the patient experience across every encounter. This role partners with leaders and frontline team ...

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How much do patient experience manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

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Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience Manager

Brandon, FL • On-site

Get In Line Inc
See more jobs at Get In Line Incexternal

Other

Re-posted 8 days ago

Job description

BioFunction is building a premium, patient-centered approach to longevity, performance, and regenerative care. We believe exceptional outcomes begin with exceptional experiences. We are creating a high-touch environment where patients feel known, supported, and guided through every step of their journey.

We are looking for someone who combines hospitality, organization, and operational excellence to become the face of our patient experience and a key driver of day-to-day clinic operations.

Position Overview

The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a polished, concierge-level experience while ensuring patients move seamlessly from inquiry through treatment and follow-up.

This role combines patient engagement, operational execution, administrative ownership, and light sales support. The right person thrives in a fast-moving startup environment, anticipates needs before they arise, and takes ownership rather than waiting for direction.

As an early team member, this individual will help shape systems and workflows as BioFunction continues to scale. As patient volume and the business continue to grow, this role is expected to expand into a full-time leadership opportunity.

Responsibilities

Patient Experience & Concierge Support

  • Serve as the primary point of contact for patients throughout their journey

  • Coordinate intake, scheduling, appointment confirmations, and ongoing communication

  • Deliver a premium, hospitality-focused experience across in-person and virtual interactions

  • Respond to patient questions and communication through text, portal, and email channels

  • Ensure patients receive timely follow-up and feel supported throughout treatment

Consult Coordination & Conversion Support

  • Support providers and leadership with consult preparation and patient readiness

  • Reinforce treatment recommendations and help patients understand next steps

  • Assist with program discussions, treatment logistics, financing conversations, and scheduling

  • Help identify and remove friction points in the patient journey

Systems & Workflow Management

  • Manage workflows inside Healthie and internal communication systems

  • Coordinate across Google Workspace and Slack

  • Maintain accurate records and ensure operational follow-through

  • Help identify process improvements and opportunities to create efficiencies

Office Operations

  • Manage office opening and closing responsibilities

  • Coordinate supplies, inventory, vendors, and general office needs

  • Support provider scheduling and clinic logistics

  • Maintain SOPs and help improve operational consistency

  • Assist with onboarding and administrative support activities

  • Track and report key operational metrics

Qualifications

  • 3+ years of experience in concierge services, hospitality, premium customer experience, office management, healthcare coordination, or related roles

  • Strong customer service mindset with a genuine passion for creating exceptional experiences

  • Highly organized and detail-oriented

  • Comfortable balancing patient-facing work with operational execution

  • Strong written communication skills

  • Comfortable with technology and learning new systems quickly

  • Self-starter who thrives in startup environments

  • Ability to anticipate needs and solve problems proactively

Preferred Experience

  • Concierge medicine, wellness, aesthetics, luxury hospitality, or longevity industry experience

  • Experience supporting high-touch or high-ticket service environments

  • Familiarity with CRM or EHR systems

  • Experience handling scheduling and conversion workflows

Performance & Growth Indicators

  • Patient communication and follow-up occur consistently and promptly

  • High patient satisfaction and positive patient feedback

  • Strong consult progression and treatment coordination

  • Operational workflows maintained with minimal dropped handoffs

  • Contribution toward clinic growth and patient retention

  • Patients consistently describe their experience as organized, responsive, and exceptional

If you're someone who naturally creates order, anticipates needs, and takes pride in delivering exceptional experiences, we'd love to meet you.

Flexible work from home options available.

Apply