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Sodexo

Patient Experience Manager 3

Burlington, MA · On-site

Role Overview Sodexo is seeking a Patient Experience Manager 3 for Beth Israel Deaconess Medical Center (BIDMC) , a nationally recognized academic medical center and major teaching hospital of ...

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How much do patient experience manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a Patient Experience Manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the Patient Experience Manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a Patient Experience Manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

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What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
Who are the top companies hiring for Patient Experience Manager jobs? The top employers for Patient Experience Manager jobs are:
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Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
Patient Experience Manager 3

Patient Experience Manager 3

Sodexo

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Sodexo rating

6.4

Company rating: 6.4 out of 10

Based on 1,125 frontline employees who took The Breakroom Quiz

313th of 451 rated business services

Job description

Role Overview
Sodexo is seeking a Patient Experience Manager 3 for Beth Israel Deaconess Medical Center (BIDMC), a nationally recognized academic medical center and major teaching hospital of Harvard Medical School located in Boston, Massachusetts. This leadership role is responsible for driving an exceptional patient dining and hospitality experience while supporting operational excellence throughout the health system.
What You'll Do
  • Lead all patient experience initiatives for Food and Nutrition Services.
  • Conduct daily patient rounding to assess satisfaction, identify concerns, and ensure service excellence.
  • Develop and implement service recovery strategies to resolve patient concerns promptly and effectively.
  • Analyze patient satisfaction data and create action plans to improve outcomes.
  • Partner with nursing and clinical teams to support a seamless patient-centered experience.
What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring
  • Bachelor's degree or equivalent experience.
  • 3+ years of leadership experience in healthcare, hospitality, patient services, hotel operations, or customer experience management.
  • Demonstrated success improving customer or patient satisfaction metrics.
  • Strong communication, relationship-building, and problem-solving skills.
  • Ability to analyze data and implement improvement strategies.
Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years


    Employment Type: FULL_TIME

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