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Patient Experience Coordinator Jobs (NOW HIRING)

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.25/hr

Patient Experience Coordinator The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as ...

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

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Patient Experience Coordinator information

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How much do patient experience coordinator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work closely with clinical teams, utilize patient feedback tools, and may require strong communication and organizational skills.
More about Patient Experience Coordinator jobs
What cities are hiring for Patient Experience Coordinator jobs? Cities with the most Patient Experience Coordinator job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
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What states have the most Patient Experience Coordinator jobs? States with the most job openings for Patient Experience Coordinator jobs include:
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Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

Larkin Community Hospital

Hialeah, FL • On-site

$15.75 - $20.75/hr

Other

Re-posted 10 days ago

Job description

Patient Experience Coordinator

Larkin Community Hospital Palm Springs Campus is seeking a compassionate, detail-oriented, and proactive Patient Experience Coordinator to join our team. This vital role supports hospital-wide efforts to ensure an exceptional patient and family experience. The Coordinator acts as a liaison between patients, families, and hospital departments to support high-quality care delivery, service excellence, and a culture of empathy and respect.

Key Responsibilities:

  • Serve as the primary point of contact for patient and family concerns, compliments, and service recovery efforts.
  • Facilitate the resolution of patient complaints by working collaboratively with clinical and non-clinical staff.
  • Conduct patient rounding and surveys to proactively assess satisfaction and gather feedback.
  • Support implementation of patient experience initiatives and best practices across the hospital.
  • Track, analyze, and report patient satisfaction data using platforms such as Press Ganey or HCAHPS.
  • Provide education and coaching to staff and departments on communication, service recovery, and empathy in care.
  • Coordinate patient and family advisory councils and patient engagement events.
  • Ensure timely documentation and communication of issues and outcomes to appropriate leaders.

Qualifications:

  • 2+ years of experience in a healthcare setting; experience in patient relations or service excellence strongly preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
  • Empathetic listener with excellent conflict resolution and problem-solving abilities.
  • Familiarity with patient satisfaction metrics and tools (e.g., HCAHPS, Press Ganey).
  • Bilingual (English/Spanish or other languages) a plus.

Why Join Us? At Larkin Community Hospital Palm Springs Campus, we are committed to delivering not just clinical excellence, but compassionate, person-centered care. As a Patient Experience Coordinator, you will play a key role in shaping meaningful interactions that inspire trust and healing. We offer competitive benefits, a collaborative environment, and the opportunity to make a real difference in people's lives.

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About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

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