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Patient Experience Coordinator Jobs (NOW HIRING)

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

UF Health

Patient Experience Coordinator

Jacksonville, FL

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

CrossFire Group

Patient Experience Coordinator

Haverford, PA · On-site

$16.75 - $22.25/hr

We're seeking a Patient Experience Coordinator for our Concierge Primary Care Medical Office in Haverford, PA! This position is 100% on-site! Location: Haverford, PA Job Type: Full-Time (Monday ...

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Sunrise Group

Patient Experience Coordinator

OR · Remote

$23 - $25/hr

Your Opportunity We're looking for a Patient Experience Coordinator to join the Patient Experience team at Dreem Health. In this role, you'll help patients navigate their sleep care journey by ...

TMJ Plus

Patient Experience Coordinator

Grapevine, TX · On-site

$16.25 - $21.25/hr

Join our dynamic team! We're in search of an experienced Patient Experience Coordinator well-versed in how to make patient and referral experience communication key. If you have a passion for patient ...

Dreem Health

Patient Experience Coordinator

OR · Remote

$23 - $25/hr

Your Opportunity We're looking for a Patient Experience Coordinator to join the Patient Experience team at Dreem Health. In this role, you'll help patients navigate their sleep care journey by ...

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How much do patient experience coordinator jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Experience Coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a Patient Experience Coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a Patient Experience Coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

More about Patient Experience Coordinator jobs
What cities are hiring for Patient Experience Coordinator jobs? Cities with the most Patient Experience Coordinator job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
Who are the top companies hiring for Patient Experience Coordinator jobs? The top employers for Patient Experience Coordinator jobs are:
What states have the most Patient Experience Coordinator jobs? States with the most job openings for Patient Experience Coordinator jobs include:
What job categories do people searching Patient Experience Coordinator jobs look for? The top searched job categories for Patient Experience Coordinator jobs are:
Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

Pinnacle Fertility Inc.

Portland, OR

$19 - $23/hr

Full-time

Re-posted yesterday

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility- Oregon in Downtown Portland, OR. This is a full-time, onsite position, working Monday through Friday with rotating schedules of 6:30 AM - 3:00 PM, 7:00 AM- 3:30 PM, 7:30 AM - 4:00 PM, and 8:00 AM - 4:30 PM, including participation in an observed holiday rotation.

Key Responsibilities

  • Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
  • Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
  • Maintain accurate patient records, process billing information, and collect copays.
  • Ensure the reception area is clean, organized, and welcoming for all visitors.
  • Assist with additional projects and administrative duties as assigned.

Position Requirements

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a medical office, customer service, or front desk role.
  • Skills:
    • Strong communication, organizational, and multitasking skills.
    • Proficiency with electronic medical records (EMR) and basic computer skills.
    • Bilingual in Spanish is a plus.

Compensation & Benefits

  • Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

What Pinnacle Fertility employees say

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