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Patient Experience Coordinator Jobs (NOW HIRING)

Thrive Wellness + Aesthetics

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Patient Experience Coordinator

Chicago, IL · On-site

$23 - $27/hr

Job Overview Thrive Wellness + Aesthetics is seeking a warm, polished, highly organized and tech-comfortable Patient Experience Coordinator to join our physician-led wellness and aesthetics practice.

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How much do patient experience coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.
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Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

Aaron Schamback DMD PA

Port Saint Lucie, FL • On-site

$15 - $18/hr

Full-time

Re-posted 12 days ago

Job description

Description:

Patient Experience Coordinator

Great Smile Dental is seeking a friendly, energetic, and professional Patient Experience Coordinator to be the first point of contact for our patients. This team member will create an exceptional patient experience by welcoming patients, assisting with check-in and check-out, coordinating patient needs, maintaining a comfortable reception area, and supporting the clinical and administrative teams.

Responsibilities:
• Welcome and assist patients upon arrival
• Ensure a positive and professional patient experience
• Coordinate patient flow and communicate with clinical staff
• Answer questions and direct patients appropriately
• Assist with scheduling and administrative support as needed
• Maintain a clean, organized, and welcoming reception area
• Support patient satisfaction initiatives and office events


Requirements:

Qualifications:  

Outstanding communication and interpersonal skills • Positive attitude and professional appearance • Strong customer service background preferred • Ability to multitask in a fast-paced environment • Dental experience is a plus but not required

If you are passionate about helping people and creating memorable patient experiences, we would love to meet you.