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Patient Experience Coordinator Jobs (NOW HIRING)

Ohio State University

Patient Experience Coordinator

Columbus, OH · On-site

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Experience Coordinator The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience. The coordinator identifies ...

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.25/hr

Patient Experience Coordinator The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as ...

Pinnacle Fertility

Patient Experience Coordinator

Grand Blanc, MI · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Coordinator Float Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide.

Pinnacle Fertility

Patient Experience Coordinator

Saginaw, MI · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Experience Coordinator Float Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide.

Pinnacle Fertility

Patient Experience Coordinator

Richland, WA · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Patient Experience Coordinator plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear ...

Pinnacle Fertility

Patient Experience Coordinator

Richland, WA · On-site

$19 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Patient Experience Coordinator plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear ...

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

UF Health

Patient Experience Coordinator

Jacksonville, FL · On-site

$16.25 - $21.50/hr

Overview The Patient Experience Coordinator supports the implementation and coordination of patient experience initiatives across ambulatory practices. This position serves as an operational resource ...

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Patient Experience Coordinator information

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How much do patient experience coordinator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work closely with clinical teams, utilize patient feedback tools, and may require strong communication and organizational skills.
More about Patient Experience Coordinator jobs
What cities are hiring for Patient Experience Coordinator jobs? Cities with the most Patient Experience Coordinator job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
Who are the top companies hiring for Patient Experience Coordinator jobs? The top employers for Patient Experience Coordinator jobs are:
What states have the most Patient Experience Coordinator jobs? States with the most job openings for Patient Experience Coordinator jobs include:
What job categories do people searching Patient Experience Coordinator jobs look for? The top searched job categories for Patient Experience Coordinator jobs are:
Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

Ohio State University

Columbus, OH • On-site

$16.25 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Patient Experience Coordinator

The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience. The coordinator identifies patient needs, spearheads complaint and grievance resolution, is responsible for data entry and analyses, and models excellent service to patients and visitors. The Patient Experience Coordinator builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction. The Patient Experience Coordinator is a resource for unit level staff and managers, as well as less experienced staff within the departments of patient experience. The Patient Experience Coordinator works independently to meet system-wide objectives.

The Patient Experience Coordinator (S2) provides personalized guidance and support that promotes a positive patient and family experience throughout the care continuum. The Patient Experience Coordinator builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction. In addition, this position is responsible for providing training, coaching, mediation/issue resolution, project support, and data entry and analysis.

The Patient Experience Coordinator functions include responding to patient, family, and visitor concerns; using excellent verbal and written communication skills; employing intervention, diplomacy, and conflict management skills and strategies; and using service recovery approaches to resolve issues. This position assists in providing training to physicians, residents, students, and staff on appropriate behaviors; employing conflict resolution tactics, responses, and skills to promote positive perceptions; and improving processes to elevate the service levels provided to patients, families, and visitors. This position supports the Patient Experience Department by sharing information and analysis, providing team leadership for service improvement initiatives, and supporting department operations.

Minimum Qualifications

  • Bachelor's Degree with an emphasis in human relations, social work, communications, or a related field or equivalent combination of education and experience required.
  • 2 years of relevant experience required. 2-4 years of relevant experience preferred.
  • Excellent verbal and written communication skills; strong customer service, interpersonal, conflict resolution, problem solving, and program planning skills.
  • Ability to work effectively with all levels of the organization, patients, and visitors.
  • Ability to work independently on assigned projects.
  • Ability to analyze and interpret data and integrate raw data into actionable process improvements.

Our Comprehensive Employee Benefits Include

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!
Location:

James Cancer Hospital (0375)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

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