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How much do patient experience coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.
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Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

Diamond Accelerator

Pinehurst, NC • On-site

$18/hr

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Answer incoming calls, texts, and patient inquiries promptly and professionally.

  • Schedule appointments, check patients in and out, and manage the daily patient schedule.

  • Educate patients on services, promotions, memberships, and skincare products, and support patient retention efforts.

Job description

Patient Experience Coordinator

Bloom Precision Aesthetics | Pinehurst, NC
Full-Time | Monday–Friday, 8:30 AM–5:00 PM
Starting at $18/hour, based on experience

Bloom Precision Aesthetics is looking for a warm, polished, organized, and sales-minded Patient Experience Coordinator to join our growing team in Pinehurst, NC.

This position is much more than a traditional front desk role. You will be an important part of the entire patient journey—from the first phone call or inquiry to check-in, checkout, rebooking, and follow-up. We are looking for someone who genuinely enjoys connecting with people, creating an exceptional experience, and helping patients feel confident and cared for.

What You'll Do

  • Create a welcoming, professional experience for every patient

  • Answer incoming calls, texts, and patient inquiries promptly and professionally

  • Schedule appointments and manage the daily patient schedule

  • Check patients in and out and collect payments

  • Educate patients on services, promotions, memberships, and skincare products

  • Help convert inquiries into scheduled appointments

  • Rebook patients and support long-term patient retention

  • Follow up with leads, missed opportunities, and overdue patients

  • Maintain accurate patient information and documentation

  • Keep the reception and patient areas organized, polished, and welcoming

  • Support providers and team members with daily administrative needs

  • Assist with special events, promotions, and patient outreach

  • Contribute to clinic goals and an exceptional team culture

Who We're Looking For

Our ideal candidate is:

  • Friendly, outgoing, and confident communicating with patients

  • Professional and polished in both appearance and communication

  • Highly organized with strong attention to detail

  • Comfortable discussing services, pricing, promotions, and memberships

  • Sales-minded without being pushy

  • Proactive and able to take ownership of responsibilities

  • Comfortable with technology, scheduling systems, phones, email, and text communication

  • Dependable, positive, and team-oriented

  • Able to multitask while maintaining a high level of customer service

Experience in medical aesthetics, healthcare, hospitality, luxury retail, sales, or customer service is preferred, but we are willing to consider the right candidate with a strong personality and transferable experience.

Schedule

Full-Time
Monday–Friday
8:30 AM–5:00 PM

Compensation & Benefits

  • Starting at $18/hour, based on experience

  • 2 weeks of paid time off

  • Health insurance stipend

  • 401(k)

  • Profit-sharing opportunity

  • Employee perks within the practice

  • Opportunity to grow with Bloom Precision Aesthetics

Join Bloom Precision Aesthetics

We are looking for someone who wants to be an integral part of the practice—not simply sit at the front desk. The right person will take pride in knowing our patients, anticipating their needs, supporting the team, and helping create the type of experience that keeps patients coming back.

If you are energetic, organized, service-driven, and excited about the aesthetics industry, we would love to meet you.

Apply today by submitting your resume and a brief introduction telling us why you would be a great fit for Bloom Precision Aesthetics.