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Patient Experience Coordinator Jobs (NOW HIRING)

Jennifer Chiang

Patient Experience Coordinator

Sunnyvale, CA · On-site

$20.75 - $27.25/hr

About the Job We're Hiring a Patient Experience Coordinator A 5-Star Dental Office | Sunnyvale, CA This is not a typical front desk job. Sunnyvale Family Functional Dental Office is a top-rated ...

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How much do patient experience coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What experience do you need to be a patient experience coordinator?

A patient experience coordinator typically needs previous experience in healthcare, customer service, or patient advocacy, along with strong communication and interpersonal skills. A bachelor's degree in healthcare administration, nursing, or a related field is often preferred, and familiarity with electronic health records (EHR) systems can be beneficial.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work in clinical settings, utilize communication skills, and may require knowledge of healthcare policies and patient advocacy. The role involves collaboration with medical teams and may include data collection to monitor patient feedback.
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Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

United Health Centers of the San Joaquin Valley

Fresno, CA • On-site

$17.50 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Overview
The Patient Experience Coordinator is responsible for understanding, addressing, and improving results in our patient experience metrics. The Patient Experience Coordinator will also be the organization's designee for receiving, responding to, and following up on all patient concerns. The position is responsible for developing, implementing, and managing the patient experience aspects of the Patient Experience Program, which focuses on the hospitality program for major donor-investors and critical stakeholders of United Health Centers.
Responsibilities
SUMMARY OF RESPONSIBILITIES:
  • In collaboration with the Director of Quality, leads the effort to develop policies, procedures, and clear standards and expectations regarding the Patient Experience Program while being attentive to the individual culture of the organization and strategic plans.
  • Communicate directly with patients via phone and writing to understand and resolve complaints in collaboration with the Health Center Manager within timely.
  • Maintain a documentation log of patient concerns, the action taken, and the final resolution of the issue. Provide a monthly summary to the CEO by category.
  • Primary Liaison between Patient Experience Program enrollees and their families to assist with personalized assistance with scheduling and navigating their visits.
  • Facilitate communication between patients, family members, and provider care teams.
  • Visit health center locations to address patient concerns or perform liaison duties with patients and the health center team.
  • Primary liaison between the patient experience aspects for all Employee-based Program visits.
  • Execute patient success program best practices, policies, and strategies to ensure positive patient experiences.
  • Reply promptly to inquiries and phone calls, document patient information accurately, and provide regular status updates on Patient Experience Program enrollees and employee-based programs to collaborating UHC key personnel by providing monthly updates on all member/VIP/stakeholders.
  • The individual in this position will ensure all program deliverables/deadlines are met and communications with internal and external stakeholders are appropriate and efficient.
  • Act as a liaison between the patient experience programs and key UHC personnel by fulfilling reasonable requests and working with leadership to determine the feasibility of unique program requests from enrollees.
  • Maintain positive relationships with health center managers, clinical teams, and UHC leadership to ensure the policies and procedures are followed for the Patient Experience Program and employee-based programs.
  • A high degree of comfort, experience, and credibility in interactions with healthcare leaders, including "C" level executives, is essential to success.
  • Competency in gathering information and understanding context from several sources, as well as the ability to analyze this information, draw conclusions, and make recommendations, is required.
  • Provide coaching and support to the health center sites to ensure effective and successful patient experience and improve patient satisfaction and outcomes supporting our operations.
  • Answers calls from the Patient Experience Program immediately with exemplary professionalism, courtesy, and discretion. Be available on call, including some weekends and holidays, for the Patient Experience Program.
  • Meet Patient Experience Program enrollees at Health centers when appropriate and spend time relationship-building with members.
  • After each Patient Experience Program enrollee interaction, a brief contact should be sent to the program's key stakeholders.
  • Apply excellent communication and teamwork skills to maintain successful working relationships throughout the organization.
PERFORMANCE AREA 2: General Corporate Expectations
  • Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
  • Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
  • Supports the overall needs of the health center by working flexible or extended hours when necessary.
  • Supports the needs of the health center by traveling to other UHC clinics when necessary.
  • Demonstrates awareness of, and compliance with, organizational mission and objective of UHC to provide health care access and support services for all members of the community.
  • Other work-related duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
  • Maintains confidentiality and respect for information regarding patients and other team members; abides by UHC Rules of Confidentiality and general HIPAA regulations regarding privacy.
  • Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
  • Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.
Qualifications
QUALIFICATION REQUIREMENTS:
EDUCATION:
  • Bachelor's Degree preferred.
LICENSE/CERTIFICATION:
  • Valid driver's license
PRIOR EXPERIENCE:
  • Three (3) years of experience in health care, patient customer service, and program management.
SKILLS:
  • Bilingual (English/Spanish) preferred.
  • Exceptional written and verbal communication skills are required with peers, executives, and key stakeholders.
  • Advanced Word, Excel PowerPoint experience and Outlook E-mail.
  • Competency in gathering information and understanding context from several sources, as well as the ability to analyze this information, draw conclusions, and make recommendations, is required.
  • Exceptional written and verbal communication skills are required with peers, executives, and key stakeholders.
  • Must demonstrate advanced problem-solving skills and exceptional attention to detail.
  • Must be flexible and maintain positive working relationships with the ability to comfortably navigate ambiguity, significant autonomy, and a fast-paced, changing environment.
  • Must have strong project management and prioritization skills and the ability to meet sensitive timelines.
The pay range for this non exempt position starts at $29.28 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

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