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Patient Experience Coordinator Jobs (NOW HIRING)

Jennifer Chiang

Patient Experience Coordinator

Sunnyvale, CA · On-site

$20.75 - $27.25/hr

About the Job We're Hiring a Patient Experience Coordinator A 5-Star Dental Office | Sunnyvale, CA This is not a typical front desk job. Sunnyvale Family Functional Dental Office is a top-rated ...

UHS

PATIENT EXPERIENCE COORDINATOR

Rosemead, CA · On-site

$18 - $23.50/hr

The Patient Experience Coordinator (PEC) is an essential team member of the Outpatient Services Department and plays a vital role in creating a seamless, positive and patient-centered experience for ...

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How much do patient experience coordinator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient experience coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient experience coordinator, and why are they important?

To thrive as a Patient Experience Coordinator, you need strong organizational skills, a background in healthcare administration or customer service, and familiarity with patient satisfaction metrics. Proficiency with hospital information systems, patient feedback tools, and occasionally CRM software is typically required. Outstanding communication, empathy, and problem-solving abilities help you effectively address patient concerns and foster a positive environment. These skills are crucial for improving patient satisfaction, ensuring smooth healthcare operations, and enhancing the overall patient experience.

What does a patient experience coordinator do?

A Patient Experience Coordinator is responsible for ensuring that patients have a positive experience throughout their healthcare journey. They serve as a liaison between patients, families, and healthcare providers, addressing concerns and facilitating communication. Their duties may include managing patient feedback, resolving complaints, coordinating services, and implementing strategies to improve patient satisfaction. By focusing on patient needs and expectations, they help healthcare organizations deliver compassionate and effective care.

How does a patient experience coordinator typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Patient Experience Coordinator regularly works alongside nurses, physicians, and administrative teams to identify areas where patient care and communication can be enhanced. This role often involves facilitating meetings, gathering patient feedback, and implementing service improvement initiatives. Coordinators serve as liaisons, ensuring that patient concerns and suggestions are communicated effectively to all departments. Their collaborative approach helps foster a culture of empathy and responsiveness, ultimately leading to higher patient satisfaction and better overall care.

What is the difference between Patient Experience Coordinator vs Patient Services Representative?

AspectPatient Experience CoordinatorPatient Services Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHospitals, clinics, healthcare facilities focusing on patient satisfactionFront desk, call centers, hospital reception areas
Employer & Industry UsageHealthcare providers emphasizing patient experience and quality careMedical offices, hospitals, healthcare organizations handling patient interactions
Common Search & Comparison IntentUnderstanding roles related to patient satisfaction and experience managementCustomer service and patient interaction roles in healthcare settings

The Patient Experience Coordinator focuses on improving patient satisfaction, coordinating feedback, and enhancing overall care experiences. In contrast, the Patient Services Representative primarily handles direct patient interactions, scheduling, and administrative tasks. Both roles are vital in healthcare settings but differ in scope and responsibilities related to patient engagement and service delivery.

What is a patient experience coordinator?

A patient experience coordinator is a healthcare professional responsible for improving patient satisfaction by addressing concerns, coordinating communication between patients and staff, and ensuring a positive healthcare experience. They often work closely with clinical teams, utilize patient feedback tools, and may require strong communication and organizational skills.
More about Patient Experience Coordinator jobs
What cities are hiring for Patient Experience Coordinator jobs? Cities with the most Patient Experience Coordinator job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
Who are the top companies hiring for Patient Experience Coordinator jobs? The top employers for Patient Experience Coordinator jobs are:
What states have the most Patient Experience Coordinator jobs? States with the most job openings for Patient Experience Coordinator jobs include:
What job categories do people searching Patient Experience Coordinator jobs look for? The top searched job categories for Patient Experience Coordinator jobs are:
Patient Experience Coordinator jobs near you
Infographic showing various Patient Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,641 per year, or $20.5 per hour.

Patient Experience Coordinator

CrossFire Group

Haverford, PA

$16.75 - $22.25/hr

Full-time

Posted 12 days ago

Job description

We’re seeking a Patient Experience Coordinator for our Concierge Primary Care Medical Office in Haverford, PA! This position is 100% on-site!

Location: Haverford, PA
Job Type: Full-Time (Monday-Friday)
100% Onsite
Schedule: Monday-Friday, full-time, 8:00am-4:30pm
We are an adult primary care practice located in Haverford, PA. The compassionate team is led by three board-certified physicians, is dedicated to caring for its patients, and putting their health needs first. Every team member of the practice strives for excellence in patient care. Continually inspired and motivated by their patients, the practice’s team members believe that good health starts with excellent patient-caregiver relationships.
The team is looking for an outgoing, communicative, new team member to serve as Patient Experience Coordinator for the practice. This role serves as the critically important first contact from the practice for patients and supports the daily operations of the practice. This individual will manage patient communications, scheduling, insurance verification, records management, and other front-office functions that contribute to an exceptional patient experience. The ideal candidate brings prior healthcare office experience, strong organizational skills, a positive attitude, and a genuine desire to help patients!
What You'll Do:
  • Patient Experience & Communication
    • Welcome patients and provide a warm, professional experience.
    • Serve as a primary patient contact before, during, and after appointments.
    • Maintain ongoing communication with practice members and patients.
    • Respond to inquiries in a timely, professional, and compassionate manner.
    • Document patient interactions and follow-up activities.
  • Appointment Scheduling & Coordination
    • Schedule appointments for new and established patients.
    • Coordinate appointment confirmations and patient follow-up.
    • Assist with new patient onboarding activities.
    • Work with internal team members to ensure a smooth patient experience.
  • Insurance & Records Management
    • Verify insurance eligibility and demographic information.
    • Obtain prior authorizations and pre-certifications as needed.
    • Maintain accurate patient records and documentation.
    • Coordinate receipt and organization of incoming medical records.
    • Ensure compliance with HIPAA and privacy requirements.
  • Practice Operations
    • Manage digital documentation, patient forms, waivers, and membership agreements.
    • Process incoming patient-related records and correspondence.
    • Monitor and maintain office and clinical supply inventory.
    • Support billing and membership-related administrative activities.
    • Perform general clerical and administrative duties as assigned.
Qualifications:
  • Required
    • Previous experience in a medical office, healthcare practice, or clinical setting.
    • High school diploma or equivalent.
    • Strong verbal and written communication skills.
    • Excellent organizational and multitasking abilities.
    • Proficiency with Microsoft Office and general office technology.
    • Ability to work professionally and collaboratively in a small team environment.
  • Preferred
    • Associate's or Bachelor's degree.
    • Experience with Athenahealth, eClinicalWorks, Epic, or similar EHR platforms.
    • Experience with insurance verification, prior authorizations, and patient registration.
    • Knowledge of HIPAA, OSHA, and healthcare compliance standards.
    • Familiarity with CPT coding and medical billing workflows.


What Makes You Successful in This Role
  • You genuinely enjoy helping people.
  • You are dependable, detail-oriented, and proactive.
  • You communicate with professionalism and empathy.
  • You take ownership of your work and follow through on commitments.
  • You thrive in a fast-paced environment where no two days are exactly alike.
  • You are eager to learn and contribute to the success of a growing practice.

Benefits
  • Competitive compensation
  • Benefits package
  • Supportive and collaborative work environment
  • Professional growth opportunities
  • Opportunity to make a meaningful impact on patient care
Apply today!

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