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Vp Patient Experience Jobs (NOW HIRING)

Harris Health System

VP Patient Experience

Houston, TX · On-site

$202K - $273K/yr

Job Profile Job Summary The Vice President of Patient Experience leads the development and execution of a system wide strategy that elevates patient centered care and strengthens key experience ...

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How much do vp patient experience jobs pay per year?

As of Jul 18, 2026, the average yearly pay for vp patient experience in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a VP of Patient Experience, and how can they be addressed?

A VP of Patient Experience often encounters challenges such as aligning patient-centered initiatives across diverse departments, managing resistance to change, and ensuring consistent communication between clinical and non-clinical staff. Addressing these challenges typically involves fostering a culture of empathy, implementing standardized training programs, and leveraging patient feedback to drive improvements. Collaboration with executive leadership and frontline teams is essential to ensure that patient experience strategies are integrated into daily operations and organizational goals.

What is the difference between Vp Patient Experience vs Patient Experience Manager?

AspectVp Patient ExperiencePatient Experience Manager
CredentialsTypically requires advanced degrees (e.g., MBA, healthcare administration), leadership experienceBachelor’s or Master’s degree, healthcare or customer service background
Work EnvironmentExecutive-level, strategic planning, cross-departmental leadershipOperational focus, team management, patient interaction oversight
Industry UsageUsed in large healthcare organizations, hospitals, health systemsCommon in hospitals, clinics, healthcare facilities
Search & ComparisonFocuses on strategic leadership, organizational impactFocuses on day-to-day patient experience improvements

The Vp Patient Experience holds a senior leadership role, overseeing strategic initiatives across the organization, while the Patient Experience Manager handles operational tasks and direct patient interactions. Both roles aim to improve patient satisfaction but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive as a VP of Patient Experience, and why are they important?

To thrive as a VP of Patient Experience, you need expertise in healthcare administration, patient engagement strategies, and a background in nursing or healthcare management, often supported by an advanced degree. Familiarity with patient satisfaction measurement tools, electronic health records (EHRs), and quality improvement methodologies is essential. Outstanding leadership, emotional intelligence, and effective communication set top performers apart in this role. These skills ensure a culture of patient-centered care, drive continuous improvement, and enhance overall patient satisfaction across healthcare organizations.

What does a VP of Patient Experience do?

A VP of Patient Experience is responsible for overseeing and improving all aspects of the patient experience within a healthcare organization. This role involves developing strategies to enhance patient satisfaction, ensuring high-quality care, and fostering a patient-centered culture among staff. The VP collaborates with various departments to implement best practices, addresses patient concerns, and measures the effectiveness of patient experience initiatives. They also analyze feedback and data to drive continuous improvement. Ultimately, the VP of Patient Experience aims to ensure that every patient interaction is positive and supportive.
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What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
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Vp Patient Experience jobs near you
VP Patient Experience

VP Patient Experience

Harris Health System

Houston, TX • On-site

$202K - $273K/yr

Full-time

Medical, Retirement

Re-posted yesterday

Harris Health System rating

7.8

Company rating: 7.8 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

133rd of 886 rated healthcare providers

Job description

About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Job Profile
Job Summary
The Vice President of Patient Experience leads the development and execution of a system wide strategy that elevates patient centered care and strengthens key experience metrics such as HCAHPS and NRC. They foster a culture of empathy and service excellence by partnering with multidisciplinary leaders, supporting frontline teams, and embedding patient experience principles into staff development. They drive operational improvements through best practice rounding, communication, service recovery, and data driven decision making while ensuring regulatory compliance. Additionally, they engage patients and families, promote transparency through strategic communications, and represent the organization across external networks and benchmarking forums.
Degrees:
Masters required at time of hire. If not held, the degree must be obtained within three years of the hire date.
Certificate:
In Patient Experience (e.g., CPXP) or Lean Six Sigma.
Experience in nursing leadership or integrated health systems.
Work Experience:
Fifteen (15) Years Work Experience patient experience or service excellence.
Management Experience:
Ten (10) Years of Management Experience progressive leadership experience in healthcare.
Communication Skills:
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports
Knowledge/Skills/Abilities:
Analytical Abilities
Statistical Knowledge and Abilities
Work Schedule:
Flexible
Other Requirements:
Proven ability to lead cross-functional teams and drive cultural transformation.
MS Word
Benefits & EEOC
Harris Health's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.
Job Category
Management

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About Harris Health System

Sourced by ZipRecruiter

Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes community health centers, same-day clinics, three multi-specialty clinic locations, a dental center, mobile health units and two full-service hospitals.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

Year founded

1966

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