The Director of Patient Experience provides strategic and operations leadership to advance a ... Experience managing operational departments or support services. * Ability to meet deadlines.
The Director of Patient Experience provides strategic and operations leadership to advance a ... Experience managing operational departments or support services. * Ability to meet deadlines.
Patient Experience Manager
Grady, AR · On-site
Job Summary The Patient & Family Experience Manager is responsible for providing operational ... Serving as a liaison to interdisciplinary committees and supporting the Director of Patient ...
Patient Experience Manager
Grady, AR · On-site
Job Summary The Patient & Family Experience Manager is responsible for providing operational ... Serving as a liaison to interdisciplinary committees and supporting the Director of Patient ...
Patient Experience Manager
Lawrence Township, NJ · On-site
$45 - $49/hr
Patient Experience Manager Location: 50% onsite at Princeton Pike, New Jersey 08648 ( hybrid mode ... Director (AD), Patient Intake Strategy & Execution Lead, this critical position will be responsible ...
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Patient Experience Manager
Lawrence Township, NJ · On-site
$45 - $49/hr
Patient Experience Manager Location: 50% onsite at Princeton Pike, New Jersey 08648 ( hybrid mode ... Director (AD), Patient Intake Strategy & Execution Lead, this critical position will be responsible ...
Patient Experience Manager
Nashua, NH · On-site
$66K - $91K/yr
Serves as the survey vendor liaison including managing the software access, training on system use, and managing the survey process. Responsible for end-to-end patient experience initiatives ...
Patient Experience Manager
Nashua, NH · On-site
$66K - $91K/yr
Serves as the survey vendor liaison including managing the software access, training on system use, and managing the survey process. Responsible for end-to-end patient experience initiatives ...
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
$83K - $117K/yr
The Patient Experience Manager serves as the strategic lead and primary resource for all patient experience initiatives within the Medical Group, partnering with practice leadership, providers, and ...
Patient Experience Manager
$83K - $117K/yr
The Patient Experience Manager serves as the strategic lead and primary resource for all patient experience initiatives within the Medical Group, partnering with practice leadership, providers, and ...
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital ... Under the direction of the Senior Director of Marketing & Communications, this role acts as an ...
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital ... Under the direction of the Senior Director of Marketing & Communications, this role acts as an ...
Patient Experience Manager Exempt
Los Angeles, CA · On-site
$95K - $128K/yr
Summarizes patient experience data for appropriate evaluation and trend analysis. * Demonstrates ... Trains and educates senior leadership, medical staff, directors, managers, and frontline staff on ...
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Patient Experience Manager Exempt
Los Angeles, CA · On-site
$95K - $128K/yr
Summarizes patient experience data for appropriate evaluation and trend analysis. * Demonstrates ... Trains and educates senior leadership, medical staff, directors, managers, and frontline staff on ...
Patient Experience Manager 2
Red Bank, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
Patient Experience Manager 2
Red Bank, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
Patient Experience Manager 1
Newark, DE · On-site
S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 ...
Patient Experience Manager 1
Newark, DE · On-site
S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 ...
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey
As a key member of the Senior Management Team, the Director plays a central role in shaping departmental strategy, driving operational excellence, and building a patient experience that is consistent ...
As a key member of the Senior Management Team, the Director plays a central role in shaping departmental strategy, driving operational excellence, and building a patient experience that is consistent ...
PATIENT EXPERIENCE MANAGER - Birmingham, AL
Birmingham, AL · On-site
$50K - $51K/yr
... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job ... Responsible for successfully coordinating and directing all patient experience activities within ...
PATIENT EXPERIENCE MANAGER - Birmingham, AL
Birmingham, AL · On-site
$50K - $51K/yr
... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job ... Responsible for successfully coordinating and directing all patient experience activities within ...
PATIENT EXPERIENCE MANAGER - Charlotte, NC
Charlotte, NC · On-site
$60K - $70K/yr
... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job ... Responsible for successfully coordinating and directing all patient experience activities within ...
PATIENT EXPERIENCE MANAGER - Charlotte, NC
Charlotte, NC · On-site
$60K - $70K/yr
... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job ... Responsible for successfully coordinating and directing all patient experience activities within ...
* We are hiring immediately for a Patient Experience Manager. Make a difference in the lives of people, your community, and yourself . At Morrison Healthcare, a Compass Healthcare company, you'll join ...
* We are hiring immediately for a Patient Experience Manager. Make a difference in the lives of people, your community, and yourself . At Morrison Healthcare, a Compass Healthcare company, you'll join ...
* We are hiring immediately for a Patient Experience Manager. Make a difference in the lives of people, your community, and yourself . At Morrison Healthcare, a Compass Healthcare company, you'll join ...
* We are hiring immediately for a Patient Experience Manager. Make a difference in the lives of people, your community, and yourself . At Morrison Healthcare, a Compass Healthcare company, you'll join ...
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to ...
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to ...
Manager Patient Experience
Far Rockaway, NY · On-site
$85K - $95K/yr
The Manager of Patient Experience reports to the Director of Patient Experience. In this role, the Manager of Patient Experience will supervisor the PX Specialist Team and their day-to-day functions.
Manager Patient Experience
Far Rockaway, NY · On-site
$85K - $95K/yr
The Manager of Patient Experience reports to the Director of Patient Experience. In this role, the Manager of Patient Experience will supervisor the PX Specialist Team and their day-to-day functions.
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Job Summary Working as the System Patient Experience Manager , you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Job Summary Working as the System Patient Experience Manager , you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to ...
System Patient Experience Manager - Baltimore, MD
Baltimore, MD · On-site
$60K - $70K/yr
Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to ...
Director Patient Experience Manager information
See salary details
$33.5K - $46.3K
3% of jobs
$46.3K - $59K
1% of jobs
$59K - $71.8K
4% of jobs
$71.8K - $84.6K
7% of jobs
$84.6K - $97.4K
6% of jobs
$100.3K is the 25th percentile. Wages below this are outliers.
$97.4K - $110.1K
13% of jobs
$110.1K - $122.9K
14% of jobs
The median wage is $124.1K / yr.
$122.9K - $135.7K
17% of jobs
$143.1K is the 75th percentile. Wages above this are outliers.
$135.7K - $148.5K
17% of jobs
$148.5K - $161.2K
15% of jobs
$161.2K - $174K
3% of jobs
$33.5K
$121.3K
$174K
How much do director patient experience manager jobs pay per year?
What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?
| Aspect | Director Patient Experience Manager | Patient Experience Coordinator |
|---|---|---|
| Responsibilities | Oversees patient experience strategies, manages teams, and implements hospital-wide initiatives | Supports patient feedback collection, assists in implementing patient satisfaction programs |
| Credentials | Bachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadership | Typically requires a bachelor’s degree; experience in customer service or healthcare preferred |
| Work Environment | Hospital or healthcare facility leadership setting | Patient services or administrative departments within healthcare facilities |
The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.
What are the key skills and qualifications needed to thrive as a Director Patient Experience Manager, and why are they important?
How does a Director Patient Experience Manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?
What does a Director Patient Experience Manager do?

Full-time
Medical, Retirement, PTO
Posted 9 days ago
Job description
The Director of Patient Experience provides strategic and operations leadership to advance a culture of exceptional, compassionate, and patient-centered care across Augusta Health. This role oversees the design, implementation, and evaluation of system-wide patient experience initiatives, ensuring alignment with organizational goals, regulatory requirements, and evidence-based best practices. The Director leads the Patient Relations and Grievance Program, ensuring compliance with CMS Conditions of Participation and DNV standards. The role also provides operational oversight for Switchboard/Communications Center, and Gift Shop/Retail operations - ensuring these departments deliver timely, safe, and service-oriented support that enhances the overall patient and family experience.
Minimum Qualifications
- Bachelor’s degree in healthcare administration, Nursing, Business, or related field.
- Minimum of three years of progressive leadership experience in healthcare.
Preferred Qualifications
- Master's degree (MHA, MBA, MSN, or related).
- CPXP, Lean, Six Sigma, or similar process improvement training.
- Clinical experience, experience with Press Ganey, NRC, or other similar vendors.
Skills
- Knowledge of regulatory processes, CMS conditions of Participation and DNV standards related to patient rights and grievances. Exceptional people skills and excellent communications skills.
- Ability to work and relate with employees at all levels, to inspire and lead in cultural change.
- Experience managing operational departments or support services.
- Ability to meet deadlines.
- Ability to maintain patient confidentiality.
- Ability to develop and assist team members & providers in the implementation of patient experience activities.
- Ability to interpret patient experience databases (CAHPS) and produce departmental and organizational appropriate reports.
- Must be computer literate and proficient in Microsoft Office systems.
- Strategic thinking
- Operational excellence
- Data analysis and interpretation
- Change management.
- Conflict resolution and mediation
- Strong analytical skills and emotional intelligence
- Communication and presentation skills
- Team development and coaching
- Innovative
Some benefits of working at Augusta Health include:
- Healthcare Benefits
- Generous paid time off
- Retirement savings helping you to plan for your future
- Free onsite parking
- 24/7 armed security to ensure your safety
- Tuition reimbursement
- Onsite child care
- Augusta Health Fitness Reimbursement Program
- Onsite credit union
- Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets
Company Information
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.
Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.
About Augusta Medical Center
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