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Director Patient Experience Manager Jobs (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Sodexo

Patient Experience Manager 2

North Bergen, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 3

Neptune City, NJ · On-site

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center l ocated in Neptune City, New Jersey . Jersey Shore Medical Center ...

Sodexo

Patient Experience Manager 2

Red Bank, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey

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Director Patient Experience Manager information

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$33.5K

$121.3K

$174K

How much do director patient experience manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for director patient experience manager in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?

AspectDirector Patient Experience ManagerPatient Experience Coordinator
ResponsibilitiesOversees patient experience strategies, manages teams, and implements hospital-wide initiativesSupports patient feedback collection, assists in implementing patient satisfaction programs
CredentialsBachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadershipTypically requires a bachelor’s degree; experience in customer service or healthcare preferred
Work EnvironmentHospital or healthcare facility leadership settingPatient services or administrative departments within healthcare facilities

The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a director patient experience manager, and why are they important?

To thrive as a Director Patient Experience Manager, you need a background in healthcare administration, patient relations, and a relevant degree such as in health administration, nursing, or a related field. Familiarity with patient satisfaction survey tools (like Press Ganey), data analytics platforms, and quality improvement frameworks is typically required. Outstanding communication, leadership, and problem-solving skills enable you to lead teams and foster a patient-centered culture. These skills are crucial for driving continuous improvement in patient satisfaction, aligning organizational goals, and ensuring high-quality care delivery.

How does a director patient experience manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Director Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like administration and support services) to identify and implement strategies that enhance patient satisfaction. This often involves leading cross-functional committees, analyzing patient feedback, and facilitating training sessions to promote best practices in communication and care delivery. Building strong relationships across departments is essential, as it ensures alignment on patient experience goals and fosters a culture of continuous improvement. Regular meetings and transparent reporting help keep all stakeholders engaged and accountable.

What does a director patient experience manager do?

A Director Patient Experience Manager is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop and implement strategies to enhance patient satisfaction, ensure quality care, and foster positive interactions between patients, families, and healthcare staff. This role often involves analyzing patient feedback, training staff on best practices, and collaborating with various departments to address patient concerns. Ultimately, their goal is to create a welcoming and supportive environment that meets the needs of patients and their families.
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Director Patient Experience Manager jobs near you
Infographic showing various Director Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director, Patient Experience

Iredell Memorial Hospital Incorporated

Statesville, NC

Other

Re-posted 6 days ago

Job description

Description

This position serves as the architect of an Iredell Memorial patient experience that supports and creates a masterfully orchestrated, personally meaningful, highly customized, patient- and family directed experience in a healing environment. 

Serve as a catalyst for a Patient and Family Centered culture at Iredell Memorial while supporting the organization's values (Care for Patients, Care for Each Other and Care for the Community). Utilizes healthcare industry evidence-based practices and world-class service benchmarks to achieve improved patient and family perception of care with at least 90% of areas tracking towards goal. Harvests best practices while supporting Iredell Memorial leaders and shares the practices with other organizations across Iredell Memorial. 

Must be able to analyze and interpret patient feedback data, create patient perception of care report using the patient feedback data and serve as the architect for developing and implementing evidenced-based strategies which drive results aligned with strategic goals.


Job Specific Standards

  • Build relationships and communicate in an effective manner across a wide continuum of healthcare professionals (nursing, physician, middle manager, executive level and front- line staff.
  • Accountable for successful patient perception of care results and strong relationships with operational leaders.
  • Facilitates execution of the following initiatives: creating a top decile patient experience and building accountability systems. Along with Organizational development and Staff Education, operationalizes service behaviors,
  • Equips senior leadership with the information, tools and evidence-based practices to build a sustainable culture that focuses on patient and family centered care.
  • Ensure operational implementation and understands evidenced based practice by setting clear expectations for success.
  • Leads, facilitates and navigates project plans by collaborating with operational leaders and teams as they initiate improvement efforts around the patient experience.
  • Builds strong relationships with operational leaders through professional and high quality communication and support.
  • The ability to Leads cross-functional teams and influences peers and staff who do not formally report to the position. Effectively drive change across the continuum of care
  • Contributes to the Iredell Memorial Experience by providing intellectual capital and building best practices
  • Identifies opportunities to improve the patient experience and bring innovative, evidence-based practices from other healthcare organizations and/or industries
  • Challenges the status quo and traditional approaches in a collaborative, effective manner - balancing working relationships with a commitment to a "patient and family-first" philosophy.
  • Supports the connection between Employee Engagement and the Patient Experience
  • Maintains efficient and effective communication between the Office of Patient Experience, Patient Advocate, Pastoral Care and Human Resources
  • Collaborates with Education to design and implement training related to the patient experience. Develops professional presentations - conduct training sessions for operational leaders and staff
  • Oversees volunteer program including recruitment, retention and onboarding of volunteers. Works with volunteer leadership to manage fundraising and donations.
  • Manages the system Patient Family Advisory Council.
  • Facilitate effective listening and learning methodologies through such approaches as Patient Advisory Boards. Serve as the liaison between the Patient Advisors, Physicians and Senior Leadership.
  • Proficient with a high skill level in MicroSoft Office programs (Excel, Word, PowerPoint).


Reports To

Accountable to the Vice President of Medical Affairs

Requirements

Bachelor's degree (Master Preferred)

Minimum of 5-7 years healthcare, hospitality or customer service background preferably with operational leadership and supervisory experience. Consulting experience (either internal or as an independent consult) is preferred

Strong written and oral communication skills with ability to facilitate to groups.

Ability to analyze work processes for possible performance improvements.

Ability to structure a patient experience approach strategically for a campus or health system.

Ability to work independently with workload to provide reliable follow-through and meet timelines/deadlines

Ability to build strong relationships at all levels in an organization. Excellent customer services skills.

Ability to develop a full understanding of best practices and tools and communicate them effectively to drive results.

Moderate to advanced skills in Microsoft Office, Excel and Powerpoint. Excellent organizational skills

Passionate about Customer Relations and Patient/Family Centered Care.

Ability to analyze and perform statistical functions.

One-year experience preferred in leading cross-functional teams, or training in process improvement tools..

Apply