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Director Patient Experience Manager Jobs (NOW HIRING)

Compass Group

PATIENT EXPERIENCE MANAGER

Tampa, FL · On-site

Responsible for successfully coordinating and directing all patient experience activities within ... site management team to reach operational goals Participates on monthly conference calls with ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

... Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Job ... Responsible for successfully coordinating and directing all patient experience activities within ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

ABM

Patient Experience Manager

Tampa, FL

$58K/yr

The Patient Experience Manager is responsible for leading and overseeing initiatives that strengthen the patient experience across every encounter. This role partners with leaders and frontline team ...

Sodexo

Patient Experience Manager 3

Neptune, NJ · On-site

$94K - $122K/yr

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH ... Organizational, self-directed, and detail-oriented approach to daily work. Requirements * Education ...

Sodexo

Patient Experience Manager 3

Neptune City, NJ · On-site

$94K - $122K/yr

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH ... Organizational, self-directed, and detail-oriented approach to daily work. Requirements * Education ...

Sodexo

Patient Experience Manager 2

Edison, NJ · On-site

$85K - $92K/yr

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK ... Organizational, self-directed, and detail-oriented approach to daily work. Requirements * Education ...

Sodexo

Patient Experience Manager 2

Edison, NJ · On-site

$80K - $85K/yr

Shape patient and family experience in a highly visible role. * Collaborate with nursing, support ... Organizational, self-directed, and detail-oriented approach to daily work. Requirements * Education ...

Sodexo

Patient Experience Manager 3

Maitland, FL · On-site

$86K - $111K/yr

Sodexo has a new and exciting opening for aPatient Experience Manager 3to support North Florida HCA ... Organizational, self-directed, and detail-oriented approach to daily work. Requirements * Education ...

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Director Patient Experience Manager information

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$33.5K

$121.3K

$174K

How much do director patient experience manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director patient experience manager in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director patient experience manager do?

A Director Patient Experience Manager is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop and implement strategies to enhance patient satisfaction, ensure quality care, and foster positive interactions between patients, families, and healthcare staff. This role often involves analyzing patient feedback, training staff on best practices, and collaborating with various departments to address patient concerns. Ultimately, their goal is to create a welcoming and supportive environment that meets the needs of patients and their families.

How does a director patient experience manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Director Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like administration and support services) to identify and implement strategies that enhance patient satisfaction. This often involves leading cross-functional committees, analyzing patient feedback, and facilitating training sessions to promote best practices in communication and care delivery. Building strong relationships across departments is essential, as it ensures alignment on patient experience goals and fosters a culture of continuous improvement. Regular meetings and transparent reporting help keep all stakeholders engaged and accountable.

What are the key skills and qualifications needed to thrive as a director patient experience manager, and why are they important?

To thrive as a Director Patient Experience Manager, you need a background in healthcare administration, patient relations, and a relevant degree such as in health administration, nursing, or a related field. Familiarity with patient satisfaction survey tools (like Press Ganey), data analytics platforms, and quality improvement frameworks is typically required. Outstanding communication, leadership, and problem-solving skills enable you to lead teams and foster a patient-centered culture. These skills are crucial for driving continuous improvement in patient satisfaction, aligning organizational goals, and ensuring high-quality care delivery.

What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?

AspectDirector Patient Experience ManagerPatient Experience Coordinator
ResponsibilitiesOversees patient experience strategies, manages teams, and implements hospital-wide initiativesSupports patient feedback collection, assists in implementing patient satisfaction programs
CredentialsBachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadershipTypically requires a bachelor’s degree; experience in customer service or healthcare preferred
Work EnvironmentHospital or healthcare facility leadership settingPatient services or administrative departments within healthcare facilities

The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.

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Director Patient Experience Manager jobs near you
Infographic showing various Director Patient Experience Manager job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director Patient Experience

University of Maryland Medical System

Baltimore, MD • On-site

$571K/yr

Full-time

Re-posted 28 days ago

Job description

Job Requirements
General Summary:
Responsible for developing and executing strategies that enhance the patient and family experience across the University of Maryland Medical Center's Downtown and Midtown campuses. Oversee key operational areas, including Patient Advocacy, Interpreter Services, Guest Services the Healing Garden, family reception areas, Inpatient Transportation, Wheelchair Program, Integrative Care, and Volunteer Services. Engage employees, physicians, and patients to ensure care is consistently patient-centered and exceeds the expectations of patients and families. Collaborate with multiple departments to ensure seamless delivery of patient-centered care and leverage patient and family advisory councils to integrate the voice of the customer into hospital operations and improvement efforts. Work is performed under general direction. Direct report to the Vice President, Patient Experience.
Primary Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
  1. Develop and implement strategies, goals, and metrics to drive patient experience improvement.
  2. Identify internal and external best practices in patient experience, disseminate knowledge across UMMC, and provide education, resources, benchmarking, and data analytics to support patient-centered initiatives.
  3. Oversee and lead patient experience survey administration, initiatives and program management.
  4. Lead service excellence initiatives, including training, rounding, reporting, and recognition programs such as the "You Make a Difference Award."
  5. Partner with UMMC leadership, including nursing and physician leaders, to enhance patient-centered care practices and service expectations.
  6. Oversee the planning, execution, and sustainability of patient experience initiatives across the organization, including staff rounding, development of training videos and modules, online tracking, departmental support, visibility materials, and recognition of achievements.
  7. Collaborate with the VP and senior leadership, including the UMMC SVP, PCS/RN, Chief Nursing Officer, and Medical Director of Patient Experience, to develop and implement patient-centered care systems, programs, and services.
  8. Utilize leadership expertise to build consensus and secure stakeholder engagement in patient experience strategies and initiatives. Work closely with Directors of Nursing and Operations to strengthen partnerships that drive improved patient experience outcomes. Maintain active relationships with Triad nursing leadership teams.
  9. Partner with departmental managers, directors and VPs to assess and investigate patient and family grievances, ensuring compliance with regulatory requirements for complaint resolution.
  10. Collaborate with and support the VP, Medical Director of Patient Experience and UMMC physician leaders to extend service expectations, training, recognition and metrics to all UMMC physicians including residents.
  11. Partner with VP and ambulatory care leadership to extends service excellence practices, performance measures, and recognition programs to ambulatory clinics.
  12. Work with Human Resources to integrate customer service principles into onboarding, training, and performance management processes. Facilitate the Customer Service component of New Employee Orientation and lead related training and development programs to ensure consistent service excellence and effective service recovery.
  13. Establish and monitor hospital-wide patient experience metrics to measure success and identify opportunities for improvement.
  14. Provide insights and reports to senior leadership, managers, directors, and physicians to drive evidence-based decision-making.
  15. Provide reports on the status of patient satisfaction and improvement efforts to senior leadership, managers, directors, and physicians.
  16. Collaborate with the PX Program Manager to educate staff, managers, executives, directors, physicians, and other stakeholders on interpreting and accessing patient satisfaction metrics and applying best practices.
  17. Oversee and advance inpatient patient satisfaction culture and measurement efforts for UMMC.
  18. Communicate key patient and family satisfaction metrics at UMMC, departmental, and unit levels, ensuring data is easily accessible and actionable.
  19. Interpret and present patient survey data to staff, management, leadership, hospital departments, physician leaders, direct caregivers, and UMMC Patient and Family Advisory Councils.
  20. Work closely with the PX Program Manager to design, update, and refine surveys, as well as enhance tools, sampling methodologies, and reporting mechanisms across the organization.
  21. Strengthen and expand Patient & Family Advisory Councils (PFACs) to integrate the patient voice into hospital operations and service improvements.
  22. Lead patient experience benchmarking efforts by engaging national resources to identify best practices in patient experience.
  23. Provide guidance to executives, physicians, department heads, managers, and supervisors on matters involving patient complaints and grievances.
  24. Act as the 1557 Compliance Coordinator, overseeing regulatory adherence related to patient rights and non-discrimination policies.
  25. Ensure the effective delivery of interpreter services and complaint management processes in alignment with The Joint Commission and other regulatory requirements. Serve as the primary expert on Patient Rights compliance across campuses and fulfills responsibilities as the 1557 Compliance Coordinator.
  26. Collaborate with directors and managers to develop and implement goals and strategies aimed at enhancing the patient experience, with a strong emphasis on patient rights and advocacy.
  27. Ensure compliance with applicable federal and state, laws, rules, regulations, and UMMC policies and procedures that govern the area of responsibility.
  28. Adhere to Infection Control and Environment of Care Guidelines and Procedures as per the annual education module.
  29. Coordinate signature events such as the Great Stories Event, UMMC Healing Arts Show, Administrative Professionals People's Choice Awards, and DAISY Nurse Recognition Program.
  30. Manage the UMMC Scrub Store, Badge Backer Program, and Auditorium Scheduling.
  31. Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.
  32. Mentor staff in both technical and soft skills to develop a team of highly competent, consistent, thoughtful, and customer-centric experts.
  33. Evaluate staff effectiveness and oversee development and implementation of training programs to improve performance.
  34. Oversee and perform managerial functions including hiring, training and development, and preparing performance reviews in accordance with UMMC policies and procedures.
  35. Perform other duties as assigned.

Knowledge, Skills, & Abilities:
  1. Working knowledge of healthcare management and leadership principles, including strategies that shape organizational structure and strengthen the patient experience function.
  2. Advanced knowledge of patient-centered care models, service excellence strategies, and patient engagement best practices.
  3. Advanced knowledge of applicable federal and state laws, rules and regulations that govern the area of responsibility (e.g., The Joint Commission, HIPAA, Section 1557, etc.).
  4. Advanced knowledge and understanding of compliance requirements related to patient rights, interpreter services, and healthcare regulations.
  5. Advanced skill identifying challenges, developing solutions, and implementing best practices in patient care.
  6. Advanced leadership skills, including situational awareness, conflict resolution, establishing alignment and clear direction, and driving continuous improvement.
  7. Demonstrated leadership ability to successfully motivate and inspire team members to high performance levels.
  8. Dynamic and visionary leader with a strategic mindset, capable of integrating quality, performance improvement, patient safety, and customer service into UMMC's overall strategic and operational goals.
  9. Proven ability to work across departments, establish strong partnerships, and gain buy-in for patient experience initiatives.
  10. Awareness of cultural competency, health equity, and strategies for improving the experience of diverse patient populations.
  11. Demonstrated energy, enthusiasm, and creativity in developing and leading customer service initiatives that drive organizational objectives and ensure superior patient outcomes.
  12. Ability to identify gaps in patient experience and develop creative solutions to enhance care quality.
  13. Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely at all levels within the organization.
  14. Working knowledge and understanding of the application of change management principles and cultural transformation.
  15. Expert analytical, critical thinking, planning, organizational, and problem-solving skills.
  16. Advanced skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
  17. Expert skill developing and maintaining collaborative working relationships with all levels of leadership and staff.
  18. Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
  19. Advanced skill in the use of Microsoft Office Suite (e.g., Access, Excel, Word, PowerPoint).
  20. Expert verbal, written, and interpersonal communication skills.

Education & Experience - Required:
  1. Master's degree in Nursing, Physical Therapy, Respiratory Therapy, or related field.
  2. Minimum of seven (7) years of progressive leadership experience in service excellence, patient satisfaction, patient engagement, or healthcare operations, with at least three (3) years in a leadership role overseeing patient experience initiatives.

Education & Experience - Preferred:
  1. Experience in an academically affiliated healthcare system.
  2. Certification in Patient Experience (CPXP).

Additional Information:
  1. All your information will be kept confidential according to EEO guidelines.
  2. Work Schedule: M-F 8-4:30

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us atcareers@umms.edu

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