The Patient Experience Director shares responsibility for developing vision, strategy and ... Assumes oversight of multiple work units, management of resources as it pertains to executing the ...
The Patient Experience Director shares responsibility for developing vision, strategy and ... Assumes oversight of multiple work units, management of resources as it pertains to executing the ...
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Provides direct information to supervisor and manager for service recovery. Participates in the ... patient population. Qualifications Bachelor's degree or equivalent experience Food Service or ...
Provides direct information to supervisor and manager for service recovery. Participates in the ... patient population. Qualifications Bachelor's degree or equivalent experience Food Service or ...
Patient Experience Manager
Riverdale, GA · On-site
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Patient Experience Manager
Riverdale, GA · On-site
Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes ...
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Brandon, FL · On-site
$25 - $35/hr
Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...
Patient Experience Manager
Brandon, FL · On-site
$25 - $35/hr
Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital ... Under the direction of the Senior Director of Marketing & Communications, this role acts as an ...
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital ... Under the direction of the Senior Director of Marketing & Communications, this role acts as an ...
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
Patient Experience Manager 2
Edison, NJ · On-site
$89K - $115K/yr
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey
Patient Experience Manager 2
Edison, NJ · On-site
$89K - $115K/yr
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey
Patient Experience Manager 2
Brick, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
Patient Experience Manager 2
Brick, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
Patient Experience Manager 1
Newark, DE · On-site
S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 ...
Patient Experience Manager 1
Newark, DE · On-site
S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 ...
Patient Experience Manager 3
Maitland, FL · On-site
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
Patient Experience Manager 3
Maitland, FL · On-site
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...
Sodexo is seeking an energetic and missionfocused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center - Memorial Campus , located at 119 Belmont Street in ...
Sodexo is seeking an energetic and missionfocused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center - Memorial Campus , located at 119 Belmont Street in ...
US Heart and Vascular is needing a Patient Experience Manager to join our team at Birmingham Heart Clinic in Birmingham AL. Responsibilities & Duties • Establishes and implements training programs ...
US Heart and Vascular is needing a Patient Experience Manager to join our team at Birmingham Heart Clinic in Birmingham AL. Responsibilities & Duties • Establishes and implements training programs ...
The Executive Director, Patient Experience Performance Optimization will operationalize system ... A hands-on patient experience leader with strong change management and analytical skills and:
The Executive Director, Patient Experience Performance Optimization will operationalize system ... A hands-on patient experience leader with strong change management and analytical skills and:
The Director leads and manages all aspects of improving and optimizing patient and provider experience at Brown University Health to foster a culture of patient and familycentered care and service ...
The Director leads and manages all aspects of improving and optimizing patient and provider experience at Brown University Health to foster a culture of patient and familycentered care and service ...
The Patient Experience Manager provides organizational leadership for the development, implementation, evaluation, and sustainability of a comprehensive Patient Experience Program designed to improve ...
The Patient Experience Manager provides organizational leadership for the development, implementation, evaluation, and sustainability of a comprehensive Patient Experience Program designed to improve ...
Director Patient Experience Manager information
See salary details
$33.5K - $46.3K
3% of jobs
$46.3K - $59K
1% of jobs
$59K - $71.8K
4% of jobs
$71.8K - $84.6K
7% of jobs
$84.6K - $97.4K
6% of jobs
$100.3K is the 25th percentile. Wages below this are outliers.
$97.4K - $110.1K
13% of jobs
$110.1K - $122.9K
14% of jobs
The median wage is $124.1K / yr.
$122.9K - $135.7K
17% of jobs
$143.1K is the 75th percentile. Wages above this are outliers.
$135.7K - $148.5K
17% of jobs
$148.5K - $161.2K
15% of jobs
$161.2K - $174K
3% of jobs
$33.5K
$121.3K
$174K
How much do director patient experience manager jobs pay per year?
What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?
| Aspect | Director Patient Experience Manager | Patient Experience Coordinator |
|---|---|---|
| Responsibilities | Oversees patient experience strategies, manages teams, and implements hospital-wide initiatives | Supports patient feedback collection, assists in implementing patient satisfaction programs |
| Credentials | Bachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadership | Typically requires a bachelor’s degree; experience in customer service or healthcare preferred |
| Work Environment | Hospital or healthcare facility leadership setting | Patient services or administrative departments within healthcare facilities |
The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.
What are the key skills and qualifications needed to thrive as a Director Patient Experience Manager, and why are they important?
How does a Director Patient Experience Manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?
What does a Director Patient Experience Manager do?

Full-time
Medical, Dental, Vision, Retirement
Posted 13 days ago
Mayo Clinic rating
7.8
Based on 679 frontline employees who took The Breakroom Quiz
130th of 872 rated healthcare providers
Job description
This role requires a proven operational leader who has personally driven system-wide patient experience improvement and frontline behavior change in a complex, multi-site environment. The ideal candidate balances strategic, data-driven thinking with the ability to execute, influence clinicians, and sustain results across diverse cultures and teams.
Based on-site at Eau Claire, WI or Mankato, MN (with enterprise collaboration across other MCHS sites), the Director of Patient Experience leads program execution for community and rural medicine settings across 16 hospitals and 40 clinics. This position provides strategic vision for advancing patient-experience innovation, including leveraging digital tools and technology adoption to enhance engagement, streamline processes, and improve outcomes across multiple service lines. The Director champions modernization initiatives that integrate digital platforms into patient-experience strategies while maintaining a relationship-centered culture.
The Patient Experience Director shares responsibility for developing vision, strategy and capabilities to deliver outstanding patient experiences across systems and service lines in a matrix work environment. This includes improving experience and outcomes of the Patient Experience program, enhancing the relationship-centered culture, driving change management and assuming high level oversight for the Patient Experience infrastructure. Assumes oversight of multiple work units, management of resources as it pertains to executing the Patient Experience operational plan within assigned functional areas: service consultation and improvement; service recovery and complaint management; recognition and reward ; service values and behaviors; accountability; metrics and measurement; monitoring and control; and education and training. The Director of Patient Experience is also responsible for overall direction and engagement of Patient Experience Managers and ensures mobilization of staff at multiple organizational levels to implement and continuously improve experiences of patients and families at Mayo Clinic. The director serves as a co-chair for the site Patient Experience Subcommittee, and as a member of the Enterprise Patient Experience Subcommittee. Champion or lead large scale service educational and improvement activities, experience design, research and/or other projects as assigned. For Provider Relations and international program, develops products and services and provides Patient Experience consultation expertise to clients.
Operational Change Leader: Proven experience leading and sustaining frontline patient experience transformation, with clear accountability for execution-not just strategy, analytics, or advisory work.
System-Wide Influencer in Complex Environments: Demonstrated success driving change across a highly matrixed health system with multiple sites, cultures, and micro-cultures, influencing without direct authority.
Behavior Change & Reliability Focus: Track record of leading system-level behavior change (e.g., communication standards, service behaviors, care delivery workflows) that results in measurable improvement in HCAHPS/CAHPS and patient experience outcomes.
Strategic and Executional Balance: Strong data-driven and strategic mindset, paired with the ability to translate insights into practical operational workflows that clinicians and teams adopt and sustain.
Clinical & Operational Credibility: Able to effectively partner with and influence physician, nursing, and operational leaders, coaching teams through change while setting clear expectations and accountability.
Results Ownership: Demonstrated ownership of outcomes, with experience driving standardization, monitoring adoption, and ensuring consistent performance across sites over time.
** Travel required between campuses
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Qualifications
Master's Degree in health-related (i.e., Nursing, clinical or behavioral/social sciences), Quality or Business field, and at least 5 years of progressive experience in leadership/management, Program development and Operations (planning, strategy, visioning)) and 5 years of progressive responsible experience in healthcare and/or Patient Experience is required. Excellent Communication skills, personal computer skills including Microsoft Office, Excel, and Power point, medical record (Cerner and Synthesis) required. Previous experience with design thinking/experience design, quality tools (i.e., Lean, IHI PDSA, and DMAIC), Joint Commission and applicable state and federal regulations preferred.
The Director of Patient Experience demonstrates excellent leadership skills including visioning, strategic thinking, execution of programs/ initiatives, program and change management, operational and systems thinking, problem solving, conflict resolution/negotiation, team building, statistics, and experience design/ quality improvement. Demonstrates relationship-centered care - the ability to build interpersonal relationships, trust and rapport with others. Must demonstrate leadership ability, knowledge of health care industry and experience working with multiple service lines within a matrix structure.
Experience with data analytics, complaint management, coaching, process consulting, project management and problem- solving abilities preferred. The ability to work independently, manage multiple projects and maintain a high degree of professionalism and confidentiality is essential. Requires sophisticated verbal and written communication skills, and collaboration with counterparts across the Enterprise. Must be able to function objectively in sensitive and stressful situations, and work autonomously. Experience with analyzing information and qualitative and quantitative data and understand technologies used to advance the Patient Experience. Quality Fellows Silver or Gold Certification encouraged. Patient experience preferred.
Additional Preferred Qualifications
- Strategic leadership and vision
- Ability to co-create and execute a system-wide patient experience strategy across multiple hospitals and clinics in a matrix environment.
- Skilled in change management and aligning diverse stakeholders toward common goals.
- Digital transformation and innovation
- Proven experience driving adoption of digital tools
- Comfort with leveraging technology for data-driven decision-making and continuous improvement.
- Relationship-centered leadership
- Ability to build trust and collaboration across clinic and non-clinical teams including physicians
- Strong communication and influence skills to maintain a collaborative culture while implementing initiatives
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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About Mayo Clinic
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Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Rochester, MN, US
Year founded
1919