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Director Patient Experience Manager Jobs (NOW HIRING)

Covenanthealth

Patient Experience Manager

Nashua, NH · On-site

$66K - $91K/yr

Serves as the survey vendor liaison including managing the software access, training on system use, and managing the survey process. Responsible for end-to-end patient experience initiatives ...

Marion Health

Patient Experience Manager

Marion, IN

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Sodexo

Patient Experience Manager 2

Red Bank, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey

Sodexo

Patient Experience Manager 1

Newark, DE · On-site

S odexo is seeking an experienced Patient Experience Manager 1 to lead daily operations for our food team at Christiana Hospital, located in Newark, DE . Christiana Hospital-Newark, is a 1000 ...

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Director Patient Experience Manager information

See salary details

$33.5K

$121.3K

$174K

How much do director patient experience manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director patient experience manager in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?

AspectDirector Patient Experience ManagerPatient Experience Coordinator
ResponsibilitiesOversees patient experience strategies, manages teams, and implements hospital-wide initiativesSupports patient feedback collection, assists in implementing patient satisfaction programs
CredentialsBachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadershipTypically requires a bachelor’s degree; experience in customer service or healthcare preferred
Work EnvironmentHospital or healthcare facility leadership settingPatient services or administrative departments within healthcare facilities

The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Director Patient Experience Manager, and why are they important?

To thrive as a Director Patient Experience Manager, you need a background in healthcare administration, patient relations, and a relevant degree such as in health administration, nursing, or a related field. Familiarity with patient satisfaction survey tools (like Press Ganey), data analytics platforms, and quality improvement frameworks is typically required. Outstanding communication, leadership, and problem-solving skills enable you to lead teams and foster a patient-centered culture. These skills are crucial for driving continuous improvement in patient satisfaction, aligning organizational goals, and ensuring high-quality care delivery.

How does a Director Patient Experience Manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Director Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like administration and support services) to identify and implement strategies that enhance patient satisfaction. This often involves leading cross-functional committees, analyzing patient feedback, and facilitating training sessions to promote best practices in communication and care delivery. Building strong relationships across departments is essential, as it ensures alignment on patient experience goals and fosters a culture of continuous improvement. Regular meetings and transparent reporting help keep all stakeholders engaged and accountable.

What does a Director Patient Experience Manager do?

A Director Patient Experience Manager is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop and implement strategies to enhance patient satisfaction, ensure quality care, and foster positive interactions between patients, families, and healthcare staff. This role often involves analyzing patient feedback, training staff on best practices, and collaborating with various departments to address patient concerns. Ultimately, their goal is to create a welcoming and supportive environment that meets the needs of patients and their families.
More about Director Patient Experience Manager jobs
What cities are hiring for Director Patient Experience Manager jobs? Cities with the most Director Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience Manager jobs? The most popular types of Patient Experience Manager jobs are:
What states have the most Director Patient Experience Manager jobs? States with the most job openings for Director Patient Experience Manager jobs include:
What job categories do people searching Director Patient Experience Manager jobs look for? The top searched job categories for Director Patient Experience Manager jobs are:
Director Patient Experience Manager jobs near you
Infographic showing various Director Patient Experience Manager job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 5% Part Time, and 22% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.
Director, Patient Experience

Director, Patient Experience

Augusta Medical Center

Fishersville, VA • On-site

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

The Director of Patient Experience provides strategic and operations leadership to advance a culture of exceptional, compassionate, and patient-centered care across Augusta Health. This role oversees the design, implementation, and evaluation of system-wide patient experience initiatives, ensuring alignment with organizational goals, regulatory requirements, and evidence-based best practices.  The Director leads the Patient Relations and Grievance Program, ensuring compliance with CMS Conditions of Participation and DNV standards. The role also provides operational oversight for Switchboard/Communications Center, and Gift Shop/Retail operations - ensuring these departments deliver timely, safe, and service-oriented support that enhances the overall patient and family experience.  
Minimum Qualifications

  • Bachelor’s degree in healthcare administration, Nursing, Business, or related field. 
  • Minimum of three years of progressive leadership experience in healthcare.

Preferred Qualifications

  • Master's degree (MHA, MBA, MSN, or related).
  • CPXP, Lean, Six Sigma, or similar process improvement training. 
  • Clinical experience, experience with Press Ganey, NRC, or other similar vendors.

Skills

  • Knowledge of regulatory processes, CMS conditions of Participation and DNV standards related to patient rights and grievances.  Exceptional people skills and excellent communications skills. 
  • Ability to work and relate with employees at all levels, to inspire and lead in cultural change. 
  • Experience managing operational departments or support services. 
  • Ability to meet deadlines. 
  • Ability to maintain patient confidentiality. 
  • Ability to develop and assist team members & providers in the implementation of patient experience activities. 
  • Ability to interpret patient experience databases (CAHPS) and produce departmental and organizational appropriate reports. 
  • Must be computer literate and proficient in Microsoft Office systems. 
  • Strategic thinking  
  • Operational excellence 
  • Data analysis and interpretation 
  • Change management. 
  • Conflict resolution and mediation 
  • Strong analytical skills and emotional intelligence 
  • Communication and presentation skills  
  • Team development and coaching  
  • Innovative  

Some benefits of working at Augusta Health include:

  • Healthcare Benefits
  • Generous paid time off
  • Retirement savings helping you to plan for your future
  • Free onsite parking
  • 24/7 armed security to ensure your safety
  • Tuition reimbursement
  • Onsite child care
  • Augusta Health Fitness Reimbursement Program
  • Onsite credit union
  • Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets

Company Information
Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

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