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Intern Patient Experience Manager Jobs (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Momentum Medical

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Compass Group

Patient Experience Manager

Little Rock, AR · On-site

$70K - $80K/yr

Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in ...

Get In Line Inc

Patient Experience Manager

Brandon, FL · On-site

$25 - $35/hr

Position Overview The Patient Experience Manager owns the patient journey and serves as the central hub for experience, communication, and operational coordination. This individual will help create a ...

Compass Group

Patient Experience Manager

Little Rock, AR · On-site

$70K - $80K/yr

Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in ...

Adventhealth

Patient Experience Manager

Gordon, GA

$33.17 - $61.69/hr

Promotes a PX-first culture across the campus by celebrating wins, amplifying positive patient and family feedback, and recognizing frontline staff for their commitment to patient experience ...

Sodexo

Patient Experience Manager 2

North Bergen, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 3

Pensacola, FL · On-site

The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...

Sodexo

Patient Experience Manager 3

Neptune City, NJ · On-site

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center l ocated in Neptune City, New Jersey . Jersey Shore Medical Center ...

Sodexo

Patient Experience Manager 3

Neptune City, NJ · On-site

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center l ocated in Neptune City, New Jersey . Jersey Shore Medical Center ...

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Intern Patient Experience Manager information

What is the difference between Intern Patient Experience Manager vs Intern Patient Services Coordinator?

AspectIntern Patient Experience ManagerIntern Patient Services Coordinator
Primary FocusEnhancing patient experience and satisfactionManaging patient services and administrative tasks
Typical ResponsibilitiesGathering patient feedback, improving service qualityScheduling, patient inquiries, administrative support
Required CredentialsCurrently enrolled in healthcare, hospitality, or related fieldsEnrolled in healthcare administration or related programs
Work EnvironmentHospitals, clinics, patient care settingsReception areas, administrative offices

While both roles support patient care, the Intern Patient Experience Manager focuses on improving patient satisfaction and feedback, whereas the Intern Patient Services Coordinator handles administrative tasks and patient scheduling. Both positions are valuable for gaining healthcare industry experience but differ in their core responsibilities and focus areas.

What cities are hiring for Intern Patient Experience Manager jobs? Cities with the most Intern Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience Manager jobs? The most popular types of Patient Experience Manager jobs are:
What states have the most Intern Patient Experience Manager jobs? States with the most job openings for Intern Patient Experience Manager jobs include:
Intern Patient Experience Manager jobs near you

Patient Experience Manager

Marion Health

Marion, IN • On-site

Full-time

Re-posted 19 days ago

Marion Health rating

4.0

Company rating: 4.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health's various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include:
  • Patient/Consumer Experience, Patient Relations & Measurement Tools
  • Organizational Change Management
  • Continuous Quality Improvement
  • Best Service Practices and Protocols
  • Surveys, Metrics and Standards
  • Data Analysis and Interpretative Skill
  • The Patient Experience Manager responsibilities include:
    • Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion Health
    • Instills a culture of service excellence, hospitality, ownership and results across the enterprise.
      • Develops the framework and protocols in which all Patient Experience initiatives will be deployed across Marion Health.
      • Develops service, educational, and training programs throughout Marion Health relating to the patient experience.
      • Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.
      • Consistently measures results.
    • Utilizes coaching, best practices, and collaboration to improve service excellence throughout the system.
    • Maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
    • Monitors national HCAHPS and patient experience trends and federal requirements.
    • Oversees patient and family complaint and grievance resolution process, in accordance with IDoH and CMS guidelines.
    • Serves as the 1557 Compliance Coordinator for section 1557 of the Affordable Care Act.
    • Other duties as assigned.

Minimum Job Requirements
  • Associate's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and ten (10) years related healthcare experience or
  • Bachelor's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and five (5) years of related healthcare experience.

Preferred Job Requirements
  • Master's Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and three (3) years of related healthcare experience with progressive levels of responsibility.
  • A documented track record of implementing and accomplishing patient experience and/or HCAHPS improvements in healthcare organizations or system.
  • Experience addressing customer complaints to resolution.

Skills / Knowledge / Abilities
  • Knowledge ofvarious HCAHPS surveys, patient satisfaction survey tools, and consumer research, and complaint/grievance management.
  • Data analysis and interpretation skills are needed to lead the service improvement effort and to create the credibility needed for interaction with Hospital leaders and team members.
  • Strong leadership, communication, team building, computer, and interpersonal skills to ensure successful outcomes when working with staff, physicians, management, applicants, and regulatory agencies.
  • Ability to influence an entire enterprise workforce.
  • Able to articulate challenges and to be proactive and aggressive in thinking about new ways to do things and create enthusiasm for new initiatives.
  • Able to lead and facilitate meetings across the enterprise and across diverse audiences.
  • Able to elicit commitment from stakeholders and team members.
  • Able to problem solve, multi-task in a fast-paced setting and work well in a team environment.
  • Able to negotiate effective working relationships and develop positive resolution to conflict.
  • Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
  • Able to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
  • Knowledge of policies, governmental regulations, and business practices in healthcare.
  • Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
  • Analytical and statistical skills to comprehend and analyze healthcare data and reports.
  • Strong organizational skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize workflow.

Working Conditions
  • Typical office environment with prolonged sitting and occasional standing and walking.
  • Work subject to interruptions and occasional high stress levels.
  • Works with highly confidential information which may be proprietary or protected health information.
  • Ability to work hours significantly beyond the normal work week.
  • Attends special functions and meetings at various locations within the hospital and community.
  • Occasional overnight stays.

Physical and Mental Activities, Tools and Equipment
  • Uses computer and standard office equipment.
  • Detailed data gathering, reporting, and problem resolution requiring intense concentration and analytical thought.
  • Demonstrate high level of mental and emotional tolerance and even-temperament when dealing with people.
  • Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer
Marion Health is a smoke-free environment.

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