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Intern Patient Experience Manager Jobs (NOW HIRING)

Capital Health

Manager Patient Experience

Rockford, IL · On-site

Experience: Three years' experience in a patient advocate/guest relations role in a healthcare environment, including one year of solid supervisory or project management experience. Knowledge and ...

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Intern Patient Experience Manager information

What is the difference between Intern Patient Experience Manager vs Intern Patient Services Coordinator?

AspectIntern Patient Experience ManagerIntern Patient Services Coordinator
Primary FocusEnhancing patient experience and satisfactionManaging patient services and administrative tasks
Typical ResponsibilitiesGathering patient feedback, improving service qualityScheduling, patient inquiries, administrative support
Required CredentialsCurrently enrolled in healthcare, hospitality, or related fieldsEnrolled in healthcare administration or related programs
Work EnvironmentHospitals, clinics, patient care settingsReception areas, administrative offices

While both roles support patient care, the Intern Patient Experience Manager focuses on improving patient satisfaction and feedback, whereas the Intern Patient Services Coordinator handles administrative tasks and patient scheduling. Both positions are valuable for gaining healthcare industry experience but differ in their core responsibilities and focus areas.

What cities are hiring for Intern Patient Experience Manager jobs? Cities with the most Intern Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience Manager jobs? The most popular types of Patient Experience Manager jobs are:
What states have the most Intern Patient Experience Manager jobs? States with the most job openings for Intern Patient Experience Manager jobs include:
Intern Patient Experience Manager jobs near you
System Patient Experience Manager - Baltimore, MD

System Patient Experience Manager - Baltimore, MD

Morrison Healthcare

Baltimore, MD • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

 Salary: $60,000-$70,000

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

As the System Patient Experience Manager, you will provide strategic leadership and oversight for all patient experience initiatives across three accounts in the Baltimore, MD region. In partnership with site and unit leadership, you will develop, coordinate, and drive programs focused on enhancing the patient experience and improving satisfaction outcomes. This role also includes direct leadership and development of Patient Experience Managers across the system. 

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client/customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

Participates in all PE Department learning sessions including monthly educational webinars

Provides recognition for employee when programs are implemented with success

Prepares and implements development and training plans for patient satisfaction success

Composes patient satisfaction reports as needed to management

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferred

3-4 years experience in service-oriented operations

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Exhibits initiative, responsibility, flexibility and leadership

Possesses a thorough knowledge of contract administration and office procedures

Fiscal and budgetary skills

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Morrison Healthcare are offered many fantastic benefits. 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID:  1541474

Morrison Healthcare 

KATHRYN MANFUSO 

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