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Full Time Patient Experience Manager Jobs (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...

Compass Group

Patient Experience Manager

Little Rock, AR · On-site

$70K - $80K/yr

Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in ...

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How much do full time patient experience manager jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for full time patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a full time patient experience manager, and why are they important?

To thrive as a Full Time Patient Experience Manager, you need a background in healthcare administration or a related field, strong knowledge of patient care standards, and often a bachelor’s or master's degree. Familiarity with patient satisfaction survey platforms, quality improvement software, and healthcare compliance systems is typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help build trust and foster positive relationships with patients and staff. These skills ensure the consistent delivery of excellent patient experiences, drive quality improvement initiatives, and uphold the healthcare facility’s reputation.

What does a full time patient experience manager do?

A Full Time Patient Experience Manager is responsible for overseeing and improving the overall experience that patients have within a healthcare facility. They work closely with staff and leadership to implement strategies that enhance patient satisfaction, address concerns, and ensure high-quality service throughout the patient journey. Duties often include analyzing patient feedback, training staff in customer service best practices, and developing programs to improve communication and care. Their ultimate goal is to create a positive, patient-centered environment that supports both patient well-being and organizational success.

How does a full time patient experience manager typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Full Time Patient Experience Manager regularly works alongside both clinical teams (such as nurses and physicians) and administrative personnel to identify opportunities for enhancing patient satisfaction. This often involves facilitating cross-department meetings, analyzing patient feedback, and developing training sessions focused on communication and empathy. By serving as a liaison between patients and staff, the manager helps implement process improvements and ensures best practices are consistently followed throughout the healthcare facility. Strong collaboration and communication skills are essential for success in this role.
More about Full Time Patient Experience Manager jobs
What cities are hiring for Full Time Patient Experience Manager jobs? Cities with the most Full Time Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience Manager jobs? The most popular types of Patient Experience Manager jobs are:
What job categories do people searching Full Time Patient Experience Manager jobs look for? The top searched job categories for Full Time Patient Experience Manager jobs are:
Full Time Patient Experience Manager jobs near you
Infographic showing various Full Time Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience Manager

Prime Healthcare

Riverdale, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Prime Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 282 frontline employees who took The Breakroom Quiz

640th of 887 rated healthcare providers

Job description

Shift’s Available:  Days

Employment Type: Full Time

Hours: 8 hours

Location: Southern Regional Medical Center - Riverdale, GA 

We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. 


Essential Duties and Responsibilities (includes, but not limited to):

  • Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
  • Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
  • Communicates all requirements and commitments for each project.
  • Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
  • Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
  • Serves as a change agent on patient experience.
  • Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
  • Adopts a proactive approach to identify risk to plan success.
  • Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
  • In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
  • Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
  • Leads, facilitates, or participates in facility and facilities within region’s patient experience teams and improvement activities as assigned or approved by director.
  • Supports other teams’ work in relation to patient experience outcomes, and supports integration of process improvements across system.

EDUCATION, EXPERIENCE, TRAINING

1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting

2. Bachelor’s Degree in Business, Healthcare or a related field, preferred.

3. Must have excellent communication and presentation skills – written and oral

4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.

5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.

6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.

7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.

8. Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat.

9. Ability to travel to all entity locations throughout the geographic service area.

Here are some of the benefits of working at Prime Healthcare:

  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

#LI-HM1


Full Time
Days

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

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