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Director Patient Experience Manager Jobs (NOW HIRING)

Insulet Corporation

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ... Experience managing third-party vendors and cross-functional teams. * Deep understanding of the ...

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Director Patient Experience Manager information

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$33.5K

$121.3K

$174K

How much do director patient experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director patient experience manager in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Patient Experience Manager vs Patient Experience Coordinator?

AspectDirector Patient Experience ManagerPatient Experience Coordinator
ResponsibilitiesOversees patient experience strategies, manages teams, and implements hospital-wide initiativesSupports patient feedback collection, assists in implementing patient satisfaction programs
CredentialsBachelor’s or Master’s in healthcare, management, or related field; experience in healthcare leadershipTypically requires a bachelor’s degree; experience in customer service or healthcare preferred
Work EnvironmentHospital or healthcare facility leadership settingPatient services or administrative departments within healthcare facilities

The Director Patient Experience Manager holds a leadership role focused on strategic oversight and team management, while the Patient Experience Coordinator supports operational tasks and patient feedback processes. The manager role requires more experience and higher credentials, with broader responsibilities in improving patient satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a director patient experience manager, and why are they important?

To thrive as a Director Patient Experience Manager, you need a background in healthcare administration, patient relations, and a relevant degree such as in health administration, nursing, or a related field. Familiarity with patient satisfaction survey tools (like Press Ganey), data analytics platforms, and quality improvement frameworks is typically required. Outstanding communication, leadership, and problem-solving skills enable you to lead teams and foster a patient-centered culture. These skills are crucial for driving continuous improvement in patient satisfaction, aligning organizational goals, and ensuring high-quality care delivery.

How does a director patient experience manager typically collaborate with clinical and non-clinical teams to improve patient satisfaction?

A Director Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and non-clinical teams (like administration and support services) to identify and implement strategies that enhance patient satisfaction. This often involves leading cross-functional committees, analyzing patient feedback, and facilitating training sessions to promote best practices in communication and care delivery. Building strong relationships across departments is essential, as it ensures alignment on patient experience goals and fosters a culture of continuous improvement. Regular meetings and transparent reporting help keep all stakeholders engaged and accountable.

What does a director patient experience manager do?

A Director Patient Experience Manager is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop and implement strategies to enhance patient satisfaction, ensure quality care, and foster positive interactions between patients, families, and healthcare staff. This role often involves analyzing patient feedback, training staff on best practices, and collaborating with various departments to address patient concerns. Ultimately, their goal is to create a welcoming and supportive environment that meets the needs of patients and their families.
More about Director Patient Experience Manager jobs
What cities are hiring for Director Patient Experience Manager jobs? Cities with the most Director Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience Manager jobs? The most popular types of Patient Experience Manager jobs are:
What states have the most Director Patient Experience Manager jobs? States with the most job openings for Director Patient Experience Manager jobs include:
What job categories do people searching Director Patient Experience Manager jobs look for? The top searched job categories for Director Patient Experience Manager jobs are:
Director Patient Experience Manager jobs near you
Infographic showing various Director Patient Experience Manager job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Patient Dining Experience Manager

Compass Group

Cincinnati, OH • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

344th of 488 rated business services

Job description

MGR, PATIENT EXPERIENCE - New Business - Cincinnati, OH
Salary: $45,000-50,000
Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Job Summary
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
Key Responsibilities:
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all Patient Experience Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
Compose patient satisfaction reports as needed to management.
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
Preferred Qualifications:
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1554398
Morrison Healthcare
STACEY MOONEY
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