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System Patient Experience Manager Jobs (NOW HIRING)

Conduit Health

Patient Experience Manager

New York, NY · On-site

$80K - $130K/yr

You'll operate as both a people leader and systems operator - someone comfortable jumping into ... patient experience, including support automation, voice AI, knowledge management systems, and ...

RWJBarnabas Health

Patient Experience Manager

Somerset, NJ · On-site

$83K - $117K/yr

Manager Location: Barnabas Health Medical Group Department Name: Comprehensive Primary Care Prg Req ... The position collaborates with Corporate Patient Experience on system-wide initiatives, oversees ...

Sodexo

Patient Experience Manager 2

Brick, NJ

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey

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System Patient Experience Manager information

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How much do system patient experience manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a System Patient Experience Manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a System Patient Experience Manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a System Patient Experience Manager typically collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
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System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA

SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA

Crothall Healthcare

Roanoke, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Crothall Healthcare rating

5.5

Company rating: 5.5 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

173rd of 210 rated facilities management

Job description

​Salary:  $70.000-$75,000

Other Forms of Compensation: Bonus 

Pay Grade: 13 

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers.

Responsibilities:

  • Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
  • Maintains and supports client satisfaction at a level that ensures account retention
  • Administers required client/customer surveys and responds in a timely and effective manner
  • Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
  • Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
  • Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
  • Ensures compliance with all regulatory agencies (CMS, JCAHO)
  • Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
  • Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
  • Works closely with on-site management team to reach operational goals
  • Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
  • Participates in all PE Department learning sessions including monthly educational webinars
  • Provides recognition for employee when programs are implemented with success
  • Prepares and implements development and training plans for patient satisfaction success
  • Composes patient satisfaction reports as needed to management

 

Qualifications:

  • HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
  • 2-3 years in-servicing experience in customer service training
  • Hospitality and healthcare experience preferred
  • 3-4 years experience in service-oriented operations
  • Good coaching and on the job training skills required
  • Excellent organizational skills and ability to multi-task essential
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possesses a thorough knowledge of contract administration and office procedures
  • Fiscal and budgetary skills

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1525757

Crothall Healthcare 

TRISHA SOMMERNESS 

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About Crothall Healthcare

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Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean!

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Wayne, PA, US

Year founded

1991

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