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Director Of Patient Experience Jobs (NOW HIRING)

AdaptHealth LLC

Director of Patient Services

The Director of Patient Services is a strategic, operational, and growth-focused leader responsible ... Develop and implement strategies to improve performance, patient experience, and operational flow

Orleans Community Health

NY · On-site

$88 - $98/hr

Key Responsibilities As the Director of Patient Financial Services, you will lead the hospital ... Minimum of five (5) years of progressive leadership experience in patient financial services ...

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$174K

How much do director of patient experience jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director of patient experience do?

A Director of Patient Experience is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop strategies and initiatives to enhance patient satisfaction, manage patient feedback, and ensure that staff provide compassionate, high-quality care. This role often involves collaborating with clinical and administrative teams, analyzing patient data, and implementing programs to address any concerns or gaps in service. The Director of Patient Experience plays a key role in fostering a patient-centered culture and ensuring that the organization meets regulatory and quality standards.

What are the key skills and qualifications needed to thrive as a director of patient experience?

To thrive as a Director Of Patient Experience, you need expertise in healthcare operations, quality improvement, and patient satisfaction, often supported by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with patient feedback systems, analytics platforms, and regulatory compliance tools is typically required. Exceptional leadership, emotional intelligence, and communication skills help foster a culture of empathy and service excellence. These skills are crucial for driving organizational change and ensuring positive patient outcomes in healthcare settings.

How does a director of patient experience typically collaborate with clinical and administrative teams to enhance patient satisfaction?

A Director of Patient Experience often works closely with both clinical staff, such as nurses and physicians, and administrative teams to identify areas for improvement in patient care and communication. This collaboration may involve facilitating cross-departmental meetings, analyzing patient feedback, and implementing training programs to ensure a consistent, patient-centered approach across the organization. By fostering open communication and aligning goals, the Director helps create a culture focused on empathy, responsiveness, and continuous improvement in the patient journey.

What is the difference between Director Of Patient Experience vs Patient Services Manager?

AspectDirector Of Patient ExperiencePatient Services Manager
CredentialsHealthcare administration, patient experience certificationsHealthcare or hospital management, customer service experience
Work EnvironmentHospital or healthcare facility leadershipPatient care departments, outpatient clinics
Employer & IndustryHospitals, healthcare systemsClinics, outpatient centers
Search & Comparison IntentUnderstanding leadership roles in patient experienceManaging patient services and satisfaction

The Director Of Patient Experience focuses on strategic leadership to improve overall patient satisfaction and experience across the healthcare organization. In contrast, the Patient Services Manager handles day-to-day operations related to patient services, ensuring quality and resolving issues. Both roles are vital but differ in scope, with the director overseeing broader initiatives and the manager managing operational tasks.

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Director Of Patient Experience jobs near you
Infographic showing various Director Of Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director of Patient Experience

Aviata Health Group

Palm Harbor, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

) Director of Patient Experience (DPE)
Location: Aviata at Countryside
Department: Social Services
Reports To: Executive Director
Work Schedule: Tuesday-Saturday from 11am-7pm
Position Summary
The Director of Patient Experience (DPE) is responsible for enhancing the overall resident and family experience within the center. This role partners with interdisciplinary teams to foster a hospitality-driven culture, strengthen relationships, and support a positive, engaging environment for residents, families, and staff.
Key Responsibilities
  • Conduct daily rounds to engage with residents, assess satisfaction, and provide emotional support
  • Identify and escalate concerns, ensuring timely follow-up and collaboration with department leaders
  • Support new admissions, including welcoming residents and ensuring room readiness
  • Promote a culture of customer service, including encouraging positive online reviews and family engagement
  • Assist with resident activities, meal service, and overall community engagement
  • Monitor and report on patient experience metrics (e.g., feedback trends, online reputation)
  • Participate in Quality Assurance and Performance Improvement (QAPI) initiatives
  • Support facility operations during surveys and ensure a welcoming environment

Qualifications
  • High school diploma or equivalent required
  • 3-5 years of experience in healthcare, hospitality, or patient relations (skilled nursing preferred)
  • Strong communication, relationship-building, and problem-solving skills
  • Knowledge of patient rights, customer service best practices, and regulatory standards

What We're Looking For
  • Compassionate, service-oriented professional
  • Strong interpersonal and conflict-resolution skills
  • Passion for creating exceptional resident and family experiences
  • Ability to collaborate across teams and drive continuous improvement

Aviata Health Group participates in background screenings provided by AHCA. For more information, please click on the link https://info.flclearinghouse.com/

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