Director of Patient Experience Description: Education Requirements: Bachelors Degree required in Healthcare Administration, Health Science, or a related field. Masters Degree preferred. Experience:
Director of Patient Experience Description: Education Requirements: Bachelors Degree required in Healthcare Administration, Health Science, or a related field. Masters Degree preferred. Experience:
This individual should consistently promote teamwork and direct communication with co-workers and ... Minimum of 3-5 years of experience in a patient experience, customer service, or quality ...
This individual should consistently promote teamwork and direct communication with co-workers and ... Minimum of 3-5 years of experience in a patient experience, customer service, or quality ...
Provide all of your employment history, education, and licenses/certifications/registrations. You ... Patient Experience Location/s:Main Campus Jackson Job Title:Patient Experience Specialist-Office of ...
Provide all of your employment history, education, and licenses/certifications/registrations. You ... Patient Experience Location/s:Main Campus Jackson Job Title:Patient Experience Specialist-Office of ...
Director of Patient Accounting Department: Patient Financial Services Location: Cass City, MI Hours ... Minimum of 4 years of management experience in Patient Accounting or a related healthcare revenue ...
Director of Patient Accounting Department: Patient Financial Services Location: Cass City, MI Hours ... Minimum of 4 years of management experience in Patient Accounting or a related healthcare revenue ...
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens
Long Island City, NY · On-site
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens The Director of Patient Experience provides leadership and oversight for targeted patient experience improvement ...
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens
Long Island City, NY · On-site
Director of Patient Experience - Executive Office- Full Time-Mount Sinai Queens The Director of Patient Experience provides leadership and oversight for targeted patient experience improvement ...
DIRECTOR OF PATIENT SERVICES
Phoenix, AZ · On-site
Job Summary The Director of Patient Services is responsible for leading the Patient Food Services ... Partner with nursing and clinical teams to enhance the patient dining experience and support ...
DIRECTOR OF PATIENT SERVICES
Phoenix, AZ · On-site
Job Summary The Director of Patient Services is responsible for leading the Patient Food Services ... Partner with nursing and clinical teams to enhance the patient dining experience and support ...
Job Summary The Director of Patient Services is responsible for leading the Patient Food Services ... Partner with nursing and clinical teams to enhance the patient dining experience and support ...
Job Summary The Director of Patient Services is responsible for leading the Patient Food Services ... Partner with nursing and clinical teams to enhance the patient dining experience and support ...
Project management knowledge and skills Education and Experience * Registered Nurse Graduate of an ... placement/patient throughput preferred. * BSN required * MSN preferred * Knowledge of EPIC ...
Project management knowledge and skills Education and Experience * Registered Nurse Graduate of an ... placement/patient throughput preferred. * BSN required * MSN preferred * Knowledge of EPIC ...
Director of Patient Safety
Quincy, FL · On-site
Florida RN licensure preferred * 5 or more years clinical experience preferred * 2 years clinical ... for the Director of Patient Safety role. We are interviewing apply today! We are an equal ...
Director of Patient Safety
Quincy, FL · On-site
Florida RN licensure preferred * 5 or more years clinical experience preferred * 2 years clinical ... for the Director of Patient Safety role. We are interviewing apply today! We are an equal ...
Director Of Patient Care / Hospice
Whittier, CA · On-site
$120 - $180/hr
Our client is a team of committed and experienced healthcare professionals operating Medicare ... The Clinical Director/Director of Patient Care Services establishes, implements and evaluates goals ...
Director Of Patient Care / Hospice
Whittier, CA · On-site
$120 - $180/hr
Our client is a team of committed and experienced healthcare professionals operating Medicare ... The Clinical Director/Director of Patient Care Services establishes, implements and evaluates goals ...
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a hospice or related health care organization.
Quick apply
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a hospice or related health care organization.
Candidate qualifications include a Bachelors' degree and a minimum of 3+ years of management experience within patient access operations. The Director will bring project management, strategic ...
Candidate qualifications include a Bachelors' degree and a minimum of 3+ years of management experience within patient access operations. The Director will bring project management, strategic ...
Position Summary The Director of Patient Financial Services is responsible for optimizing revenue ... Qualifications, Education, Experience and Ability * Bachelor's degree in healthcare administration ...
Position Summary The Director of Patient Financial Services is responsible for optimizing revenue ... Qualifications, Education, Experience and Ability * Bachelor's degree in healthcare administration ...
Director of Patient Access - FT
Havre, MT · On-site
Then Patient Access Director maintains efficient and orderly admission of inpatients and admitting ... Minimum two to three years' experience in a supervisory or management position preferred.
Director of Patient Access - FT
Havre, MT · On-site
Then Patient Access Director maintains efficient and orderly admission of inpatients and admitting ... Minimum two to three years' experience in a supervisory or management position preferred.
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Director of Patient Care Services
Victorville, CA · On-site
$200K/yr
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Director of Patient Care Services
Victorville, CA · On-site
$200K/yr
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
RN required Join our team at Bristol Hospice and take on the pivotal role of Director of Patient ... Must have one (1) year of management experience, hospice or related health care organization ...
RN required Join our team at Bristol Hospice and take on the pivotal role of Director of Patient ... Must have one (1) year of management experience, hospice or related health care organization ...
The Director, Patient Experience demonstrates a commitment of quality service to our patients and their families, the community, our physicians, and our Associates. Essential Functions ...
The Director, Patient Experience demonstrates a commitment of quality service to our patients and their families, the community, our physicians, and our Associates. Essential Functions ...
Director of Patient Care Services
San Diego, CA · On-site
$200K/yr
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Director of Patient Care Services
San Diego, CA · On-site
$200K/yr
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Coordinates and oversees all direct and indirect patient services provided by clinical organization ... Three years of management experience in a home health or related health care organization, at least ...
Director Of Patient Experience information
See salary details
$33.5K - $46.3K
3% of jobs
$46.3K - $59K
1% of jobs
$59K - $71.8K
4% of jobs
$71.8K - $84.6K
7% of jobs
$84.6K - $97.4K
6% of jobs
$100.3K is the 25th percentile. Wages below this are outliers.
$97.4K - $110.1K
13% of jobs
$110.1K - $122.9K
14% of jobs
The median wage is $124.1K / yr.
$122.9K - $135.7K
17% of jobs
$143.1K is the 75th percentile. Wages above this are outliers.
$135.7K - $148.5K
17% of jobs
$148.5K - $161.2K
15% of jobs
$161.2K - $174K
3% of jobs
$33.5K
$121.3K
$174K
How much do director of patient experience jobs pay per year?
As of Aug 29, 2026, the average yearly pay for director of patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.
What does a director of patient experience do?
A Director of Patient Experience is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop strategies and initiatives to enhance patient satisfaction, manage patient feedback, and ensure that staff provide compassionate, high-quality care. This role often involves collaborating with clinical and administrative teams, analyzing patient data, and implementing programs to address any concerns or gaps in service. The Director of Patient Experience plays a key role in fostering a patient-centered culture and ensuring that the organization meets regulatory and quality standards.
What are the key skills and qualifications needed to thrive as a director of patient experience?
To thrive as a Director Of Patient Experience, you need expertise in healthcare operations, quality improvement, and patient satisfaction, often supported by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with patient feedback systems, analytics platforms, and regulatory compliance tools is typically required. Exceptional leadership, emotional intelligence, and communication skills help foster a culture of empathy and service excellence. These skills are crucial for driving organizational change and ensuring positive patient outcomes in healthcare settings.
How does a director of patient experience typically collaborate with clinical and administrative teams to enhance patient satisfaction?
A Director of Patient Experience often works closely with both clinical staff, such as nurses and physicians, and administrative teams to identify areas for improvement in patient care and communication. This collaboration may involve facilitating cross-departmental meetings, analyzing patient feedback, and implementing training programs to ensure a consistent, patient-centered approach across the organization. By fostering open communication and aligning goals, the Director helps create a culture focused on empathy, responsiveness, and continuous improvement in the patient journey.
What is the difference between Director Of Patient Experience vs Patient Services Manager?
| Aspect | Director Of Patient Experience | Patient Services Manager |
|---|---|---|
| Credentials | Healthcare administration, patient experience certifications | Healthcare or hospital management, customer service experience |
| Work Environment | Hospital or healthcare facility leadership | Patient care departments, outpatient clinics |
| Employer & Industry | Hospitals, healthcare systems | Clinics, outpatient centers |
| Search & Comparison Intent | Understanding leadership roles in patient experience | Managing patient services and satisfaction |
The Director Of Patient Experience focuses on strategic leadership to improve overall patient satisfaction and experience across the healthcare organization. In contrast, the Patient Services Manager handles day-to-day operations related to patient services, ensuring quality and resolving issues. Both roles are vital but differ in scope, with the director overseeing broader initiatives and the manager managing operational tasks.
More about Director Of Patient Experience jobs
What cities are hiring for Director Of Patient Experience jobs?
Cities with the most Director Of Patient Experience job openings:
Who are the top companies hiring for Director Of Patient Experience jobs?
The top employers for Director Of Patient Experience jobs are:
What states have the most Director Of Patient Experience jobs?
States with the most job openings for Director Of Patient Experience jobs include:
What job categories do people searching Director Of Patient Experience jobs look for?
The top searched job categories for Director Of Patient Experience jobs are:
- Director Patient Experience
- Full Time Director Patient Experience
- Director Patient Relations
- Work From Home Patient Access Director
- Fulltime Vice President Patient Experience
- Director Patient Services
- Director Of Patient Financial Services
- Vice President Patient Care Services
- System Patient Experience Manager
- Director Aco
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 12 days ago
Job description
Director of Patient Experience
Description:
Education Requirements:
Bachelors Degree required in Healthcare Administration, Health Science, or a related field. Masters Degree preferred.
Experience: The position requires at least five years of experience in a hospital or healthcare environment, including a minimum of two years in a management or supervisory role. Candidates should also have at least two years of experience managing projects or leading improvement work, preferably related to patient experience, service recovery, patient relations, customer service, or healthcare process improvement. The ideal candidate will be able to work collaboratively with clinical and non-clinical teams, support patients and families through concerns or difficult conversations, and help advance initiatives that improve communication, responsiveness, and the overall care experience.
Required Skills:
Required skills include a strong working knowledge of patient experience standards, CMS and Joint Commission expectations, CAHPS processes, and complaint and grievance resolution. The Director must be able to organize work effectively, assess
current processes, and lead practical improvements in a fast-paced healthcare environment. This role requires strong communication throughout all levels of the organization, along with presentation, customer service, negotiation, and crisis-management skills. The position also requires the ability to collaborate across departments, influence others without direct authority, work independently, guide
team activities, and provide feedback on performance and outcomes.
Supervises: None
Supervised By: Vice President of Quality and Patient Safety
Performance Standards:
• Organization Wide Maintains a professional image.
Makes a conscientious effort to help maintain a clean, safe and secure environment.
Assumes responsibility for institutional requirements.
• Customer Service
Interpersonal skills.
Demonstrates pride in the organization.
Strives to work well as a team member.
Director of Patient Experience:
• Lead patient experience strategy and improvement efforts across the organization by developing, implementing, and monitoring action plans that support measurable improvement in patient-centered care, service excellence, communication, responsiveness, and overall patient and family experience.
• Partner with hospital leaders, department managers, physicians, staff, and system stakeholders to align patient experience priorities with organizational goals, support department-level planning, and promote accountability for progress toward established performance targets.
• Support compliance with applicable CMS, Joint Commission, CAHPS, complaint and grievance, and patient experience requirements by collaborating with responsible departments to promote timely identification, review, resolution, documentation, reporting, and follow-up of patient concerns and related improvement opportunities.
• Use internal and publicly reported patient experience data to identify trends, recognize low-performing areas, communicate findings to operational leaders, and facilitate education, process improvement, and standard work that supports sustainable results and regulatory readiness.
• Provide leadership, coaching, and subject matter expertise for service
excellence, patient relations, customer service, volunteer services, and related patient experience initiatives, including support for staffing, team development, performance feedback, and a professional, patient-centered culture.
Performance Evaluation:
All Performance Standards are expected to be met and evaluation will be based on
goals determined annually.
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
Mission
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care.
Description:
Education Requirements:
Bachelors Degree required in Healthcare Administration, Health Science, or a related field. Masters Degree preferred.
Experience: The position requires at least five years of experience in a hospital or healthcare environment, including a minimum of two years in a management or supervisory role. Candidates should also have at least two years of experience managing projects or leading improvement work, preferably related to patient experience, service recovery, patient relations, customer service, or healthcare process improvement. The ideal candidate will be able to work collaboratively with clinical and non-clinical teams, support patients and families through concerns or difficult conversations, and help advance initiatives that improve communication, responsiveness, and the overall care experience.
Required Skills:
Required skills include a strong working knowledge of patient experience standards, CMS and Joint Commission expectations, CAHPS processes, and complaint and grievance resolution. The Director must be able to organize work effectively, assess
current processes, and lead practical improvements in a fast-paced healthcare environment. This role requires strong communication throughout all levels of the organization, along with presentation, customer service, negotiation, and crisis-management skills. The position also requires the ability to collaborate across departments, influence others without direct authority, work independently, guide
team activities, and provide feedback on performance and outcomes.
Supervises: None
Supervised By: Vice President of Quality and Patient Safety
Performance Standards:
• Organization Wide Maintains a professional image.
Makes a conscientious effort to help maintain a clean, safe and secure environment.
Assumes responsibility for institutional requirements.
• Customer Service
Interpersonal skills.
Demonstrates pride in the organization.
Strives to work well as a team member.
Director of Patient Experience:
• Lead patient experience strategy and improvement efforts across the organization by developing, implementing, and monitoring action plans that support measurable improvement in patient-centered care, service excellence, communication, responsiveness, and overall patient and family experience.
• Partner with hospital leaders, department managers, physicians, staff, and system stakeholders to align patient experience priorities with organizational goals, support department-level planning, and promote accountability for progress toward established performance targets.
• Support compliance with applicable CMS, Joint Commission, CAHPS, complaint and grievance, and patient experience requirements by collaborating with responsible departments to promote timely identification, review, resolution, documentation, reporting, and follow-up of patient concerns and related improvement opportunities.
• Use internal and publicly reported patient experience data to identify trends, recognize low-performing areas, communicate findings to operational leaders, and facilitate education, process improvement, and standard work that supports sustainable results and regulatory readiness.
• Provide leadership, coaching, and subject matter expertise for service
excellence, patient relations, customer service, volunteer services, and related patient experience initiatives, including support for staffing, team development, performance feedback, and a professional, patient-centered culture.
Performance Evaluation:
All Performance Standards are expected to be met and evaluation will be based on
goals determined annually.
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Work/Life Balance
- Planning for the Future
- Low-Cost Prescriptions
- Health & Wellness Benefits
- Planning for Life's Unexpected Moments
- Helping You to Advance Your Career
Mission
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care.
About Archbold medical group
Sourced by ZipRecruiter
Industry
Hospitals
Company size
1,001 - 5,000 Employees
Headquarters location
Thomasville, GA, US
Year founded
1925