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Director Of Patient Experience Jobs (NOW HIRING)

giftHEALTH Inc

Director of Patient Access

Columbus, OH · On-site

$114K - $171K/yr

Working lateral to the Director of Patient Experience, this leader owns a large, multi-tiered team, including the staff who work directly with manufacturer Field Reimbursement Manager (FRM) teams ...

Roze Room Hospice

Director of Patient Care Services

Los Angeles, CA · On-site

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Director of Patient Care Services (DPCS), Registered Nurse to lead our hospice clinical team and oversee the delivery of exceptional patient-centered care throughout the ...

Tenet Health

Market Director of Patient Safety

Palm Springs, CA · On-site

$75.61 - $120.99/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Days The Market Director of Patient Safety provides strategic leadership for patient safety, high ... Multi-facility, market, or system level leadership experience strongly preferred REQUIRED ...

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Director Of Patient Experience information

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$33.5K

$121.3K

$174K

How much do director of patient experience jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director of patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director of patient experience do?

A Director of Patient Experience is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop strategies and initiatives to enhance patient satisfaction, manage patient feedback, and ensure that staff provide compassionate, high-quality care. This role often involves collaborating with clinical and administrative teams, analyzing patient data, and implementing programs to address any concerns or gaps in service. The Director of Patient Experience plays a key role in fostering a patient-centered culture and ensuring that the organization meets regulatory and quality standards.

What are the key skills and qualifications needed to thrive as a director of patient experience?

To thrive as a Director Of Patient Experience, you need expertise in healthcare operations, quality improvement, and patient satisfaction, often supported by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with patient feedback systems, analytics platforms, and regulatory compliance tools is typically required. Exceptional leadership, emotional intelligence, and communication skills help foster a culture of empathy and service excellence. These skills are crucial for driving organizational change and ensuring positive patient outcomes in healthcare settings.

How does a director of patient experience typically collaborate with clinical and administrative teams to enhance patient satisfaction?

A Director of Patient Experience often works closely with both clinical staff, such as nurses and physicians, and administrative teams to identify areas for improvement in patient care and communication. This collaboration may involve facilitating cross-departmental meetings, analyzing patient feedback, and implementing training programs to ensure a consistent, patient-centered approach across the organization. By fostering open communication and aligning goals, the Director helps create a culture focused on empathy, responsiveness, and continuous improvement in the patient journey.

What is the difference between Director Of Patient Experience vs Patient Services Manager?

AspectDirector Of Patient ExperiencePatient Services Manager
CredentialsHealthcare administration, patient experience certificationsHealthcare or hospital management, customer service experience
Work EnvironmentHospital or healthcare facility leadershipPatient care departments, outpatient clinics
Employer & IndustryHospitals, healthcare systemsClinics, outpatient centers
Search & Comparison IntentUnderstanding leadership roles in patient experienceManaging patient services and satisfaction

The Director Of Patient Experience focuses on strategic leadership to improve overall patient satisfaction and experience across the healthcare organization. In contrast, the Patient Services Manager handles day-to-day operations related to patient services, ensuring quality and resolving issues. Both roles are vital but differ in scope, with the director overseeing broader initiatives and the manager managing operational tasks.

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Director Of Patient Experience jobs near you
Infographic showing various Director Of Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director of Patient Experience

Virginia Health Services

Yorktown, VA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

) Join our team at York Post Acute as the Director of Patient Experience.
Proudly supported by Marquis Health Consulting Services
Full-time opportunity available
$50,000-$55,000/year
At York Post Acute, we believe that exceptional experiences for residents and families are at the heart of quality care. Guided by our core values of Passion, Respect, and Excellence, the Director of Patient Experience champions resident satisfaction by fostering meaningful relationships, promoting service excellence, and collaborating with interdisciplinary teams to create a welcoming and compassionate environment.
Responsibilities for Director of Patient Experience:
  • Conduct daily resident and family rounds to gather feedback regarding care, services, and overall satisfaction.
  • Serve as a primary point of contact for residents and families seeking information, assistance, or support.
  • Address resident and family concerns and coordinate timely follow-up with appropriate department leaders.
  • Ensure a welcoming and positive first impression for new admissions, families, and visitors.
  • Lead and oversee Management Ambassador rounding programs to enhance the resident experience.
  • Maintain documentation of resident concerns, grievances, and resolutions in accordance with facility policies.
  • Monitor Guest Service Line utilization, identify feedback trends, and develop strategies for continuous service improvement.
  • Lead resident satisfaction initiatives through recognition programs, testimonials, reviews, and Marquis signature resident engagement activities.
  • Collect, analyze, and present resident and family satisfaction data to identify trends and opportunities for quality improvement.
  • Partner with department leaders to implement service excellence initiatives and improve resident outcomes.
  • Support customer service education, employee recognition, and staff training that reinforces resident-centered care.
  • Promote a culture of professionalism, courtesy, respect, responsiveness, and service recovery throughout the facility.
  • Participate in quality assurance and performance improvement initiatives to enhance the overall patient experience.

Qualifications for Director of Patient Experience:
  • Bachelor's degree in Healthcare Administration, Business Administration, Social Work, Communications, Public Health, Hospitality Management, or a related field preferred; equivalent education and experience may be considered.
  • Minimum of two (2) years of experience in healthcare, long-term care, senior living, hospitality, customer service, or a related field preferred.
  • Experience in a healthcare or hospitality setting preferred.
  • Leadership or supervisory experience preferred.
  • Strong interpersonal, communication, customer service, and conflict-resolution skills.
  • Ability to build positive relationships with residents, families, staff, and visitors.
  • Excellent organizational, documentation, and problem-solving abilities.
  • Ability to collect, analyze, and communicate resident satisfaction data effectively.
  • Proficiency with Microsoft Office applications and electronic healthcare systems preferred.

Our Core Values in Action
Passion - Creating meaningful experiences that enhance resident satisfaction and quality of life.
Respect - Building trusting relationships through compassionate communication, empathy, and responsiveness.
Excellence - Leading continuous improvement initiatives that elevate the patient experience and reinforce a culture of exceptional care.
Benefits of Director of Patient Experience:
  • Tuition reimbursement
  • Employee referral bonus
  • Health, vision, and dental benefits
  • 401(k) with match
  • Employee engagement and culture committee
  • Company-sponsored life insurance
  • Employee assistance program (EAP) resources

Join our team at York Post Acute and Healthcare Center, a 80-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.
The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.

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