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Director Of Patient Experience Jobs (NOW HIRING)

Compass Group

DIRECTOR OF PATIENT DINING

Concord, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DIRECTOR OF PATIENT DINING Pay Grade: 14 Reports To: REGIONAL DIRECTOR Salary: OPEN Other Forms of ... Acute care experience is a plus * CDM, DTR, or RD preferred * ServSafe certification preferred

Compass Group

DIRECTOR OF PATIENT SERVICES

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary The Director of Patient Services is responsible for leading the Patient Food Services ... Partner with nursing and clinical teams to enhance the patient dining experience and support ...

HCA Healthcare

Director of Patient Safety

Winter Haven, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Three to five years healthcare experience in patient safety, risk, and/or quality required * Heal ... for the Director of Patient Safety role. We are interviewing apply today! We are an equal ...

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Director Of Patient Experience information

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$33.5K

$121.3K

$174K

How much do director of patient experience jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director of patient experience do?

A Director of Patient Experience is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop strategies and initiatives to enhance patient satisfaction, manage patient feedback, and ensure that staff provide compassionate, high-quality care. This role often involves collaborating with clinical and administrative teams, analyzing patient data, and implementing programs to address any concerns or gaps in service. The Director of Patient Experience plays a key role in fostering a patient-centered culture and ensuring that the organization meets regulatory and quality standards.

What is the difference between Director Of Patient Experience vs Patient Services Manager?

AspectDirector Of Patient ExperiencePatient Services Manager
CredentialsHealthcare administration, patient experience certificationsHealthcare or hospital management, customer service experience
Work EnvironmentHospital or healthcare facility leadershipPatient care departments, outpatient clinics
Employer & IndustryHospitals, healthcare systemsClinics, outpatient centers
Search & Comparison IntentUnderstanding leadership roles in patient experienceManaging patient services and satisfaction

The Director Of Patient Experience focuses on strategic leadership to improve overall patient satisfaction and experience across the healthcare organization. In contrast, the Patient Services Manager handles day-to-day operations related to patient services, ensuring quality and resolving issues. Both roles are vital but differ in scope, with the director overseeing broader initiatives and the manager managing operational tasks.

What are the key skills and qualifications needed to thrive as a director of patient experience?

To thrive as a Director Of Patient Experience, you need expertise in healthcare operations, quality improvement, and patient satisfaction, often supported by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with patient feedback systems, analytics platforms, and regulatory compliance tools is typically required. Exceptional leadership, emotional intelligence, and communication skills help foster a culture of empathy and service excellence. These skills are crucial for driving organizational change and ensuring positive patient outcomes in healthcare settings.

How does a director of patient experience typically collaborate with clinical and administrative teams to enhance patient satisfaction?

A Director of Patient Experience often works closely with both clinical staff, such as nurses and physicians, and administrative teams to identify areas for improvement in patient care and communication. This collaboration may involve facilitating cross-departmental meetings, analyzing patient feedback, and implementing training programs to ensure a consistent, patient-centered approach across the organization. By fostering open communication and aligning goals, the Director helps create a culture focused on empathy, responsiveness, and continuous improvement in the patient journey.
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Director Of Patient Experience jobs near you
Infographic showing various Director Of Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director of Patient Experience

Johns Hopkins Health System

Columbia, MD • On-site

$120K - $153K/yr

Full-time

Re-posted 22 hours ago

Johns Hopkins Medicine rating

7.6

Company rating: 7.6 out of 10

Based on 229 frontline employees who took The Breakroom Quiz

190th of 887 rated healthcare providers

Job description

Job Responsibilities:
The Director of Patient Experience is responsible for providing leadership, expertise, planning, facilitation, and coordination for Howard County Medical Center service excellence functions and activities leading toward cultural transformation and exemplary patient experiences. Develops and implements service excellence improvement initiatives across the hospital, affiliated clinics and through partnership with other social service agencies, into the community. Assists Departmental Leadership with developing and implementing department-based service excellence plans, strategies and work plans. Utilizes patient, employee and physician survey data to drive services and results. Provides staff with support in planning and organizing service excellence activities, working with Physicians, Managers, Department Directors, and all levels of staff to assist with service excellence program training, coaching, implementation, and outcome monitoring. Utilizes skills to facilitate, motivate, encourage, and implement change to achieve service excellence goals and results. Engages in proactive process improvement activities that support evidence-based best practice behaviors utilizing the assistance of LEAN methodology. Partners with leadership to enable organizational alignment toward critical business objectives and affects change management as applicable to patient experience improvement initiatives.
Qualifications:
  • Masters' degree in Healthcare Administration, Social Work, Education, Psychology, Sociology, Nursing, organizational development, human centered design or other clinical or relevant field required. Terminal degree preferred.
  • Must have experience with Patient and Family Advisory Councils. Must have knowledge of all regulatory requirements related to patient experience measurement, complaint and grievance management and reporting. Possess strong sense of personal accountability, passion, and ownership for achieving consistent, sustained, positive patient and family experience. Must have a strong knowledge of the tenets of Patient and Family Centered Care and co-designing with customers.
  • Patient and Family Centered Care responsibilities & competencies:
    • Help develop and implement strategies aligned with JHM Patient Family Centered Care Strategic Priorities on the JHM Strategic Plan.
    • Develop and implement patient- and family-centered care strategy in collaboration with the Patient and Family Advisory Councils.
  • Superior interpersonal and communication skills necessary to influence every level of the organization. Ability to assess data and communicate information and action steps based on the data. Demonstrated advanced problem-solving abilities and time management skills. Ability to work collaboratively, but at the same time show leadership ability. Proven skills in leading and influencing others. Proven track record in managing others and providing growth and mentorship to those reporting to them. Strong skills in strategic planning, operations management and meeting facilitation and presentation skills are required. Ability to facilitate and negotiate issues through to resolution. The approach must be proactive and responsive to leadership, staff, and patients and family evolving needs. Ability to work flexible hours to meet the department's needs. Publications and presentations outside of the organization are considered a plus.

Salary Range: $120,000 to $153,000 per year Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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