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$33.5K

$121.3K

$174K

How much do director of patient experience jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director of patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a director of patient experience do?

A Director of Patient Experience is responsible for overseeing and improving the overall experience of patients within a healthcare facility. They develop strategies and initiatives to enhance patient satisfaction, manage patient feedback, and ensure that staff provide compassionate, high-quality care. This role often involves collaborating with clinical and administrative teams, analyzing patient data, and implementing programs to address any concerns or gaps in service. The Director of Patient Experience plays a key role in fostering a patient-centered culture and ensuring that the organization meets regulatory and quality standards.

What are the key skills and qualifications needed to thrive as a director of patient experience?

To thrive as a Director Of Patient Experience, you need expertise in healthcare operations, quality improvement, and patient satisfaction, often supported by a bachelor's or master's degree in healthcare administration or a related field. Familiarity with patient feedback systems, analytics platforms, and regulatory compliance tools is typically required. Exceptional leadership, emotional intelligence, and communication skills help foster a culture of empathy and service excellence. These skills are crucial for driving organizational change and ensuring positive patient outcomes in healthcare settings.

How does a director of patient experience typically collaborate with clinical and administrative teams to enhance patient satisfaction?

A Director of Patient Experience often works closely with both clinical staff, such as nurses and physicians, and administrative teams to identify areas for improvement in patient care and communication. This collaboration may involve facilitating cross-departmental meetings, analyzing patient feedback, and implementing training programs to ensure a consistent, patient-centered approach across the organization. By fostering open communication and aligning goals, the Director helps create a culture focused on empathy, responsiveness, and continuous improvement in the patient journey.

What is the difference between Director Of Patient Experience vs Patient Services Manager?

AspectDirector Of Patient ExperiencePatient Services Manager
CredentialsHealthcare administration, patient experience certificationsHealthcare or hospital management, customer service experience
Work EnvironmentHospital or healthcare facility leadershipPatient care departments, outpatient clinics
Employer & IndustryHospitals, healthcare systemsClinics, outpatient centers
Search & Comparison IntentUnderstanding leadership roles in patient experienceManaging patient services and satisfaction

The Director Of Patient Experience focuses on strategic leadership to improve overall patient satisfaction and experience across the healthcare organization. In contrast, the Patient Services Manager handles day-to-day operations related to patient services, ensuring quality and resolving issues. Both roles are vital but differ in scope, with the director overseeing broader initiatives and the manager managing operational tasks.

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Director Of Patient Experience jobs near you
Infographic showing various Director Of Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director of Patient Care Services

Alliance Health Services, Inc.

Camarillo, CA • On-site

$200K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

About us:

Alliance Health Services is a compassionate, patient-centered home health and hospice care provider committed to delivering high-quality, personalized services in the comfort of our clients’ homes. We strive every day to support individuals and their families through recovery, chronic care management, and end-of-life support with dignity, respect, and professionalism.

At Alliance, we value teamwork, continuous learning, and a supportive work environment where clinicians and caregivers are empowered to grow and make a difference every day. Join us in our mission to provide exceptional home health and hospice care — because care that feels like family is care that truly heals.

Job Description

Position Summary:
The Director of Nursing will be reporting to Excecutive Director / Administrator and is responsible for the overall leadership, direction, and management of home health clinical services. This role includes establishing, implementing, and evaluating goals and objectives that uphold quality standards and align with the organization’s mission and philosophy.

Essential Job Functions / Responsibilities

  • Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
  • Provides guidance and counseling to coordinators and Clinical Supervisors to assist them in continually improving all aspects of home health care services, provided through organization personnel.
  • Assists clinical supervisors in managing clinical teams and planning.
  • Provides help in assessment, planning, implementation and evaluation of patient and family / caregiver care to all clinical personnel as indicated.
  • Assists the executive director / administrator in the preparation and administration of the organization’s budget.
  • Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses
  • Assists clinical supervisors to develop skills and techniques in evaluating the performance of clinicians.
  • Hires, evaluates, and terminates organization personnel, evaluates performance of clinical supervisors.
  • Conducts clinician performance evaluations annually, or more frequently if indicated.
  • Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws.
  • Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
  • Develops, implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, either directly or by delegating to another staff member.
  • Plans and implements inservice and continuing education programs to meet education and training needs of organization personnel.
  • Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews.
  • Assists in the development of organization goals; Develops, recommends, and administers organization policies and procedures.
  • Assures compliance with all local, state and federal always regarding licensure and certification of organization personnel and maintains compliance to the joint commission home care standards.
  • Assures for the quality and safe delivery of home health services provided through the organization.
  • Stays informed about changes in the field of nursing and home health care; shares information with appropriate organization personnel.
  • Promotes home health referrals in the health care community.
  • In the absence of the executive director / administrator, the clinical director will become the active executive director / administrator and will be vested with authority to act in behalf of the executive director
  • Other duties as assigned by the executive director

Skills:

  • Demonstrated ability to supervise and direct professional administrative personnel.
  • Ability to market and deal tactfully with customers and community.
  • Has excellent observation, verbal and written communication skills.
  • Knowledge of business management, governmental regulations and the joint commission standards.

Position qualification

  • Registered nurse with current licensure to practice professional nursing in the state.
  • Bachelor’s degree in nursing from an accredited program. Master’s degree in health care preferred.
  • Three years of management experience in a home health or related health care organization, at least with one year in a supervisory or administrative capacity.
  • Must have Home Health experience
  • Must be a licensed driver with an automobile that is insured in accordance with the state and / or organization requirements and is in good working order.

Job Type: Full-time

Salary: $200,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Medical specialties:

  • Home Health

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: Onsite

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