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Director Of Patient Financial Services Jobs (NOW HIRING)

Centstone HC

Patient Financial Services Manager

Dover, DE · On-site

$82K - $128K/yr

Minimum 5 years of experience in patient accounting, third-party reimbursement, or a related field ... Patient Financial Services - Epic Single Business Office (SBO) * EMR: Epic * Leadership Focus:

New England Baptist Hospital

$18.75 - $20.50/hr

As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely and clean claims. Utilize worklists and ...

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$53.5K

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How much do director of patient financial services jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director of patient financial services in the United States is $96,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a director of patient financial services do?

A Director of Patient Financial Services oversees the financial operations related to patient billing, collections, insurance claims, and revenue cycle management in a healthcare facility. They ensure that billing processes are accurate, compliant with regulations, and efficient, helping the organization maximize revenue while maintaining excellent patient service. This role often involves managing staff, implementing financial policies, and collaborating with other departments to resolve billing issues. The director also monitors key performance indicators and works to improve the overall financial health of the organization.

What are some of the main challenges a director of patient financial services faces in balancing patient satisfaction with organizational financial goals?

A Director of Patient Financial Services often navigates the complex task of ensuring patients have a positive billing and financial experience while also meeting the organization's revenue cycle objectives. Challenges include managing patient inquiries about bills, overseeing collections, implementing transparent pricing, and ensuring compliance with changing healthcare regulations. Collaborating with clinical teams, IT, and customer service departments is crucial to streamline processes and resolve issues efficiently. Balancing empathy for patients' financial concerns with the need to maintain healthy cash flow is a core part of the role.

What are the key skills and qualifications needed to thrive as a director of patient financial services, and why are they important?

To thrive as a Director Of Patient Financial Services, you need expertise in healthcare revenue cycle management, financial analysis, and a bachelor’s or master’s degree in finance, healthcare administration, or a related field. Familiarity with billing software, electronic health record (EHR) systems, and certifications like CRCR (Certified Revenue Cycle Representative) are often required. Strong leadership, problem-solving, and interpersonal communication skills help in managing teams and collaborating with multiple departments. These skills are crucial for ensuring accurate billing, optimizing revenue, and maintaining regulatory compliance within a healthcare organization.

What is the difference between Director Of Patient Financial Services vs Patient Financial Services Manager?

AspectDirector Of Patient Financial ServicesPatient Financial Services Manager
CredentialsTypically requires a bachelor's degree in healthcare administration, finance, or related field; certifications like Certified Revenue Cycle Executive (CRCE) are commonSimilar educational background; certifications are less common but may include revenue cycle or billing certifications
Work EnvironmentOversees entire patient financial services department, strategic planning, and policy developmentManages daily operations, staff, and billing processes within the department
Employer & Industry UsageUsed in hospitals, healthcare systems, and large clinics for leadership rolesFound in similar settings, focusing on operational management

The main difference is that the Director Of Patient Financial Services holds a higher-level leadership role with strategic responsibilities, while the Patient Financial Services Manager focuses on daily operations and staff management within the department.

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Director Of Patient Financial Services jobs near you
Infographic showing various Director Of Patient Financial Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $96,372 per year, or $46.3 per hour.

Director of Patient Financial Services

Yerington, NV • On-site

Rural Medevac Alliance
See more jobs at Rural Medevac Allianceexternal

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Director of Patient Financial Services

Reports To: Chief Executive Officer
Department: Revenue Cycle Management
Position Classification: Exempt


Job Summary:

The Director of Patient Financial Services is responsible for the revenue operation that is measurable, accountable, scalable, and adaptable to changes in Air Medical Billing.

The Director serves as the primary operational link between executive leadership and the revenue-cycle team. The position must provide leadership with an accurate view of financial performance, emerging risks, unresolved accounts, staffing needs, and emerging changes to Air Medical Billing.

Responsibilities & Accountabilities:

  • Revenue Cycle & Financial Visibility: Establish standards for claim submission, follow-up, and posting; maintain clear executive dashboards to track collections, aging, denials, and payer trends.
  • Air Medical Disputes & Appeals: Direct dispute resolution, negotiation, and appeal strategies under the No Surprises Act; manage legal/regulatory escalations for unresolved payer underpayments or delays.
  • Process & Technology Optimization: Drive continuous improvement by implementing automated billing platforms, new workflows, and system enhancements without disrupting collection operations.
  • Departmental Leadership & Scaling: Direct team performance and accountability, foster cross-functional collaboration, and build operational capacity to support expanding flight bases, aircraft, and client volume.
  • Compliance & Risk Management: Embed HIPAA, privacy, and security protocols into daily workflows, identifying and resolving systemic process failures early.

Required Qualifications & Capabilities

  • Experience: 10+ years of healthcare billing, A/R, and finance experience, with 3+ years in formal management leading teams through system/workflow implementations.
  • Specialized Knowledge: Demonstrated expertise in air medical billing and the No Surprises Act (NSA) is strictly required.
  • Skills: Strong financial analytics (advanced Excel), executive-level reporting, change management, and cross-departmental problem-solving capabilities.

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