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System Patient Experience Manager Jobs in Oregon

Natera

Patient Experience QC Specialist

OR · On-site +1

$16.25 - $22.25/hr

The Patient Experience QC Analyst provides cross-functional program leadership to launch new ... They use project management tools to drive collaboration across departments, conduct root cause ...

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System Patient Experience Manager information

See Oregon salary details

$16

$42

$73

How much do system patient experience manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for system patient experience manager in Oregon is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $54.38 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Oregon?

For System Patient Experience Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Oregon look for?

The top searched job categories for System Patient Experience Manager jobs in Oregon are:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $87,719 per year, or $42.2 per hour.

System Patient Experience Coordinator

Corvallis, OR • On-site

Samaritan Health Services

6.8

Company rating: 6.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

500th of 895 rated healthcare providers

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Samaritan Health Servicesexternal

$26.24 - $38.53/hr

Full-time

Posted 9 days ago

Job description

  • JOB SUMMARY/PURPOSE
    • Provides administrative support to health care providers and staff and functions as the primary interface between the patient and the providers, department managers and their support staff. Acts as a point of contact for patients and families to ensure concerns are addressed in a timely manner. Applies an interdisciplinary team approach to the development, coordination and implementation of a long-range, integrated, systematic plan for improving patient and customer experiences throughout the system.
  • DEPARTMENT DESCRIPTION
    • The Patient Experience and Engagement team executes, manages, and advises initiatives that lead to exceptional and differentiated patient, family, and employee experience, in alignment with our operating system and system priorities. The team supports the system quality and patient safety management system policy and directs efforts through the HRO principles and evidence-based quality methodologies.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High school diploma or equivalent required. Bachelor's degree in a healthcare related field preferred.
    • Two (2) years related work experience in a healthcare environment required.
    • Previous customer service work experience required.
    • Experience and/or training with MS Office and relational database inquiry systems required.
    • Experience and/or training in conflict resolution, mediation, communication, negotiation and resolving issues/complaints required.
    • Licensed Oregon Notary required within six (6) months of hire.
    • Certification in Patient Advocacy or Patient Experience preferred.
    • Bilingual preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
    • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
    • Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
    • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
    • Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
    • Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
  • PHYSICAL DEMANDS
    • Rarely
      (1 - 10% of the time)
      Occasionally
      (11 - 33% of the time)
      Frequently
      (34 - 66% of the time)
      Continually
      (67 - 100% of the time)
      CLIMB - LADDER
      LIFT (Overhead: 54" and above) 0 - 20 Lbs
      KNEEL (on knees)
      CRAWL (hands & knees)
      SQUAT Static (hold >30 sec)
      SQUAT Repetitive
      STAND
      CLIMB - STAIRS
      WALK - INCLINE
      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
      ROTATE TRUNK Standing
      REACH - Upward
      CARRY 1-handed, 0 - 20 pounds
      PUSH (40-60 pounds force)
      PULL (40 - 60 pounds force)
      BEND FORWARD at waist
      ENTER & EXIT VEHICLE/MACHINERY
      SIT
      WALK - LEVEL SURFACE
      CARRY 2-handed, 0 - 20 pounds
      ROTATE TRUNK Sitting
      REACH - Forward
      PINCH Fingers
      GRASP Hand/Fist
      MANUAL DEXTERITY Hands/wrists
      FINGER DEXTERITY

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