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System Patient Experience Manager Jobs in Oregon

Medulla

Patient Experience Coordinator (Tualatin)

Tualatin, OR · On-site

$18.25 - $24/hr

Patient Experience Coordinator (Tualatin) Full-time Compensation: USD 20 - USD 21 - hourly Company ... Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three ...

Natera

OR · On-site

... and systems. PRIMARY RESPONSIBILITIES: * Participate in design and technical implementation ... Work closely with Product Managers to gather requirements, walk through the design with ...

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System Patient Experience Manager information

See Oregon salary details

$16

$42

$73

How much do system patient experience manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for system patient experience manager in Oregon is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.90 and $54.38 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
What are popular job titles related to System Patient Experience Manager jobs in Oregon? For System Patient Experience Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching System Patient Experience Manager jobs in Oregon look for? The top searched job categories for System Patient Experience Manager jobs in Oregon are:
System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Oregon as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,719 per year, or $42.2 per hour.

Patient Experience Coordinator

Pinnacle Fertility Inc.

Portland, OR • On-site

$19 - $23/hr

Full-time

Re-posted 7 days ago

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility- Oregon in Downtown Portland, OR. This is a full-time, onsite position, working Monday through Friday with rotating schedules of 6:30 AM - 3:00 PM, 7:00 AM- 3:30 PM, 7:30 AM - 4:00 PM, and 8:00 AM - 4:30 PM, including participation in an observed holiday rotation.

Key Responsibilities

  • Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
  • Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
  • Maintain accurate patient records, process billing information, and collect copays.
  • Ensure the reception area is clean, organized, and welcoming for all visitors.
  • Assist with additional projects and administrative duties as assigned.

Position Requirements

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a medical office, customer service, or front desk role.
  • Skills:
    • Strong communication, organizational, and multitasking skills.
    • Proficiency with electronic medical records (EMR) and basic computer skills.
    • Bilingual in Spanish is a plus.

Compensation & Benefits

  • Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

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