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System Patient Experience Manager Jobs (NOW HIRING)

NYULMC

Patient Experience Associate

Brooklyn, NY · On-site

The Patient Experience Associate operates independently and is responsible for access control into ... Our offerings provide a robust support system for any stage of life, whether it's developing your ...

CHAS Health

$7.5K/mo

Determines needs of caller and manages calls appropriately. * Delivers accurate information about ... Maintains and utilizes a variety of health record indexes, storage and retrieval systems.

Northern Light Health

Patient Experience Aide

Bangor, ME · On-site

$17.75 - $20.48/hr

The employee must possess the core competencies of self-management, collaboration, initiative ... system comprising nine hospitals, numerous primary and specialty care practices, long-term care ...

ICAN

Patient Experience Representative

Bellevue, WA · On-site

$17 - $25/hr

Familiarity with office technology (phone, copier, printer, EHR or scheduling systems) * Proven ... Able to manage multiple tasks and timelines with grace under pressure Why ICAN? * Growth ...

ALLEVIO CARE, LLC

Patient Experience Specialist

Humble, TX

$15 - $19.25/hr

We specialize in streamlining core functions--like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

Gifthealth

Director of Patient Experience

Columbus, OH · On-site

$122K - $150K/yr

Knowledge of cost drivers in pharmacy or healthcare operations, including cost-per-fill and service delivery economics; digital patient experience platforms, such as CRM systems, call center ...

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System Patient Experience Manager information

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How much do system patient experience manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a System Patient Experience Manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a System Patient Experience Manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a System Patient Experience Manager typically collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
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System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
Program Manager, Ambulatory Patient Experience

Program Manager, Ambulatory Patient Experience

Torrance Memorial Medical Center

Torrance, CA

$38/hr

Full-time

Re-posted 29 days ago

Torrance Memorial Medical Center rating

8.5

Company rating: 8.5 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

52nd of 1,020 rated hospitals

Job description

 
Patient Experience Strategy & Program Management
  • Lead the design, execution, and continuous improvement of TMPN’s ambulatory patient experience strategy across clinic sites.
  • Develop and maintain a comprehensive patient experience roadmap with measurable KPIs, milestones, and accountability structures.
  • Manage vendor relationships for patient satisfaction survey platforms (e.g., Press Ganey, NRC Health) and ensure optimal configuration, distribution, and response rates.
  • Coordinate and facilitate Patient Experience Committees, working groups, and cross-functional improvement teams.
Data Analytics & Performance Reporting
  • Analyze survey data, online reviews, and patient grievance trends to identify improvement opportunities.
  • Partner to develop and maintain executive-level dashboards and scorecards that track performance by site, provider, and domain (e.g., access, communication, care coordination).
  • Translate data into clear insights and actionable recommendations for physicians, site managers, and senior leadership.
  • Monitor and report on benchmarks relative to regional and national percentile rankings.
Service Recovery & Patient Advocacy
  • Oversee the patient complaint and grievance resolution process, ensuring timely, empathetic, and policy-compliant follow-up.
  • Support the development and implementation of standardized service recovery protocols across TMPN clinics, including frontline empowerment practices.
  • Partner with risk management and compliance to ensure alignment on escalated concerns.
Training, Coaching & Culture Building
  • Support the development and delivery of patient experience training for clinical and non-clinical staff, including communication skills, empathy-based de-escalation, and phone etiquette.
  • Implement and manage secret shopper and mystery caller programs, sharing findings and partnering with site leadership on coaching plans.
  • Serve as a visible champion for service excellence, fostering a culture where the best ideas come from people closest to the work.
Operational Improvement & Collaboration
  • Partner with Population Health, Quality, and Clinical Operations teams to integrate patient experience into value-based care workflows and HEDIS-related outreach.
  • Identify and support implementation of operational improvements to reduce friction in scheduling, check-in, wait times, and care transitions
QUALIFICATIONS
Required
  • Bachelor’s degree required.
  • Minimum 4 years of experience in patient experience, quality improvement, or healthcare operations in an ambulatory or medical group setting.
  • Experience in multi-site physician network or similar ambulatory environment.
  • Familiarity with CMS Star Ratings, HEDIS measures, and value-based care models.
  • Experience working with patient satisfaction survey platforms (e.g., Press Ganey, NRC Health, CG-CAHPS) and translating insights into actionable improvements.
  • Strong data analysis and visualization skills; advanced proficiency in Excel and PowerPoint; experience building dashboards.
  • Excellent written and verbal communication skills, including presenting to executive and physician audiences.
  • Proven ability to manage multiple concurrent projects, engage diverse stakeholders, and drive measurable outcomes.
Preferred
  • Master’s degree (MBA, MHA, MPH).
  • Experience with EHR systems (e.g., Oracle Health/Cerner preferred) and digital patient engagement tools.

Salary Range: $38.00/Hr - 61.00/Hr.

#LI-CS1

Employment Type: Full-Time

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