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System Patient Experience Manager Jobs (NOW HIRING)

HSS

Patient Financial Experience Manager

New York, NY · On-site

$84K - $127K/yr

What you will be doing Patient Financial Experience Manager Patient Financial Experience Full-Time ... Proven ability to lead large-scale initiatives, system implementations, and cross-functional ...

Midland Health

Patient Experience Coordinator

Midland, TX · On-site

$17.25 - $22.50/hr

... Reporting System, EHR, Patient Experience software tools, Microsoft Office tools) • Exhibits established organizational Culture • Communicates effectively with every colleague and guest • ...

Allevio Care

Patient Experience Specialist

Santa Fe, NM · On-site

$16.50 - $21/hr

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

Allevio Care

Patient Experience Specialist

Bountiful, UT · On-site

$17 - $21.75/hr

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

Allevio Care

Patient Experience Specialist

Brigham City, UT · On-site

$16 - $20.50/hr

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

ICAN

Patient Experience Representative

Bellevue, WA · On-site

$17 - $25/hr

Familiarity with office technology (phone, copier, printer, EHR or scheduling systems) * Proven ... Able to manage multiple tasks and timelines with grace under pressure Why ICAN? * Growth ...

UHS

PATIENT EXPERIENCE COORDINATOR

Rosemead, CA · On-site

$18 - $23.50/hr

The Patient Experience Coordinator (PEC) is an essential team member of the Outpatient Services ... Complete Point of Contact paperwork for all new telehealth patients and direct managed care ...

Allevio Care

Patient Experience Specialist

Santa Fe, NM · On-site

$17.75 - $22.50/hr

We specialize in streamlining core functions-like billing, compliance, patient management, and ... Position Overview Patient Experience Specialists are responsible for scheduling appointments ...

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System Patient Experience Manager information

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$15

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$69

How much do system patient experience manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
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System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience Coordinator

Arete' Health PT

Sunset Beach, NC • On-site

$14.50 - $19.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:

The Patient Experience Coordinator ensures Brunswick PT delivers an exceptional and seamless front office experience. This individual is the face of the clinic, welcoming every patient with energy, empathy, and excellence while supporting back-end administrative functions to drive collections and optimize the schedule for clinical efficiency and growth.

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Extreme Hospitality & Customer Experience

- Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.

- Create a warm, inviting, and professional atmosphere in the front office and waiting area.

- Maintain proactive communication with patients regarding scheduling and rescheduling appointments according to the clinician's prescription and Plan of Care, and set expectations that our goal is for them to maximize their therapy prescription.

2. Focused Collection of Patient-Owed Balances

- Verify insurance and patient responsibility before visits and communicate clearly with patients regarding their financial obligations.

- Collect co-pays, deductibles, and outstanding balances at the time of service.

- Follow up consistently and professionally on patient balances using a combination of phone, text, and email outreach.

3. Optimized Scheduling & Plan of Care Adherence

- Partner with the Clinic Director and therapists to ensure full schedules, proper visit frequency, and completion of the full plan of care.

- Proactively fill schedule gaps with timely outreach and patient re-engagement.

- Ensure accurate data entry into the EHR and scheduling system, minimizing cancellations and maximizing operational flow.



Requirements:

Required Skills/Abilities:

· High emotional intelligence and interpersonal skills

· Financial diligence and comfort discussing money with patients

· Strong organizational and time management skills

· Tech-savvy and fluent in EMR systems (Prompt or similar)

· Driven by KPIs and performance incentives

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

Arete Health is a growing, patient-centric outpatient physical therapy provider focused on excellence in clinical outcomes, team culture, and operational performance. We empower our therapists and support teams to thrive in an environment that values care, integrity, and innovation. At Arete Health, we believe that leadership is about people first. You’ll play a key role in scaling a mission-driven organization that puts patients and providers at the center of everything we do.

Arete Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.