ZipRecruiter

Log In

1

System Patient Experience Manager Jobs (NOW HIRING)

Duo Health

Patient Experience Specialist

San Juan, PR · On-site

$17.75 - $22.50/hr

The Patient Experience Specialist plays a critical role in engaging patients and supporting care ... Utilize multiple systems (e.g., phone systems, EMR, tracking tools) effectively to manage workflows ...

previous pagenext page

Showing results 21-40

All JobsSystem Patient Experience JobsSystem Patient Experience Manager Jobs

System Patient Experience Manager information

See salary details

$15

$39

$69

How much do system patient experience manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
More about System Patient Experience Manager jobs
What cities are hiring for System Patient Experience Manager jobs? Cities with the most System Patient Experience Manager job openings:
What states have the most System Patient Experience Manager jobs? States with the most job openings for System Patient Experience Manager jobs include:
What job categories do people searching System Patient Experience Manager jobs look for? The top searched job categories for System Patient Experience Manager jobs are:
System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Manager of Patient Experience

Yeshiva University

Manhattan, NY • On-site

$75K - $85K/yr

Full-time

Re-posted 13 hours ago

Yeshiva University rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

207th of 616 rated colleges and universities

Job description

Manager of Patient Experience
Job no: 499049
Work type: Staff Full-time
Department: School of Dentistry
Location: Dental School Campus, 105 West 33rd Street, New York, New York 10120
Categories: Clinical Services, Administrative Support
Position Summary:
Yeshiva University announces its new College of Dental Medicine and is hiring a new faculty and staff to support the school. The curriculum integrates Digital Dentistry techniques taught by today's dental thought leaders and master clinicians. The school provides a unique 36-month dental education program through an innovative "Block" style curriculum which ensures in-depth learning and understanding. Please join this new and innovative proposed DDS program.
The Manager of Patient Experience reports to the Director of Clinic and is responsible for leading the non-clinical patient experience and front-end revenue cycle operations for the Yeshiva University College of Dental Medicine clinics. This position oversees patient access, scheduling, treatment coordination, patient registration, insurance verification, financial counseling, treatment acceptance, patient flow, and administrative operations to ensure exceptional service and efficient clinic operations.
Working collaboratively with clinical faculty, specialty directors, the Dental Billing Manager, and operational leadership, the Manager of Patient Experience supervises patient-facing staff, coordinates patient care delivery, monitors operational performance, and implements continuous process improvements that support the educational mission of the College of Dental Medicine while ensuring high-quality, patient-centered care. The Manager of Patient Experience works in close partnership with the Dental Billing Manager to ensure patients receive coordinated financial guidance, insurance support, treatment estimates, and payment options that promote treatment acceptance, timely access to care, and an exceptional patient experience. Together, these roles ensure a seamless transition from patient intake through treatment completion and revenue cycle management.
Position Responsibilities:
  • Oversee patient access, scheduling, registration, referrals, and recall management.
  • Optimize provider schedules, chair utilization, and patient flow.
  • Coordinate daily patient assignments and clinic scheduling priorities.
  • Monitor scheduling metrics, including access, no-shows, cancellations, and referral completion.
  • Direct front-end revenue cycle operations, including registration, insurance verification, authorizations, financial counseling, and treatment acceptance.
  • Ensure accurate patient demographics, insurance eligibility, and financial documentation.
  • Partner with the Dental Billing Manager to coordinate front-end and back-end revenue cycle activities.
  • Monitor treatment acceptance, financial clearance, and point-of-service collections to improve patient access and revenue performance.
  • Lead patient experience initiatives that promote exceptional service and patient satisfaction.
  • Develop and maintain patient service standards and service recovery processes.
  • Resolve escalated patient concerns related to scheduling, treatment coordination, and financial matters.
  • Monitor patient feedback and implement continuous service improvements.
  • Oversee patient flow, chair utilization, treatment progression, and operational efficiency.
  • Coordinate treatment sequencing, referrals, and continuity of patient care.
  • Lead daily operational huddles with faculty, students, and staff.
  • Collaborate with clinical leadership to resolve operational issues and improve workflows.
  • Supervise, mentor, and evaluate patient-facing administrative staff.
  • Coordinate staff training on EHR systems, scheduling, customer service, and standard operating procedures.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure compliance with university policies, HIPAA, OSHA, CODA standards, and regulatory requirements.
  • Conduct audits of patient records, scheduling accuracy, and administrative workflows.
  • Monitor adherence to clinic policies and standard operating procedures.
  • Participate in quality improvement initiatives that enhance patient safety and operational excellence.
  • Monitor operational and front-end revenue cycle performance using key performance indicators.
  • Prepare reports and dashboards for the Director of Clinic to support operational decision-making.
  • Identify workflow improvements that enhance patient access, operational efficiency, and financial performance.
  • Support implementation of new technologies and operational initiatives.
  • Work closely with the Dental Billing Manager to support coordinated revenue cycle operations across clinical and administrative teams.
  • Perform additional responsibilities as assigned.

Experience & Educational Background:
  • Bachelor's degree in healthcare administration, Business Administration, Public Health, Health Services Administration, or a related field required.
  • Master's degree preferred.
  • Minimum of five (5) years of progressively responsible experience in healthcare or dental practice operations.
  • Minimum of three (3) years of supervisory or management experience leading patient-facing teams.
  • Experience in an academic dental institution, multi-specialty dental practice, hospital outpatient clinic, or large healthcare organization preferred.
  • Demonstrated experience managing front-end revenue cycle operations, patient access, scheduling, insurance verification, treatment coordination, and customer service.
  • Experience using electronic health record systems, dental practice management software, scheduling platforms, and operational reporting tools.
  • Knowledge of dental terminology, treatment planning, insurance processes, and patient financial services.

Skills & Competencies:
  • Strong leadership and supervisory skills with the ability to mentor, coach, and develop high-performing teams.
  • Comprehensive knowledge of patient experience principles, customer service excellence, and front-end revenue cycle management.
  • Knowledge of healthcare operations, patient access, scheduling workflows, insurance verification, and treatment coordination.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong organizational, analytical, critical thinking, and problem-solving abilities.
  • Ability to manage multiple priorities within a fast-paced academic clinical environment.
  • Proficiency with electronic health record systems, dental practice management software, Microsoft Office Suite, and operational reporting tools.
  • Ability to analyze operational data and implement continuous process improvements.
  • Knowledge of HIPAA, OSHA, CODA accreditation standards, and healthcare regulatory requirements.
  • Demonstrated ability to build collaborative relationships across clinical, academic, and administrative departments.
  • Commitment to professionalism, integrity, patient-centered care, operational excellence, and continuous quality improvement.

Salary Range:
$75,000 - $85,000
About Us:
Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.
As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community-students, faculty, staff, alumni, and friends-are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to providing employment opportunities to all employees and candidates without regard to race, color, age, sex, national origin, disability status, or any other characteristic protected by federal, state or local laws.
Advertised: Jul 9, 2026 Eastern Daylight Time
Applications close:
Whatsapp Facebook LinkedIn Email App

What Yeshiva University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply