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System Patient Experience Manager Jobs (NOW HIRING)

internU, Inc.

Patient Experience Representative

Malvern, PA · On-site

$17.25 - $21.75/hr

As a Patient Experience & Care Coordinator , you'll be a key point of contact for patients ... system (EPIC) * Initiate and manage service tickets through to resolution, coordinating with ...

Arete' Health PT

Patient Experience Coordinator

Stafford, VA · On-site

$17.50 - $23/hr

The Patient Experience Coordinator ensures ProFlex PT delivers an exceptional and seamless front ... time management skills · Tech-savvy and fluent in EMR systems (Prompt or similar) · Driven by ...

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How much do system patient experience manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a System Patient Experience Manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a System Patient Experience Manager typically collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What is a System Patient Experience Manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

More about System Patient Experience Manager jobs
What cities are hiring for System Patient Experience Manager jobs? Cities with the most System Patient Experience Manager job openings:
What states have the most System Patient Experience Manager jobs? States with the most job openings for System Patient Experience Manager jobs include:
What job categories do people searching System Patient Experience Manager jobs look for? The top searched job categories for System Patient Experience Manager jobs are:
System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience Coordinator

Physical Therapy of Melissa

Melissa, TX

$16 - $18/hr

Full-time

Retirement, PTO

Posted 18 hours ago

Job description

Join Our Dynamic Team at Physical Therapy of Melissa!
At Physical Therapy of Melissa, our mission is to empower and educate our community, enabling them to live healthy, active lives, free from pain and physical limitations. As a therapist-owned and operated clinic, we prioritize personalized care for our patients and our team. What sets us apart is our unique culture and family atmosphere! We're not just colleagues; we're a close-knit group that enjoys participating in community and social events together, including retreats, picnics, sporting events, holiday parties, and happy hours. As our community grows, so do the career opportunities within our clinic.
Check out our team here: https://ptofmelissa.com/meet-the-team/
We Offer You:

  • Consistent hours
  • Hourly pay at$16-18 per hourbased on experience
  • Health benefitsto support your well-being
  • Retirement perksfor your long-term financial security
  • Fixed Schedule
  • Career courses to enhance your skillset (annual budget of $2,000+)
  • Paid onboarding and training
  • Paid time off for self-care, family, friends, and travel
  • Company-sponsored team dinners and outings
  • Clear career progression options:
  • Excel as a super-star Patient Experience Coordinator
  • Grow into a managementrole as an Assistant Patient Experience Manager
  • Take the reins as a Patient Experience Manager, leading the team
  • Embrace additional responsibilities as our Chief Culture Officer or Community Manager


We Believe in Career Development!
Whether you're new to the role or hold a certification, we're committed to helping you plan your certification and courses to sharpen your skills and expand your professional toolkit. At Physical Therapy of Melissa, we believe in the endless pursuit of learning. Take advantage of our Business Mentorship Program, an ongoing opportunity to evolve into an administrative and operational superstar. And when you feel ready, you can even mentor others!
How Does It Work?

  • Engage in ongoing role-specific training sessions
  • Participate in monthly business challenges to develop your skills
  • Track your progress and metrics weekly


Contact us if you share the followingCORE VALUES:

  • Providing quality and compassionate service
  • Actively participating in community well-being
  • Embracing evidence-based practices that benefit our patients
  • Fostering a sense of family, not just a team
  • Prioritizing organization and efficiency for an optimal patient experience


What We Expect from You:

  • Commitment to your onboarding process for a quick start
  • Desire to track your metrics and identify areas for improvement
  • Willingness to learn how to deliver an exceptional patient experience over the phone
  • Ability to master software used in clinic operations, including scheduling, invoicing, and payments
  • Passion for helping others, even in a fast-paced environment


Preferred, but NOT Required:

  • Previous experience in retail
  • Experience as a waiter/waitress/host/hostess
  • Inbound or outbound phone experience
  • Familiarity with physical therapy
  • Proficiency in computer use and general office equipment
  • Ability to learn new software and perform data entry
  • Familiarity with general office procedures


Join our team at Physical Therapy of Melissa and embark on an exciting career journey. We value your professional growth and are dedicated to providing a supportive and enriching environment. Apply today and become part of our exceptional team!

Apply