ZipRecruiter

Log In

1

System Patient Experience Manager Jobs (NOW HIRING)

MyMichigan Health

Patient Experience Specialist

Midland, MI · On-site

$15.50 - $19.75/hr

Summary Supports Patient Experience efforts at MyMichigan Health through managing data tools ... Supports system-wide Patient Experience efforts through producing or coordinating reports that are ...

Mayo Clinic

Patient Experience Ambassador

Rochester, MN · On-site

... system. The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic ... May oversee the management of various institutional projects and resources. Proactively interfaces ...

New

First Fertility

Patient Experience Coordinator

Plano, TX · On-site

$16.25 - $21.50/hr

Manage incoming calls and route them accurately to the right teams, prioritizing by urgency * Guide ... Proficiency with EHR systems or a demonstrated ability to learn software quickly * Familiarity with ...

next page

Showing results 1-20

All JobsSystem Patient Experience Manager Jobs

System Patient Experience Manager information

See salary details

$15

$39

$69

How much do system patient experience manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a System Patient Experience Manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a System Patient Experience Manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a System Patient Experience Manager typically collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
More about System Patient Experience Manager jobs
What cities are hiring for System Patient Experience Manager jobs? Cities with the most System Patient Experience Manager job openings:
What states have the most System Patient Experience Manager jobs? States with the most job openings for System Patient Experience Manager jobs include:
What job categories do people searching System Patient Experience Manager jobs look for? The top searched job categories for System Patient Experience Manager jobs are:
System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
RCS Manager- System Patient Access

RCS Manager- System Patient Access

Indiana University Health

Frankfort, IN

Full-time

Posted 14 days ago

Indiana University Health rating

7.2

Company rating: 7.2 out of 10

Based on 457 frontline employees who took The Breakroom Quiz

328th of 876 rated healthcare providers

Job description

RCS Manager- System Patient Access

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our West Patient Access leadership team in the role of RCS Manager.

This is a fully onsite role Monday-Friday day shift at Frankfort Hospital, as well as supporting two nearby clinic spaces. Availability to round to evenings and weekends will be required, as it is supporting a 24/7 function. Previous leadership experience is preferred.

Key Relationships

Reports to: RCS Director

Direct Reports: 15

Key Relationships: Radiology, Lab, Surgery

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
 Requires strong knowledge of business and reimbursement management with an undergraduate degree preferred.
At least three years of experience with hospital or physician billing strongly preferred.
 Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
 Requires the ability to plan and manage the utilization of resources.
 Requires a high level of interpersonal, problem-solving and analytical skills.
 Requires effective written and verbal communication skills in both individual and group settings.
 Requires the ability to organize and manage work to achieve performance expectations.
 Requires the ability to promote teamwork and develop team members.
 Requires ability to manage within the confines of a budget.
 Requires a passionate commitment to continuous performance improvement.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

What Indiana University Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply