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System Patient Experience Manager Jobs (NOW HIRING)

Midland Health

Patient Experience Coordinator

Midland, TX · On-site

$17.25 - $22.50/hr

... Reporting System, EHR, Patient Experience software tools, Microsoft Office tools) • Exhibits established organizational Culture • Communicates effectively with every colleague and guest • ...

Arete' Health PT

Patient Experience Coordinator

Wilmington, NC · On-site

$15.75 - $20.75/hr

The Patient Experience Coordinator ensures Brunswick PT delivers an exceptional and seamless front ... time management skills · Tech-savvy and fluent in EMR systems (Prompt or similar) · Driven by ...

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How much do system patient experience manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a System Patient Experience Manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a System Patient Experience Manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a System Patient Experience Manager typically collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
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System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
Director, Patient Experience

Director, Patient Experience

Iredell Memorial Hospital Incorporated

Statesville, NC • On-site

Full-time

Posted 19 days ago

Job description

Description:

This position serves as the architect of an Iredell Memorial patient experience that supports and creates a masterfully orchestrated, personally meaningful, highly customized, patient- and family directed experience in a healing environment.

Serve as a catalyst for a Patient and Family Centered culture at Iredell Memorial while supporting the organization’s values (Care for Patients, Care for Each Other and Care for the Community). Utilizes healthcare industry evidence-based practices and world-class service benchmarks to achieve improved patient and family perception of care with at least 90% of areas tracking towards goal. Harvests best practices while supporting Iredell Memorial leaders and shares the practices with other organizations across Iredell Memorial.

Must be able to analyze and interpret patient feedback data, create patient perception of care report using the patient feedback data and serve as the architect for developing and implementing evidenced-based strategies which drive results aligned with strategic goals.


Job Specific Standards

  • Build relationships and communicate in an effective manner across a wide continuum of healthcare professionals (nursing, physician, middle manager, executive level and front- line staff.
  • Accountable for successful patient perception of care results and strong relationships with operational leaders.
  • Facilitates execution of the following initiatives: creating a top decile patient experience and building accountability systems. Along with Organizational development and Staff Education, operationalizes service behaviors,
  • Equips senior leadership with the information, tools and evidence-based practices to build a sustainable culture that focuses on patient and family centered care.
  • Ensure operational implementation and understands evidenced based practice by setting clear expectations for success.
  • Leads, facilitates and navigates project plans by collaborating with operational leaders and teams as they initiate improvement efforts around the patient experience.
  • Builds strong relationships with operational leaders through professional and high quality communication and support.
  • The ability to Leads cross-functional teams and influences peers and staff who do not formally report to the position. Effectively drive change across the continuum of care
  • Contributes to the Iredell Memorial Experience by providing intellectual capital and building best practices
  • Identifies opportunities to improve the patient experience and bring innovative, evidence-based practices from other healthcare organizations and/or industries
  • Challenges the status quo and traditional approaches in a collaborative, effective manner – balancing working relationships with a commitment to a “patient and family-first” philosophy.
  • Supports the connection between Employee Engagement and the Patient Experience
  • Maintains efficient and effective communication between the Office of Patient Experience, Patient Advocate, Pastoral Care and Human Resources
  • Collaborates with Education to design and implement training related to the patient experience. Develops professional presentations – conduct training sessions for operational leaders and staff
  • Oversees volunteer program including recruitment, retention and onboarding of volunteers. Works with volunteer leadership to manage fundraising and donations.
  • Manages the system Patient Family Advisory Council.
  • Facilitate effective listening and learning methodologies through such approaches as Patient Advisory Boards. Serve as the liaison between the Patient Advisors, Physicians and Senior Leadership.
  • Proficient with a high skill level in MicroSoft Office programs (Excel, Word, PowerPoint).


Reports To

Accountable to the Vice President of Medical Affairs

Requirements:

Bachelor’s degree (Master Preferred)

Minimum of 5-7 years healthcare, hospitality or customer service background preferably with operational leadership and supervisory experience. Consulting experience (either internal or as an independent consult) is preferred

Strong written and oral communication skills with ability to facilitate to groups.

Ability to analyze work processes for possible performance improvements.

Ability to structure a patient experience approach strategically for a campus or health system.

Ability to work independently with workload to provide reliable follow-through and meet timelines/deadlines

Ability to build strong relationships at all levels in an organization. Excellent customer services skills.

Ability to develop a full understanding of best practices and tools and communicate them effectively to drive results.

Moderate to advanced skills in Microsoft Office, Excel and Powerpoint. Excellent organizational skills

Passionate about Customer Relations and Patient/Family Centered Care.

Ability to analyze and perform statistical functions.

One-year experience preferred in leading cross-functional teams, or training in process improvement tools..