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System Patient Experience Manager Jobs (NOW HIRING)

Duo Health

Patient Experience Specialist

San Juan, PR · On-site

$17.75 - $22.50/hr

The Patient Experience Specialist plays a critical role in engaging patients and supporting care ... Utilize multiple systems (e.g., phone systems, EMR, tracking tools) effectively to manage workflows ...

Roseman

Patient Experience Specialist

Las Vegas, NV · On-site

$19.50/hr

... systems and Microsoft Office Bilingual Spanish-speaking candidates are preferred Why Roseman ... experience for every patient, every visit, every day. Rate of Pay: $19.50 per hour Roseman ...

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How much do system patient experience manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for system patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.
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System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.

Patient Experience

KPC GLOBAL MEDICAL CENTERS INC.

Santa Ana, CA • On-site

$21 - $30.84/hr

Full-time

Re-posted 19 days ago

Job description


SUMMARY

The Patient Experience Advocate works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The role is responsible for assisting patients in navigating the complexities of the healthcare system and to facilitate the implementation and monitoring of processes and standards related to the improvement of the patient’s experience. This includes performing tasks that support the organization, coordination, and implementation of the hospital’s service excellence and recovery programs including, but not limited to monitoring and reporting of patient complaints and grievances, implementation of improvement projects specific to patient advocacy and experience, and providing ongoing management of relationships between internal and external customers.

The Patient Experience Advocate works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. The role is expected to act as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience. In addition, this individual is a subject matter expert for the purpose of educating and coaching leaders, physicians, and team members on topics such as CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as quantitative and qualitative survey data and deployment of network strategies.

REQUIREMENTS

  1. Associate Degree in a healthcare related field such as Health Administration, Bachelor's degree or Board Certified Patient Advocate (BCPA) credential preferred
  2. Two or more years of experience in a healthcare related environment
  3. Knowledge in medical terminology, patients' rights, service recovery & excellence, and customer service
  4. Excellent project & time management, written and verbal customer service skills, and a strong attention to detail required
  5. Proficiency in Microsoft Office Programs and with handling multi-line telecommunications systems and electronic documentation software required; Experience with database and visual processor programs preferred
  6. Demonstrated ability to communicate with a diverse consumer population and all levels of a complex organization; Fluency in languages other than English desired
  7. Demonstrated ability to offer emotional support and sympathy along with a passion for the well-being of patients
  8. Organizational, decision-making, and problem-solving abilities with the ability to work independently or on a team
  9. Capability to maintain and respect confidentiality and HIPAA guidelines
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About KPC Health

Sourced by ZipRecruiter

KPC Health has an integrated approach to serving the people of Riverside, San Bernardino and Orange County. Our acute care medical centers provide high quality, comprehensive and affordable healthcare for the entire family. For us, healthcare is not just about caring for our patients, but also about investing in the people throughout our communities. We are one team with one mission and that mission is for all our patients, and their families to Enjoy Life in Great Health.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Santa Ana, CA, US

Year founded

2004

Social media

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