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System Patient Experience Manager Jobs in Alabama

SEES Group

Patient Experience Specialist I

Tuscaloosa, AL · On-site

$16.75 - $21.25/hr

Responsibilities include welcoming clients, managing calls, and efficiently handling patient check ... Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls ...

AVP SEES Group

Patient Experience Specialist I

Tuscaloosa, AL · On-site

$16.75 - $21.25/hr

Responsibilities include welcoming clients, managing calls, and efficiently handling patient check ... What You'll Do • Answer incoming calls on a multi-line phone system, respond to inquiries, and ...

New

EoS Fitness

Member Experience Manager

Almond, AL · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and ... Ability to access and operate the Company computer system including preparing documents, entering ...

Socket.dev

Branch Experience Manager - Madison

Madison, AL · On-site

$65 - $90/hr

Description The Branch Experience Manager at the Madison branch will guide, oversee, train, and ... Ensure all staff has a thorough knowledge of Avadian's client relationship management system (CRM) ...

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All JobsSystem Patient Experience JobsSystem Patient Experience Manager JobsSystem Patient Experience Manager Jobs in Alabama

System Patient Experience Manager information

See Alabama salary details

$14

$36

$63

How much do system patient experience manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for system patient experience manager in Alabama is $36.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $46.63 per hour, depending on experience, location, and employer.

What is a system patient experience manager?

A System Patient Experience Manager is a healthcare professional responsible for overseeing and improving the overall patient experience across multiple facilities or departments within a healthcare system. They develop strategies, implement best practices, and coordinate initiatives to ensure that patients receive high-quality, compassionate care. Their work often involves collaborating with clinical and non-clinical staff, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes.

How does a system patient experience manager collaborate with clinical and administrative teams to improve patient satisfaction?

A System Patient Experience Manager works closely with both clinical staff (such as nurses and physicians) and administrative teams to identify areas where patient interactions can be enhanced. This often involves facilitating training sessions, analyzing patient feedback data, and leading multidisciplinary meetings to address service gaps. By building strong relationships across departments, the manager ensures that best practices are implemented consistently, and that patient-centered initiatives align with organizational goals. Effective collaboration is essential for driving system-wide improvements in patient satisfaction and care quality.

What are the key skills and qualifications needed to thrive as a system patient experience manager, and why are they important?

To thrive as a System Patient Experience Manager, you need expertise in healthcare administration, patient relations, and data analysis, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient feedback platforms, quality improvement tools, and accreditation systems such as Press Ganey or HCAHPS is essential. Strong leadership, problem-solving, and communication skills distinguish top performers in this role. These competencies are crucial for driving improvements in patient satisfaction, coordinating cross-departmental initiatives, and ensuring a consistently positive patient experience across the organization.

What is the difference between System Patient Experience Manager vs Patient Experience Coordinator?

AspectSystem Patient Experience ManagerPatient Experience Coordinator
CredentialsBachelor's degree in healthcare, healthcare management, or related field; certifications in patient experience preferredAssociate's or Bachelor's degree; certifications in patient relations or customer service beneficial
Work EnvironmentHealthcare facilities, hospitals, clinics, focusing on system-wide patient experience strategiesHospital departments or clinics, directly interacting with patients to improve service quality
Employer & Industry UsageHospitals, healthcare systems, clinics implementing patient experience programsHealthcare providers, outpatient clinics, hospitals focusing on patient satisfaction

The System Patient Experience Manager oversees the overall patient experience strategies across healthcare systems, focusing on policy development and system-wide improvements. In contrast, the Patient Experience Coordinator works directly with patients to address concerns and improve individual service experiences. Both roles are essential but differ in scope and responsibilities within healthcare settings.

What are popular job titles related to System Patient Experience Manager jobs in Alabama?

For System Patient Experience Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching System Patient Experience Manager jobs in Alabama look for?

The top searched job categories for System Patient Experience Manager jobs in Alabama are:

What cities in Alabama are hiring for System Patient Experience Manager jobs?

Cities in Alabama with the most System Patient Experience Manager job openings:

System Patient Experience Manager jobs near you
Infographic showing various System Patient Experience Manager job openings in Alabama as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $75,200 per year, or $36.2 per hour.

Patient Experience Manager (2695)

US Heart & Vascular

Birmingham, AL

Full-time

Re-posted 28 days ago

Job description

US Heart and Vascular is needing a Patient Experience Manager to join our team at Birmingham Heart Clinic in Birmingham AL.

Responsibilities & Duties

• Establishes and implements training programs for all central support staff
• Provides general leadership over, and ensures completion of, all daily Support Center operations and functions and monitors same or next day openings to assist in filling and best utilizing all provider schedules
• Works closely with leadership team and physicians to address any reported patient issues by conducting research and providing follow up/resolution
• Compiles Support Center related metrics and accordingly makes appropriate workflow adjustments.
• Manages the Quality Payment Program – Merit-based Incentive Payment System (MIPS)
• Identifies trends in volume and call flow to drive efficiency and assigns/ schedules staffing to accommodate peak volume days/times
• Collects, measures, and analyzes patient, staff and provider sentiment data and feedback to identify areas for improvement.
• Ensures compliance with applicable funding and governmental agencies’ requirements, generally accepted accounting principles, and USHV policies and procedures.
• Performs other duties as assigned.


Requirements:

• Bachelor’s degree in healthcare administration, business administration or a related field
• Minimum 5 years of progressive healthcare leadership experience required
• Demonstrated success to drive patient experience
• Familiarity with EMR and/or Electronic Practice Management systems and technologies required

Knowledge, Skills and Abilities Required:

• Ability to lead and manage a team, establish clear expectations, and meet deadlines while acting as a patient and employee advocate.
• Excellent leadership, organizational, and motivational skills necessary.
• Strong critical thinking and problem-solving skills are a must.
• Ability to read, interpret and analyze reports.
• Knowledge of the principles, concepts, and theories relevant to the assigned functional area.
• Skill in completing assignments accurately and with attention to detail.
• Working knowledge of Office 365 programs such as Excel, Outlook, Word, PowerPoint, etc.

Why Choose Us?

  • Comprehensive benefits package
  • Monday-Friday schedule
  • CME allowance

About Birmingham AL: Birmingham blends history, culture, and a growing job market. The city offers a mix of urban energy and Southern charm. Residents enjoy outdoor spaces, great food, and an affordable cost of living. It’s a welcoming place with something for everyone.

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