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Remote Patient Service Coordinator One of our clients, a leading provider of home health solutions ... Experience in high-volume customer service, outreach, or sales. * Healthcare experience preferred ...

Essential, Rewarding, Impactful As a member of our Early Out Department, the Remote Patient Account ... High School Diploma or GED required. * 1+ years of call center experience * 1+ years of experience ...

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REMOTE Patient Services Representatives 100% Remote Patient Services Representative jobs at ... Electronic medical record system (EMR/EHR) experience. * Candidates must have exceptional ...

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How much do remote patient experience jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote patient experience in the United States is $23.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Remote Patient Experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What is a Remote Patient Experience job?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Patient Experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

More about Remote Patient Experience jobs
What cities are hiring for Remote Patient Experience jobs? Cities with the most Remote Patient Experience job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Remote Patient Experience jobs? States with the most job openings for Remote Patient Experience jobs include:
Supervisor, Remote Patient Attendant, Full Time

Supervisor, Remote Patient Attendant, Full Time

The University of Miami

Miami, FL • On-site, Remote

Full-time

Medical, Dental

Re-posted 4 days ago


University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

228th of 555 rated colleges and universities


Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Supervisor, Remote Patient Attendant provides leadership and supervision to all Remote Patient Attendants. Promotes a level of professionalism, leads by example, and encourages a caring, helpful, and responsive attitude toward patient observation and monitoring of assigned high-risk patients. Coordinates and supervises remote video monitoring functions and supports the department as required. The Supervisor, Remote Patient Attendant is responsible for the coordination of remote video monitoring services on his/her shifts; promotes cooperation and assures proper communication flow between Remote Patient Attendants and clinical areas. The incumbent in this role leads and promotes a secure environment for patients and teammates and performs all related job responsibilities in a safe manner.
CORE JOB FUNCTIONS
  • Oversees daily department operations to achieve quality results, productivity, and patient satisfaction goals/objectives.
  • Supervises, orients, trains, evaluates, and monitors on-the-job performance.
  • Audits and maintains department metrics for unit and organizational goals.
  • Promotes quality improvement and systems-thinking by openly supporting and consistently communicating the mission of the department and organization. Collaborates with management team on the development, implementation and evaluation of policies and procedures designed to improve quality of care and operational efficiency.
  • Promotes culture of safety and responsiveness.
  • Assists in developing specific departmental goals, standards, and objectives that directly support the strategic plan and vision of the organization.
  • Ensures compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
  • Staffs, trains, and supervises staff- including participation in annual performance evaluations.
  • Monitors equipment utilization and oversees proper working order of equipment. Ensures adequate supplies.
  • Interacts and effectively communicates with nursing staff and make visits to units as needed.
  • Assumes responsibility for staffing and scheduling with appropriate utilization of personnel.
  • Assists Director of Nursing with standardization of remote video monitoring processes across inpatient units.
  • Onboards and orients new staff to the role, ensuring role responsibilities, training, and competencies.
  • Conducts rounds on each staff member throughout the shift to discuss potential/actual issues.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license
Certification and Licensing:
Valid State of Florida LPN license required
Refer to department description for applicable certification requirements
Experience:
Minimum 7 years of relevant experience required
Knowledge, Skills and Abilities:
  • Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
  • Training & Development: Providing employee training and motivation to enhance skills.
  • Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
  • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
  • Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925