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SightMD

Remote Patient Contact Center Specialist

$19/hr

Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut ... Prior customer service experience is preferred, especially in a medical or healthcare call center ...

SightMD

Remote Patient Contact Center Specialist

$19/hr

Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut ... Prior customer service experience is preferred, especially in a medical or healthcare call center ...

SightMD

Remote Patient Contact Center Specialist

$19/hr

Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut ... Prior customer service experience is preferred, especially in a medical or healthcare call center ...

SightMD

Remote Patient Contact Center Specialist

$19/hr

Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut ... Prior customer service experience is preferred, especially in a medical or healthcare call center ...

SightMD

Remote Patient Contact Center Specialist

$19/hr

Remote Patient Contact Center Specialist Must live in New York, New Jersey, Connecticut ... Prior customer service experience is preferred, especially in a medical or healthcare call center ...

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How much do remote patient experience jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote patient experience in the United States is $23.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.76 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a Remote Patient Experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What is a Remote Patient Experience job?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Patient Experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

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Remote Patient Experience jobs near you
Infographic showing various Remote Patient Experience job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,235 per year, or $23.7 per hour.
Patient Community Navigator, Remote Patient Monitoring Program - Native Hawaiian Health (Temporary,

Patient Community Navigator, Remote Patient Monitoring Program - Native Hawaiian Health (Temporary,

Diagnostic Laboratory Services, Inc.

Aiea, HI • On-site, Remote

$19.50 - $26.50/hr

Full-time

Posted yesterday

Job description

About Us
This temporary position will be supporting The Queen's Health Systems' Remote Patient Monitoring Program (RPM), which launched March 2025. The RPM program is in partnership between The Queen's Health Systems' Native Hawaiian Health Department and Health Recovery Solutions (HRS). This program's renewal is dependent on grant funding.
More information can be found here: https://www.healthrecoverysolutions.com/blog/the-queens-health-systems-partners-with-health-recovery-solutions-hrs-to-launch-remote-patient-monitoring-program
This is a community-based position with a hybrid work schedule.
Vision Statement
To innovate the care experience by implementing workflows, EHR tools and RPM devices that will help engage Native Hawaiians and all the people of Hawaii in their own healthcare and wellbeing and help them to build lifetime partners in health with the care teams that support them.
Purpose Statement
The initial focus of the Remote Patient Monitoring program will be on the Native Hawaiian population with goals of: Closing the life expectancy gap by half through better management of chronic diseases to slow the progression of Diabetes, Hypertension, CHF, COPD, and Obesity. This solution will be compatible with multiple devices and fully integrate into the Epic EMR from both the patient and provider perspective. We will then expand the RPM solution to the entire patient population across the Queen's Health System, including ICF, SNF, and Hospital at Home models. This will allow us to reduce readmissions and improve clinical outcomes. RPM will increase clinical impact by improving Epic integration and ease of use for patients. We will support patients in real-time and meet our kina'ole goal to treat the right patient, at the right time, in the right location, in the right way.
Responsibilities
I. JOB SUMMARY/RESPONSIBILITIES:
• Supports community health by establishing and maintaining trusting relationships with patients, families, and providers to promote health, recovery, resiliency, and wellness.
• Performs activities off-site, in the community, and makes patient home visits as required.
• Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and the Queen's University Medical Group (QUMG).
II. TYPICAL PHYSICAL DEMANDS:
• Essential: stooping/bending, finger dexterity, seeing, hearing, speaking, lifting usual weight of 10 pounds up to 25 pounds.
• Frequent: standing, walking, reaching at and below shoulder level.
• Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 1 pounds up to 2.5 pounds of force, carrying usual weight of 5 pounds, reaching above shoulder level.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• Work involves extensive off-site activities, including home and community-based visits with patients.
• Must have reliable transportation in order to make visits to sites where patients reside.
• May be exposed to negative responses from patient or family.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High School diploma or equivalent.
• Valid U.S. driver's license required in accordance with Hawaii state law rules and regulations.
• Driver's abstract or evidence of good driving record.
• Medical Assistant, Community Health Worker or Patient Navigation certification preferred.
• Current BLS certification.
B. EXPERIENCE:
• Two (2) years of relevant healthcare/social services experience; or one (1) year of healthcare/social services experience with a Community Health Worker certificate.
• Previous experience working with individuals with behavioral health and/or substance use issues preferred.
• Prior experience working with Native Hawaiian and other underserved populations preferred.
Equal Employment Opportunity
Equal Opportunity Employer / Disability / Vet

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