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Remote Director Patient Experience Jobs (NOW HIRING)

Essentia Health

Patient Experience Partner

Duluth, MN · On-site +1

$57K - $86K/yr

Direct patient experience or service excellence experience * Experience with survey platforms or ... FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America ...

New

Essentia Health

Patient Experience Partner

Detroit Lakes, MN · On-site +1

$57K - $86K/yr

Direct patient experience or service excellence experience * Experience with survey platforms or ... FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America ...

New

Essentia Health

Patient Experience Partner

Fargo, ND · On-site +1

$57K - $86K/yr

Direct patient experience or service excellence experience * Experience with survey platforms or ... FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America ...

New

Essentia Health

Patient Experience Partner

Brainerd, MN · On-site +1

$57K - $86K/yr

Direct patient experience or service excellence experience * Experience with survey platforms or ... FTE: 1 Possible Remote/Hybrid Option: Hybrid Shift Rotation: Day Rotation (United States of America ...

New

Servier

Dir, Patient Advocacy (Heme)

OR · On-site +1

Reporting to the Senior Director of Patient Affairs, you will serve as a strategic connector ... Experience leading and managing direct reports preferred Travel and Location * Remote position

Insulet Corporation

Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies. Field Reimbursement Team Leadership * Direct and support the Field ...

New

Insulet Corporation

Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies. Field Reimbursement Team Leadership * Direct and support the Field ...

Insulet Corporation

Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies. Field Reimbursement Team Leadership * Direct and support the Field ...

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Remote Director Patient Experience information

See salary details

$33.5K

$121.3K

$174K

How much do remote director patient experience jobs pay per year?

As of Jul 31, 2026, the average yearly pay for remote director patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

How does a Remote Director of Patient Experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What does a Remote Director of Patient Experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a Remote Director Patient Experience, and why are they important?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.
More about Remote Director Patient Experience jobs
What cities are hiring for Remote Director Patient Experience jobs? Cities with the most Remote Director Patient Experience job openings:
What states have the most Remote Director Patient Experience jobs? States with the most job openings for Remote Director Patient Experience jobs include:
What job categories do people searching Remote Director Patient Experience jobs look for? The top searched job categories for Remote Director Patient Experience jobs are:
Remote Director Patient Experience jobs near you
Infographic showing various Remote Director Patient Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director, Patient Experience Data & Analytics

Emerus

Remote

Full-time

Posted 27 days ago

Emerus rating

5.7

Company rating: 5.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The Director, PX Data & Analytics is an analytical and technical expert responsible for transforming patient experience (PX) data into actionable insights that drive performance across markets and hospitals. This role oversees the full lifecycle of data-including collection, administration, validation, advanced analysis, and reporting-while ensuring the integrity, scalability, and reliability of data systems. The Director enables data-driven decision-making through analytics at scale and ensures full compliance with CMS HCAHPS regulatory requirements and reporting.
This leader manages the enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines, while ensuring precision in timely regulatory submissions, audit readiness, and cross-system reporting. In close partnership with IT, Clinical Informatics, ETL teams, Revenue Cycle, and survey vendor, the Director leads survey data integration, safeguards data integrity, and drives survey impact root-cause analyses. The role also designs and maintains technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights that enhance experience of care outcomes.
Essential Job Functions
Data
  • Direct regulatory patient experience data and survey operations, including vendor coordination, survey governance, data validation, CMS HCAHPS readiness, and compliance with CMS survey reporting requirements.
  • Lead production and validation of daily, weekly, monthly, and quarterly survey data submissions for performance and CMS HCAHPS reporting, ensuring consistent and successful delivery of data.
  • Design and implement technical tracking systems for submission status, error logs, deadlines, and CMS feedback to ensure timely, compliant survey data transmissions. Partner with the survey vendor to streamline and automate workflows, improving efficiency and reducing CMS HCAHPS program risk.
  • Partner with IT, Data Engineering, Clinical Informatics, and ETL teams to standardize technical survey data architecture, workflows, and data feeds, ensuring strong configuration management, error remediation, and enterprise data integrity. Serve as an SME on coding changes, EHR and registration workflows, and systems impacting survey data.
  • Manage CMS-required and vendor-required audits, including validation of missing discharge dates, delayed submissions, reporting failures, eligibility discrepancies, and compliance correction. Ensure alignment with CMS HCAHPS and vendor specifications and requirements. Partner with corporate departments to remediate for successful and accurate reporting.
  • Support configuration and implementation of new survey programs for new hospital openings, partnering with corporate departments such as EPMO, Marketing, etc., and coordinating with survey vendor for testing and certifying data file formats and SFTP.
  • Develop and maintain technical documentation, data dictionary, and standardized operating procedures (SOPs) covering data flows, system configurations, encounter mapping, CMS survey requirements, and system discharge data processes to ensure accurate eligibility assessment, coding validation, data submission, and issue resolution.

Analytics
  • Lead enterprise and market-level analytics, identifying performance trends, variation, emerging patient dissatisfaction patterns, and priority improvement areas; translate findings into actionable insights and strategic recommendations for executive, operational, and clinical leadership, integrating patient comments, brand/reputation data, and operational metrics.
  • Design and implement predictive analytic approaches to identify early indicators of patient dissatisfaction, service breakdown trends, and high reliability opportunities, partnering with leaders to analyze and interpret data insights.
  • Lead daily/monthly/quarterly survey data reporting supporting board of directors, executives, and markets providing leadership visibility into gap to goals, improvement opportunities and variation impacting loyalty.
  • Upload daily performance scores data to enterprise reporting platforms (i.e., PowerBI) with direct governance of data dashboards, ensuring data refresh reliability and data reporting accuracy.
  • Administer and optimize patient experience survey vendor platform to support organizational and market standardized and custom data reporting, dashboards, queries, and analyses.
  • Manage survey vendor platform governance and user access, including permissions, data security standards, account administration, and coordination with IT and vendor partners.
  • Develop standardized enterprise data reporting mechanisms to support consistent KPI measurement, transparency, and accountability across the organization.
  • Design and maintain internal automated patient experience dashboards and self-service reporting tools that improve leader accessibility, usability, and real-time visibility of performance metrics and scores.
  • Lead organizational training and adoption efforts related to patient experience analytics tools, reporting, and platforms, including education for leaders and teams on dashboard utilization, data interpretation, and other capabilities.

Other Job Functions
  • Attend staff meetings or other company sponsored or mandated meetings as required
  • Perform additional duties as assigned
  • Ability to work off-hours and on call when required

Basic Qualifications
  • Bachelor's degree in Data Analytics, Healthcare Informatics, Healthcare Data Science or related field required.
  • 8-10 years of progressive experience:
    • Healthcare data analytics and insights (SQL and data extraction from systems, file formatting, SFTP, data modeling, Press Ganey survey platform, strong understanding of EHR Data structure, DRG coding and hospital discharge data structures)
    • Data engineering, data governance, or data management
    • Patient experience analytics and survey/regulatory reporting (e.g., HCAHPS, CAHPS, Press Ganey)
    • Demonstrated experience leading enterprise analytics initiatives and cross-functional projects

Strongly Preferred Qualifications:
  • Master's degree in Healthcare Management, Data Analytics, Healthcare Informatics, Healthcare Data Science or related field.

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