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Remote Director Patient Experience Jobs (NOW HIRING)

AnewHealth

Director, Patient Experience Analytics

Job Details The Director, Patient Experience Analytics will own the measurement and insights engine ... This is a remote position. AnewHealth offers a comprehensive benefit package for full-time ...

Mineralys Therapeutics

Director, Patient Marketing

OR · Remote

... remote company. As we prepare for our first commercial launch, we are seeking an experienced ... Reporting to the Head of Consumer and Omnichannel Marketing, the Director, Patient Marketing will ...

COMPASS Pathways

Director, Patient Marketing

New York, NY · On-site +1

$220K - $270K/yr

Hybrid in our New York City office or remote in the United States. Reports to : Senior Director ... experience a plus * Strong understanding of US healthcare dynamics, payer environment, and ...

Sentara

Patient Experience Coach

Harrisonburg, VA · On-site +1

Director, Senior Leadership (President, COO, CNO) will also indirectly manage this position ... For positions that are available as remote work, Sentara Health employs associates in the following ...

Mineralys Therapeutics

Director, Patient Marketing

... remote company. As we prepare for our first commercial launch, we are seeking an experienced ... Reporting to the Head of Consumer and Omnichannel Marketing, the Director, Patient Marketing will ...

Neurelis, Inc

Director, Patient Marketing

San Diego, CA · On-site +1

$205K - $228K/yr

Experience owning patient-facing marketing strategy and execution for pharmaceutical or biotech ... No direct reports. Physical Demands and Work Environment: The physical demands described here are ...

Lancesoft INC

Remote - Director of Behavioral Health

OR · Remote

$88K - $138K/yr

This role requires a licensed clinician with extensive leadership experience in behavioral health ... Ensure timely and clinically sound decision-making in patient transfer activities * Build and ...

HHS LLC

Regional Director of Patient Experience

Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction * Lead ... Computer experience with word processing, spreadsheets, and various software * Must be willing to ...

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Remote Director Patient Experience information

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$33.5K

$121.3K

$174K

How much do remote director patient experience jobs pay per year?

As of Jun 15, 2026, the average yearly pay for remote director patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

How does a Remote Director of Patient Experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What does a Remote Director of Patient Experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a Remote Director Patient Experience, and why are they important?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.
More about Remote Director Patient Experience jobs
What cities are hiring for Remote Director Patient Experience jobs? Cities with the most Remote Director Patient Experience job openings:
What states have the most Remote Director Patient Experience jobs? States with the most job openings for Remote Director Patient Experience jobs include:
What job categories do people searching Remote Director Patient Experience jobs look for? The top searched job categories for Remote Director Patient Experience jobs are:
Remote Director Patient Experience jobs near you
Infographic showing various Remote Director Patient Experience job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Director, Patient Experience Analytics

AnewHealth

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Director, Patient Experience Analytics will own the measurement and insights engine for the AnewHealth Care Experience (ACE) Patient Experience Center of Excellence (COE). This role is accountable for building and governing the Patient Experience KPI framework and reporting layer, integrating and validating Voice of Patient (VoP) signals across channels, and translating experience signals into quantified drivers that inform prioritization and closed-loop improvement. The Director will serve as the primary owner of experience measurement strategy, analytics execution, and ELT-ready narrative reporting, ensuring the organization can identify top friction points, track improvements, and link experience work to outcomes such as retention, conversion, speed to service, delight, and avoidable contact reduction. This role also enables AI-driven patient sentiment programs by creating the data pipelines, validation standards, and operational QA loops required to generate reliable, actionable insights.
Responsibilities
  • Own the ACE Patient Experience COE measurement strategy and KPI framework, including metric definitions, governance rules, calculation logic, and standard reporting cadences aligned to journey phases (0-90 days and 90+).
  • Build and maintain executive-ready dashboards and recurring performance readouts (weekly/monthly/quarterly), ensuring reporting is trusted, consistent, and decision-oriented.
  • Establish and maintain a unified VoP taxonomy and driver framework (themes, sub-themes, severity, journey stage, channel), including QA standards, sampling processes, and ongoing validation to ensure signal integrity.
  • Integrate and validate experience signals across sources (e.g., NPS/sentiment surveys, complaint and escalation workflows, contact drivers, digital engagement telemetry, communications performance), ensuring data consistency and a single source of truth for experience insights.
  • Quantify top friction drivers using rate + impact analyses (cohort/segment/journey-stage breakdowns), and produce clear prioritization inputs that partner teams can act on within their roadmaps.
  • Own closed-loop measurement and improvement tracking, including the operational reporting system that connects shipped changes to outcome movement and highlights what changed, what moved, and what did not.
  • Lead experience attrition and retention analytics, identifying leading indicators, validating driver contributions, segmenting cohorts, and supporting the enterprise's ability to predict and prevent churn.
  • Support AI-driven patient sentiment initiatives by preparing labeled datasets, auditing model outputs, defining confidence thresholds, measuring classification accuracy, and operationalizing sentiment into actionable themes and driver reduction plans.
  • Partner with IT, Product, Operations, Patient Experience, and Growth leaders to define instrumentation and data requirements for experience-critical touchpoints (portal/SMS/email flows, service recovery events, intake milestones), ensuring telemetry exists to measure adoption, friction, and outcomes.
  • Produce ELT-ready experience narratives that connect patient experience signals to enterprise outcomes (retention, conversion, speed to service, delight, contact reduction), including clear recommendations, risks, and tradeoffs.
  • Support M&A and partnership integrations by establishing experience measurement baselines, aligning KPI definitions and VoP taxonomy across acquired/partner populations, and delivering post-integration reporting that tracks friction drivers, adoption, and retention impact through the closed-loop improvement model.
  • Drive continuous improvement of the analytics operating model, including documentation of data sources, metric lineage, refresh cycles, and stakeholder enablement on how to use experience reporting consistently.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned consistent with knowledge, skills, and abilities required for the job. Not all duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
  • Bachelor's degree in Business Analytics, Data Analytics, Statistics, Economics, Public Health, Health Informatics, Computer Science, or related field. Master's degree preferred.

Experience
  • Required: 4+ years of experience in BI/analytics, performance reporting, or insights roles with ownership of KPI frameworks, dashboards, and executive reporting.
  • Required: Demonstrated experience translating ambiguous business problems into measurable metrics, driver analyses, and decision-ready insights.
  • Required: Experience leading cross-functional analytics workstreams and partnering with Operations, Product/IT, and business leaders to define data needs and instrumentation.
  • Preferred: Healthcare experience (pharmacy, payer, provider, patient engagement, clinical operations, contact center analytics).
  • Preferred: Experience with VoC/VoP analytics, survey analytics (NPS), complaints/escalations, and closed-loop improvement measurement.
  • Preferred: Experience supporting AI/ML programs for text classification/sentiment, including QA validation, sampling, and model performance monitoring.

Skills & Abilities
  • Required: Strong analytic synthesis and communication skills with the ability to produce crisp executive narratives and recommendations.
  • Required: Demonstrated ability to define KPIs, maintain metric governance, and build dashboards that are trusted and repeatable.
  • Required: Strong data quality discipline; ability to identify inconsistencies, validate sources, and improve reliability and lineage of reporting.
  • Required: Proficiency in Excel/Google Sheets and BI tools (Tableau, Power BI, Looker). SQL strongly preferred; comfort working with large datasets and data models.
  • Required: Strong stakeholder management; ability to influence without authority and drive alignment on measurement standards.
  • Preferred: Familiarity with experimentation, funnel analytics, cohort analysis, and adoption metrics for digital touchpoints.
  • Preferred: Comfort operating in regulated environments where data handling and patient-facing signal integrity are critical.

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.
Schedule: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This may be considered a remote position based on manager discretion.
Travel: Travel may be required for key enterprise or department meetings, site visits, or conferences.
Supervisory: None initially; may provide day-to-day direction to analysts or dotted-line resources as the function scales.
This is a remote position.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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