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Remote Director Patient Experience Jobs (NOW HIRING)

Harris

$200K - $209K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$229K - $240K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Walnut Bottom, PA · Remote

$228K - $239K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Florida, NY · Remote

$239K - $251K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$229K - $240K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

California, MD · Remote

$223K - $233K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Walnut Bottom, PA · Remote

$228K - $239K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$220K - $231K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$193K - $202K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Virginia, IL · Remote

$228K - $239K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$211K - $221K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

$223K - $233K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

(Remote) Director of Product

Washington, DC · Remote

$263K - $276K/yr

Experience building or maturing a Product operating model in a scaling organization. * Strong ... Direct experience in the utilities industry. Familiarity with utility operations, regulatory ...

Harris

The ideal candidate is an experienced support leader with executive presence and demonstrated ... Our integrated platform streamlines operations, enhances patient care, and ensures compliance with ...

Menarini Group

Senior Director, Patient Advocacy

Overview Job title - Sr. Director, Patient Advocacy Reports to AVP, Global Head of Patient Advocacy ... A minimum of 10 years of experience in patient advocacy, clinical education, or related leadership ...

Harris

The ideal candidate is an experienced support leader with executive presence and demonstrated ... Our integrated platform streamlines operations, enhances patient care, and ensures compliance with ...

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Remote Director Patient Experience information

See salary details

$33.5K

$121.3K

$174K

How much do remote director patient experience jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote director patient experience in the United States is $121,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $146,000.00 per year, depending on experience, location, and employer.

What does a remote director patient experience do?

A Remote Director of Patient Experience oversees strategies and initiatives to enhance patient satisfaction and care quality, often working from a remote location. They analyze patient feedback, develop training programs for staff, and implement policies to improve the overall patient journey. This role collaborates with various departments to ensure healthcare services are patient-centered, compliant with regulations, and aligned with organizational goals. They also monitor key performance indicators and lead efforts to resolve patient concerns or complaints.

What are the key skills and qualifications needed to thrive as a remote director patient experience?

To excel as a Remote Director Patient Experience, you need expertise in healthcare administration, patient satisfaction strategies, and a background in nursing or health management, often supported by a relevant bachelor's or master's degree. Familiarity with patient feedback platforms, CRM systems, and quality improvement methodologies like Lean or Six Sigma is highly valued. Outstanding leadership, emotional intelligence, and the ability to communicate effectively across virtual teams are essential soft skills. These competencies are crucial to drive patient-centered initiatives, ensure high-quality experiences, and lead organizational change in a remote healthcare environment.

How does a remote director patient experience effectively lead and collaborate with multidisciplinary teams across different locations?

As a Remote Director of Patient Experience, you will regularly coordinate with diverse teams such as clinical staff, administrative personnel, and IT specialists, often spread across multiple sites. Effective communication is key, using virtual meeting platforms, collaborative tools, and regular check-ins to maintain alignment on patient experience initiatives. You'll set clear goals, monitor progress through data analytics, and foster a culture of empathy and excellence remotely. Building strong relationships and providing guidance despite the distance is both a challenge and a rewarding aspect of this role.

What is the difference between Remote Director Patient Experience vs Remote Patient Experience Manager?

AspectRemote Director Patient ExperienceRemote Patient Experience Manager
CredentialsBachelor's degree, healthcare or patient experience certificationsBachelor's degree, healthcare or patient experience certifications
Work EnvironmentStrategic leadership, overseeing patient experience initiativesOperational management, implementing patient experience programs
Employer & Industry UsageHospitals, healthcare systems, healthcare organizationsHospitals, clinics, healthcare providers
Search & Comparison IntentHigh-level leadership roles in patient experienceOperational roles focused on patient experience management

The Remote Director Patient Experience typically holds a strategic leadership role, overseeing overall patient experience initiatives, while the Remote Patient Experience Manager focuses on implementing and managing specific programs. Both roles require healthcare knowledge and certifications, but the director role involves higher-level decision-making and strategy development.

More about Remote Director Patient Experience jobs

What cities are hiring for Remote Director Patient Experience jobs?

Cities with the most Remote Director Patient Experience job openings:

What states have the most Remote Director Patient Experience jobs?

States with the most job openings for Remote Director Patient Experience jobs include:

What job categories do people searching Remote Director Patient Experience jobs look for?

The top searched job categories for Remote Director Patient Experience jobs are:

Remote Director Patient Experience jobs near you
Infographic showing various Remote Director Patient Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $121,253 per year, or $58.3 per hour.

Senior Director, Product Management & Patient Experience

PM Pediatric Care

Remote

$238K - $249K/yr

Full-time

Re-posted 25 days ago

PM Pediatric Care rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
**This is a remote role**
PM Pediatric Care is building the region's most accessible and responsive urgent care and mental health platform. As we scale across referral channels - hospital systems, urgent care, telehealth, provider networks, and direct-to-consumer access - we need a senior leader who can design what tomorrow looks like and execute it with precision today.
The Sr. Director of Product Management and Patient Experience is the architect of our end-to-end customer journey. This person partners across Technology, Marketing, Clinical Operations, and Business Development to create seamless, scalable solutions that connect every touchpoint - from a hospital discharge planner making a referral to a family scheduling their first virtual visit, from a B2B health system partnership to a parent finding us through a Google search.
This role demands equal parts strategic vision and exceptional execution. The ideal candidate can map a patient's or partner's complete experience, identify where the system breaks down, design the solution, and leverage modern tech stacks - including HubSpot, eClinicalWorks, and integrated telehealth platforms - to bring that solution to life. They think at the 30,000-foot level and operate at ground level simultaneously.
Description
Key Responsibilities
1. End-to-End Customer Journey Architecture (Core Mandate)
Design a system to automatically track every inbound referral from every channel/source in partnership to maximize conversion and drive revenue
  • Apply a protocol of outreach to validate each lead, match them with a provider, and schedule an intake appt, and track if they show up to intake and become follow on patients

  • Design and continuously optimize the complete customer journey across every channel from business perspective. This means engineering seamless experiences for families, referring providers, hospital partners, and health system stakeholders from first touch through ongoing care engagement.

  • Map and redesign the end-to-end journey for every channel type based on patient journey: hospital discharge referral, urgent care handoff, health system B2B partnership, telehealth onboarding, D2C digital acquisition, and provider-to-provider referral - documenting every touchpoint, handoff, friction point, and owner.

  • Own HubSpot business design across various business units and partner with various stakeholders for implementation

  • Partner with Technology and marketing to architect the platform layer - configuring HubSpot CRM workflows, eClinicalWorks (eCW) intake and referral pipelines, and patient-facing digital tools - that make the designed journey operational and measurable.

  • Build and maintain integration frameworks connecting PM Pediatrics' urgent care, telehealth, and outpatient channels into a cohesive care continuum - so patients move across care settings without falling through the gaps.

  • Define and enforce experience design standards and principles that govern how every new product, workflow, or partner channel should feel for the patient, family, and referring partner - regardless of their entry point.

  • Partner with Marketing to ensure D2C digital touchpoints - website, paid acquisition, SEO/SEM, social, email nurture, and patient portal - reflect the same journey standards as B2B and referral channels.

2. B2B & B2C Channel Strategy and Design
Own the business strategy and experience design for all inbound and outbound channels - both the referral-driven B2B model and the direct-to-consumer D2C model - ensuring each channel is purpose-built, measurable, and integrated.
  • Design the referral management framework for hospital partners: the intake workflow, the onboarding experience for hospital-based discharge planners and ED case managers, the HubSpot-powered communication loop, and the closed-loop feedback system that keeps partners engaged.

  • Develop the engagement strategy based on business priorities: how PM Pediatric Care reaches families directly through digital channels, what the website experience looks and feels like from first visit to booked appointment, and how HubSpot automation nurtures unconverted leads.

  • Create the B2C engagement model for families after first contact: appointment reminders, portal activation, telehealth preparation, no-show recovery workflows, and long-term engagement through eCW patient communication tools.

3. Business Strategy, Design & Integration
This leader does not just design experiences - they partner with marketing, technology to execute the programs. Serve as the business owner of the commercial tech stack, driving configuration, integration, and adoption across HubSpot, eClinicalWorks, and connected tools.
  • Own the HubSpot CRM ecosystem: design and maintain the full pipeline architecture for all referral sources (hospital, urgent care, provider, D2C)

  • Partner with Clinical Operations and IT to create business requirement for eClinicalWorks (eCW) workflows that support seamless patient intake, referral tracking, appointment scheduling, and post-visit communication across all care settings.

  • Lead the integration strategy connecting HubSpot and eCW to telehealth platforms, insurance eligibility tools, and partner-facing referral portals - eliminating manual handoffs and data silos.

  • Evaluate and recommend additional technology investments - AI-powered scheduling tools, patient engagement platforms, referral management software - with clear ROI frameworks and implementation roadmaps.

  • Build and maintain a data integration architecture that gives leadership a single source of truth on patient volume, channel performance, referral conversion, and experience quality metrics across all platforms.

4. Referral Management & Hospital Partner Channel
Lead the strategic design and operational blueprint for PM Pediatrics' hospital and health system partnership model, a top-priority growth driver requiring both relationship fluency and systems-level integration thinking.
  • Design and own the referral management workflow end-to-end: how a referral is received (fax, EMR, HubSpot form, phone), processed, acknowledged to the referring provider, tracked through intake, and reported back to the hospital partner.

  • Build the hospital partnership onboarding playbook: from initial conversation and contract to training of hospital-side referral coordinators, configuration of HubSpot referral workflows, and measurement of go-live performance.

  • Develop the governance model for strategic partnerships: performance review cadence, escalation protocols, relationship deepening milestones, and data-sharing agreements that create mutual accountability.

Target Compensation: $200,000 - $250,000
The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
Qualifications
Qualifications
Required Experience
  • 10-15 years of progressive experience in product design, product management, or digital health innovation - with at least 4-5 years at the Director or Sr Director level in a healthcare or behavioral health setting.

  • Demonstrated experience designing end-to-end customer or patient journeys across multiple channels in a healthcare organization - spanning both B2B (referral, health system, employer) and B2C (direct-access, digital, telehealth) models.

  • Hands-on expertise with HubSpot CRM: pipeline architecture, marketing automation workflows, reporting dashboards, and integration configuration for a multi-channel sales and marketing operation.

  • Working knowledge of eClinicalWorks (eCW) or equivalent EHR platform at a business/workflow level - able to define workflow requirements, work with IT on configuration, and troubleshoot integration issues.

  • Proven track record building and scaling multi-channel referral management systems, including hospital/health system partner programs and D2C digital acquisition funnels.

  • Experience integrating adjacent care settings (urgent care, telehealth, outpatient) into a cohesive patient care continuum - including workflow design, platform integration, and cross-department alignment.

  • Strong analytical fluency: able to define KPIs, build measurement frameworks across HubSpot, eCW, and BI tools (Tableau, Looker), and translate funnel data into strategic narrative for executive audiences.

  • Experience operating in a matrixed, cross-functional organization - influencing Technology, Marketing, Clinical, and BD teams without direct authority.

  • Masters degree in Business, Healthcare Administration, Marketing, Health Informatics, Computer Science, or a related field.

Preferred Experience
  • Experience at a behavioral health, mental health, or pediatric health organization - particularly one that has scaled a multi-channel referral model and integrated telehealth into its care delivery.

  • Background at a high-growth digital health company Sr. Director-level product/design/growth responsibility

  • Familiarity with healthcare marketing compliance including HIPAA, telehealth advertising regulations (FTC, state-level), and referral relationship governance under Stark Law and anti-kickback frameworks.

  • Experience with CRM-to-EHR integration architecture - specifically HubSpot and eClinicalWorks or Epic/Athena integration patterns.

  • Background in patient experience design, UX research, or service design in a clinical or consumer health context.

  • Understanding of SEO/SEM, paid digital acquisition (Google Ads, Meta), content marketing, and reputation management for a consumer-facing healthcare brand.

Compensation:
Role Dependent
The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

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