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Remote Patient Experience Jobs in Texas (NOW HIRING)

ARStrat

Patient Scheduler (Remote)

Sugar Land, TX · Remote

$18 - $20/hr

Do you love staying organized, solving problems, and making a real impact on the patient experience ... Remote (Must pass an internet speed test/ we provide the equipment) Reports to : Patient Support ...

GetixHealth

Patient Scheduler (Remote)

Houston, TX · On-site +1

$18 - $20/hr

Do you love staying organized, solving problems, and making a real impact on the patient experience ... Remote (Must pass an internet speed test/ we provide the equipment) Reports to : Patient Support ...

GetixHealth

Patient Scheduler (Remote)

Sugar Land, TX · Remote

$18 - $20/hr

Do you love staying organized, solving problems, and making a real impact on the patient experience ... Remote (Must pass an internet speed test/ we provide the equipment) Reports to : Patient Support ...

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How much do remote patient experience jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote patient experience in Texas is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.95 and $21.77 per hour, depending on experience, location, and employer.

What is a remote patient experience?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are some typical challenges faced in a remote patient experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What are the key skills and qualifications needed to thrive in the remote patient experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are the most commonly searched types of Patient Experience jobs in Texas?

The most popular types of Patient Experience jobs in Texas are:

What are popular job titles related to Remote Patient Experience jobs in Texas?

For Remote Patient Experience jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience jobs in Texas look for?

The top searched job categories for Remote Patient Experience jobs in Texas are:

What cities in Texas are hiring for Remote Patient Experience jobs?

Cities in Texas with the most Remote Patient Experience job openings:

Remote Patient Experience jobs near you
Infographic showing various Remote Patient Experience job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,299 per year, or $20.8 per hour.

Hybrid/Remote Patient Access Specialist

Catalyst Physician Group

Euless, TX • On-site, Remote

$17 - $19/hr

Full-time

Posted 4 days ago

Key responsibilities

  • Manage online service accounts including Healow, ZocDoc, patient portal, and webchat

  • Schedule appointments, update patient demographics, and route messages to appropriate team members

  • Verify and update patient insurance information and troubleshoot portal issues

Catalyst Physician Group rating

6.3

Company rating: 6.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

COMPANY
At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
JOB SUMMARY
The Patient Access Specialist at Catalyst Physician Group will handle inbound and outbound patient communications via online chats, text messaging, emails, faxes, and phones. The ideal candidate will be well-versed in utilizing advanced technologies to process these communications in a professional, efficient manner. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!
ROLE AND RESPONSIBILITIES:
  • Manage online service accounts including Healow, ZocDoc, patient portal, and webchat
  • Appointment scheduling, demographic updates, and routing messages to appropriate team members
  • Manage email requests from proxy accounts
  • Troubleshoot portal issues
  • Verify and update patient insurance information
  • Empathize with and coach patients in navigating the healthcare system
  • Meet performance metrics and service level criteria
  • Identify special needs and take proper steps to ensure patient concerns are addressed appropriately
  • Work well with a diverse group of professionals in a team environment
  • Proactively identify opportunities for improvement in work processes and/or setting.
  • Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
  • Follow all clinical safety protocols and infection control procedures

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent
  • 1-2 years of related experience in a medical office or healthcare setting
  • Experience using medical EMR systems
  • Excellent customers service and communication skills
  • Work efficiently and effectively in a fast-paced environment utilizing advanced communication technologies
  • Knowledge of HIPAA rules and regulations

PREFERRED EXPERIENCE:
  • Experience in a Primary Care office setting
  • Athena EMR experience

What Catalyst Physician Group employees say

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