ZipRecruiter

Log In

2

Remote Patient Experience Jobs in Florida (NOW HIRING)

next page

Showing results 1-20

All JobsPatient Experience JobsRemote Patient Experience JobsRemote Patient Experience Jobs in Florida

Remote Patient Experience information

See Florida salary details

$8

$18

$44

How much do remote patient experience jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote patient experience in Florida is $18.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $19.72 per hour, depending on experience, location, and employer.

What is a remote patient experience?

A Remote Patient Experience job involves supporting patients virtually by assisting with inquiries, appointment scheduling, technical troubleshooting, and overall satisfaction with healthcare services. This role focuses on enhancing patient engagement, addressing concerns, and ensuring seamless communication between patients and healthcare providers. It may involve working with telehealth platforms, patient portals, and customer service tools to improve the overall patient experience. Strong communication skills and empathy are essential for success in this role.

What are some typical challenges faced in a remote patient experience role, and how can they be managed?

A common challenge in a Remote Patient Experience position is building trust and rapport with patients without face-to-face contact, which requires excellent communication and empathy. Remote team members may also navigate complex patient inquiries and coordinate with various departments or providers to resolve issues efficiently. To manage these challenges, leveraging technology for clear communication, staying organized, and having a thorough understanding of healthcare workflows are crucial. Most organizations provide comprehensive training and support to help remote staff deliver seamless care and maintain high patient satisfaction.

What are the key skills and qualifications needed to thrive in the remote patient experience position, and why are they important?

Excelling in a Remote Patient Experience role requires strong customer service abilities, familiarity with healthcare processes, and ideally a background in health administration or a related field. Familiarity with patient communication platforms, CRM systems, telehealth tools, and HIPAA compliance is often necessary. Outstanding listening skills, patience, and the ability to communicate compassionately and clearly help set candidates apart. These competencies are vital for providing positive patient interactions, efficiently addressing concerns, and supporting overall satisfaction in a remote healthcare setting.

What are the most commonly searched types of Patient Experience jobs in Florida?

The most popular types of Patient Experience jobs in Florida are:

What are popular job titles related to Remote Patient Experience jobs in Florida?

For Remote Patient Experience jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Patient Experience jobs in Florida look for?

The top searched job categories for Remote Patient Experience jobs in Florida are:

What cities in Florida are hiring for Remote Patient Experience jobs?

Cities in Florida with the most Remote Patient Experience job openings:

Remote Patient Experience jobs near you
Infographic showing various Remote Patient Experience job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,220 per year, or $18.9 per hour.

Remote Patient Financial Counselor

Colonial Management Group Careers

Maitland, FL • On-site, Remote

$17.50 - $23/hr

Full-time

Posted 15 days ago

Job description

Description
Job Summary:
The National Patient Financial Counselor is responsible for assisting patients in navigating their health insurance options through both the Health Insurance Marketplace and Medicaid programs. This includes determining potential eligibility, supporting patients through the application process, guiding them in selecting a Marketplace Plan or Medicaid Managed Care Organization (MCO) without directing them toward a specific plan, and assisting with renewals/revalidations to help maintain continuous coverage.
The National Patient Financial Counselor also handles key patient financial responsibilities, including reconciling balance journals, processing verified patient reimbursement requests, and responding to patient and facility inquiries regarding balances.
The National Patient Financial Counselor must demonstrate exceptional patience, empathy, and professionalism while helping patients navigate sensitive financial and healthcare matters.
Essential Functions:
  • Assist patients with understanding and navigating the Health Insurance Marketplace and Medicaid application processes, including eligibility, enrollment, and renewals.
  • Provide education on Health Insurance Marketplace and Medicaid Managed Care Organization (MCO) options and support patients in making informed decisions.
  • Conduct patient interviews to collect necessary information for insurance and payment assistance programs.
  • Offer ongoing support post-enrollment to help maintain patient coverage.
  • Document patient interactions and maintain accurate records for reporting and compliance.
  • Communicate effectively and compassionately with patients, insurance companies, and internal teams.
  • Address patient balance inquiries, process refunds, reconcile accounts, and collaborate with clinics on account resolution.
  • Work closely with internal teams to ensure coordinated patient support and accurate financial management.
  • Perform special projects and other duties as needed. Assist with special projects by utilizing Excel/Google spreadsheets and communicate results.
  • Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Other duties as assigned by the management team.

Supervisory Responsibilities :
(Scope of the person's authority, including a list of jobs that report to this job)
None
Essential Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification:
High school graduate or equivalent
Required Knowledge:
Minimum of 1 year of experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients
with health coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid..
Experience Required
2+ years experience in customer service, with demonstrated skills in reading and interpreting balance journals, managing insurance accounts receivable, and assisting patients with health
coverage enrollment, including applications for the Health Insurance Marketplace or Medicaid..
Skill and Ability:
Knowledge of insurance policies, CPT and ICD10, and payer requirements.
Excellent communication and interpersonal skills, with the ability to interact effectively with patients, payers, and clinical staff.
Detail-oriented with strong organizational and problem-solving skills.
Strong understanding of and ability to use software and systems, including but not limited to electronic medical record systems, Microsoft Office, and Google Docs/Sheets; daily use of laptop/computer for email, note taking, and other tasks required.
Prefer bilingual in English and Spanish
Job or State Requirements
HS diploma or equivalent

Apply