Vp Patient Experience Jobs (NOW HIRING)

About Us
Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.
At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.
Internal Applicant
Harris Health encourages internal mobility and the development of internal talent. Therefore, an assessment of an internal candidate's past performance, core competencies, and proficiency level of applicable portable skills needed to perform the role for which they have applied can be considered, as appropriate, in lieu of years of required work experience or previously listed educational requirements contained in a role's minimum qualifications.
Job Profile
Job Summary
The Vice President, Patient Flow & Care Transitions provides executive leadership for systemwide patient flow, capacity management, and care transition operations, ensuring timely access, efficient throughput, and seamless progression of care across the continuum. This role drives enterprise strategies to reduce length of stay, prevent avoidable delays and denials, and optimize transitions through close partnership with clinical, operational, quality, and revenue cycle leaders. The VP oversees integrated care management and patient flow operations, standardizing workflows, strengthening community partnerships, and leveraging data analytics to improve performance, quality, and patient experience. Serving as a member of the executive leadership team, the role ensures regulatory compliance, advances value-based care objectives and builds a high-performing interdisciplinary workforce to meet system capacity and access demands.
Minimum Qualifications
Degrees:
Bachelor of Science in Nursing
Master's required at time of hire. If not held, the degree must be obtained within three years of the hire date.
Licenses & Certifications:
Nurse Executive Board Certified (Or) Nurse Executive Advanced -Board Certified (NEA-BC) (Or) Certfd Nurse Mngr & Leader (Or) Certifd in Exe Nrsng Practice in Nursing Administration; is to be completed within two (2) years;
Accredited Case Mgr Completed within two (2) years if not held at the time of appointment
Registered Nurse State of Texas or valid multi-state/compact license
Work Experience:
Fifteen (15) Years Work Experience in a healthcare environment; Specific experience in care or case management including care coordination, utilization review, utilization management, transition planning, and social work and patient flow operations
Management Experience:
Ten (10) Years of Management Experience in a Management or Supervisory role within a complex health care environment including care management
Communication Skills:
Above Average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports
Knowledge/Skills/Abilities:
Analytical Abilities
Mathematics
Medical Terminology Knowledge
Work Schedule:
Flexible
Holidays
On-Call
Eligible for Telecommute
Travel
Weekends
Other Requirements:
Strategic thinker with attention to detail and problem-solving skills
Demonstrated success executing strategic initiatives
Organized and can manage multiple complex initiatives simultaneously
Strong relationship builder with experience in leading diverse work teams internally and externally
Experience with high-level decision making
Strong written and oral communication skills
Strong presentation skills with ability to successfully communicate complex business information to leadership and other stakeholders
Knowledge of all components of healthcare business functions (Operations, Strategy, Finance, IT, etc.)
Skills influencing people without having direct reporting relationships
Excellent organizational skills
Ability to deal with all levels of staff within Harris Health and senior leadership
Ability to deal with conflicting points of view and to effect creative and responsive
MS Word, MS Excel, MS PowerPoint
Benefits & EEOC
Harris Health's benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health's benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.
It is the policy of Harris Health to provide equal opportunity for all applicants for employment regardless of political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.
Job Category
Management