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Vp Patient Experience Jobs (NOW HIRING)

Jobtailor

Vice President - Patient Access

Columbus, OH · On-site

$150 - $210/hr

Manages bridge, copay, and patient assistance programs to ensure rapid enrollment of eligible ... Experience managing prior authorization operations across multiple payer types and therapeutic ...

Somatus, Inc.

VP, Clinical Performance

Mclean, VA · On-site

... patient experience, access, cost) of care provided to Somatus patients. The VP, Clinical ... Performance will work closely as the physician partner to the SVP, Clinical Operations and broader ...

Sonrava Health

VP of Operations

Sacramento, CA · On-site

$150 - $200/hr

Responsibilities Patient Experience & Market Leadership * Own and elevate the end‑to‑end patient experience across the region, embedding a patient‑first lens into all operational decisions and ...

Sonrava Health

VP of Operations

Los Angeles, CA

$275K - $300K/yr

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner ... Responsibilities Patient Experience & Market Leadership · Own and elevate the end-to-end patient ...

Omnicom

VP, Data Strategy & Insight

Williamsburg, VA · On-site

The VP, Data Strategy and Insights must have enough experience design fluency to connect patient journeys, service experiences, and engagement strategies to measurable KPIs that demonstrate success ...

Sonrava Health

VP of Operations

Sacramento, CA · On-site

$275K - $300K/yr

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner ... Responsibilities Patient Experience & Market Leadership • Own and elevate the end-to-end patient ...

Sonrava Health

VP of Operations

Sacramento, CA · On-site

$275K - $300K/yr

The Vice President of Operations serves as the senior market leader and Regional P&L owner for 75 ... Patient Experience & Market Leadership · Own and elevate the end-to-end patient experience across ...

Sonrava Health

VP of Operations

Los Angeles, CA · On-site

$275K - $300K/yr

Overview The Vice President of Operations serves as the senior market leader and Regional P&L owner ... Responsibilities Patient Experience & Market Leadership • Own and elevate the end-to-end patient ...

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All JobsVp Patient Experience Jobs

Vp Patient Experience information

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$43.5K

$157.5K

$277.5K

How much do vp patient experience jobs pay per year?

As of Aug 11, 2026, the average yearly pay for vp patient experience in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a VP of Patient Experience, and how can they be addressed?

A VP of Patient Experience often encounters challenges such as aligning patient-centered initiatives across diverse departments, managing resistance to change, and ensuring consistent communication between clinical and non-clinical staff. Addressing these challenges typically involves fostering a culture of empathy, implementing standardized training programs, and leveraging patient feedback to drive improvements. Collaboration with executive leadership and frontline teams is essential to ensure that patient experience strategies are integrated into daily operations and organizational goals.

What is the difference between Vp Patient Experience vs Patient Experience Manager?

AspectVp Patient ExperiencePatient Experience Manager
CredentialsTypically requires advanced degrees (e.g., MBA, healthcare administration), leadership experienceBachelor’s or Master’s degree, healthcare or customer service background
Work EnvironmentExecutive-level, strategic planning, cross-departmental leadershipOperational focus, team management, patient interaction oversight
Industry UsageUsed in large healthcare organizations, hospitals, health systemsCommon in hospitals, clinics, healthcare facilities
Search & ComparisonFocuses on strategic leadership, organizational impactFocuses on day-to-day patient experience improvements

The Vp Patient Experience holds a senior leadership role, overseeing strategic initiatives across the organization, while the Patient Experience Manager handles operational tasks and direct patient interactions. Both roles aim to improve patient satisfaction but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive as a VP of Patient Experience?

To thrive as a VP of Patient Experience, you need expertise in healthcare administration, patient engagement strategies, and a background in nursing or healthcare management, often supported by an advanced degree. Familiarity with patient satisfaction measurement tools, electronic health records (EHRs), and quality improvement methodologies is essential. Outstanding leadership, emotional intelligence, and effective communication set top performers apart in this role. These skills ensure a culture of patient-centered care, drive continuous improvement, and enhance overall patient satisfaction across healthcare organizations.

What does a VP of Patient Experience do?

A VP of Patient Experience is responsible for overseeing and improving all aspects of the patient experience within a healthcare organization. This role involves developing strategies to enhance patient satisfaction, ensuring high-quality care, and fostering a patient-centered culture among staff. The VP collaborates with various departments to implement best practices, addresses patient concerns, and measures the effectiveness of patient experience initiatives. They also analyze feedback and data to drive continuous improvement. Ultimately, the VP of Patient Experience aims to ensure that every patient interaction is positive and supportive.
What cities are hiring for Vp Patient Experience jobs? Cities with the most Vp Patient Experience job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Vp Patient Experience jobs? States with the most job openings for Vp Patient Experience jobs include:
What job categories do people searching Vp Patient Experience jobs look for? The top searched job categories for Vp Patient Experience jobs are:
Vp Patient Experience jobs near you

VP, Patient Financial Services

Beth Israel Lahey Health

Burlington, MA

Full-time

Re-posted 12 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

Responsible for strategic leadership and operational oversight of Patient Financial Services (PFS) across hospital and physician billing. Identifies and articulates strategic direction; collaborates with peer leadership and the SVP of Revenue Cycle to define the plan and KPIs; tracks performance, market trends, and regulatory changes. Oversees claim submission, A/R follow-up, cash and adjustment posting, denial management, and patient collections to optimize A/R days, collection rates, and denial rates. Partners with clinical and executive leaders, leverages analytics to drive process improvement, and implements initiatives to maximize net revenue.

Duties and Responsibilities

* Identify and communicate strategic direction for PFS; align teams across Hospital and Physician Billing.

* Collaborate with Revenue Cycle leadership to design strategic plans and KPIs for the organization.

* Monitor performance, market trends, delivery systems, and legislative initiatives impacting goals.

* Maximize talent and foster a culture aligned to the BILH mission through leadership and development.

* Provide financial planning, monitoring, and execution to support a cost-effective PFS organization.

* Oversee clean claim rate performance to reduce unbilled A/R days.

* Ensure effective claim follow-up to support timely, complete expected payment from payers and patients.

* Approve and oversee insurance cash and adjustment posting for timely, accurate payment posting.

* Analyze qualitative and quantitative metrics to drive continuous improvement initiatives.

* Oversee throughput and performance of onshore/offshore vendor resources; collaborate on SLAs and invoicing.

* Manage overall A/R trends by facility, payer, and other dimensions; coordinate with Managed Care for resolution.

* Collaborate with stakeholders to improve people, process, and technology across billing operations.

Qualifications

Education / Training

Bachelor's degree required; Master's degree preferred.

Experience

15+ years' demonstrated senior leadership in a large, complex multi-site health system Revenue Cycle or PFS function.

Skills, Knowledge & Abilities

* Data-driven decision-making; ability to conduct cost/benefit analyses and drive consensus among stakeholders.

* Excellent communication, relationship management, customer service, organizational and change leadership skills.

* Knowledge of provider operations and patient flow to diagnose revenue cycle cause-and-effect issues; understanding of A/R management and accounting principles.

* In-depth knowledge of payer payment methodologies, contracts, regulations (Medicare/Medicaid), coding (ICD, HCPCS/CPT), and physician billing.

* Demonstrated experience leading large-scale operational transformation initiatives that improve efficiency, quality, and financial outcomes.

* Proven ability to design and execute strategies that drive measurable improvements in patient financial services performance.

* High-level problem-solving skills, including ability to diagnose complex operational issues and implement sustainable solutions.

* Ability to innovate within legacy operational environments, introducing new models, technologies, and workflows that modernize PFS operations.

* Strong strategic thinking capabilities with ability to translate enterprise priorities into actionable plans for PFS functions.

Preferred Qualifications

* Experience overseeing third-party vendors (onshore/offshore) and managing SLAs.

* Proficiency with enterprise revenue cycle systems, dashboards, KPI management, and denial analytics.

What Beth Israel Lahey Health employees say

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