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Patient Experience Manager Jobs (NOW HIRING)

Sodexo

Patient Experience Manager 2

Red Bank, NJ

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey

Sodexo

Patient Experience Manager 2

Edison, NJ · On-site

$89K - $115K/yr

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 3

Panama City, FL

The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...

Sodexo

Patient Experience Manager 4

Reading, MA · On-site

$100K - $129K/yr

Role Overview Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System , a large, multi-site healthcare network. This is a strategic, system-level role responsible ...

Sodexo

Patient Experience Manager 4

Reading, MA · Hybrid

Role Overview Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System , a large, multi-site healthcare network. This is a strategic, system-level role responsible ...

Sodexo

Patient Experience Manager 2

North Bergen, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 3

Pensacola, FL

The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...

Sodexo

Patient Experience Manager 2

North Bergen, NJ · On-site

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 2

Edison, NJ

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK University Medical Center and Palisades Medical Center l ocated in Edison and North Bergen, New Jersey

Sodexo

Patient Experience Manager 1

Worcester, MA

Sodexo is seeking an energetic and missionfocused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center - Memorial Campus , located at 119 Belmont Street in ...

Sodexo

Patient Experience Manager 1

Worcester, MA

Sodexo is seeking an energetic and missionfocused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center - Memorial Campus , located at 119 Belmont Street in ...

Sodexo

Patient Experience Manager 3

Neptune City, NJ · On-site

Sodexo is seeking a Patient Experience Manager 3 to lead daily operations for our food team at HMH Jersey Shore Medical Center l ocated in Neptune City, New Jersey . Jersey Shore Medical Center ...

Sodexo

Patient Experience Manager 4

Reading, MA · Hybrid

Role Overview Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System , a large, multi-site healthcare network. This is a strategic, system-level role responsible ...

Sodexo

Patient Experience Manager 2

Brick, NJ

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center l ocated in Red Bank and Brick, New Jersey

Sodexo

Patient Experience Manager 3

Pensacola, FL

The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining experience. This position will have a home office but will be required to visit accounts weekly. The ...

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Patient Experience Manager information

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$15

$39

$69

How much do patient experience manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for patient experience manager in the United States is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $51.44 per hour, depending on experience, location, and employer.

What does a Patient Experience Manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the Patient Experience Manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a Patient Experience Manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

More about Patient Experience Manager jobs
What cities are hiring for Patient Experience Manager jobs? Cities with the most Patient Experience Manager job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
Who are the top companies hiring for Patient Experience Manager jobs? The top employers for Patient Experience Manager jobs are:
What states have the most Patient Experience Manager jobs? States with the most job openings for Patient Experience Manager jobs include:
What job categories do people searching Patient Experience Manager jobs look for? The top searched job categories for Patient Experience Manager jobs are:
Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 51% Full Time, 45% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $82,967 per year, or $39.9 per hour.
Patient Experience Manager 2

Patient Experience Manager 2

Sodexo

Red Bank, NJ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Sodexo rating

6.3

Company rating: 6.3 out of 10

Based on 1,114 frontline employees who took The Breakroom Quiz

301st of 430 rated business services

Job description

Role Overview

*NEW SALE - EXCELLENT OPPORTUNITY FOR A HIGH-IMPACT POSITION*

Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH Riverview Medical Center and Ocean University Medical Center located in Red Bank and Brick, New Jersey.

Hackensack Meridian Health's Riverview Medical Center in Red Bank, New Jersey, is a 468 bedacute care hospital

Hackensack Meridian Ocean University Medical Center in Brick, New Jersey, operates with 357 licensed beds.

What You'll Do

The ideal candidate will have experience driving patient satisfaction in a large healthcare organization. The role will include patient rounding, quality assurance activities, host/hostess development/management, and driving an exceptional dining experience for their patients for 2 locations

Responsibilities will also include:

  • Rounding with existing patients, families, and Nursing personnel
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices
  • Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
  • Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
  • Identifying and implementing process improvement initiatives to increase patient satisfaction
  • Ensuring food safety and sanitation compliance
  • Oversee patient tray line to ensure meal accuracy
What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring
  • Work closely with the Clinical Nutrition
  • Act as the liaison between the dietitians, nurse managers
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills
Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor's degree or equivalent experience
Minimum Functional Experience: 3 years


    Employment Type: FULL_TIME

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