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Patient Experience Associate Jobs (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

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How much do patient experience associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

More about Patient Experience Associate jobs
What cities are hiring for Patient Experience Associate jobs? Cities with the most Patient Experience Associate job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience Associate jobs? States with the most job openings for Patient Experience Associate jobs include:
What job categories do people searching Patient Experience Associate jobs look for? The top searched job categories for Patient Experience Associate jobs are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Temporary. Highlights an 94% In-person, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Patient Experience Associate (Front Desk) - Halethorpe

Sage Health

Arbutus, MD • On-site

$18 - $22/hr

Full-time

Posted 26 days ago

Job description

About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About the role
POSITION SUMMARY
The Front Desk Associate is responsible for being the first point of contact as patients come into the medical center. They greet patients, collect their information, answer any questions, schedule appointments, answer telephones, and verify insurance information.
The Front Desk Associate displays an elevated level of professionalism and engages resources and fellow team members within the center to deliver high level results.
What you'll do
PRIMARY RESPONSIBILITIES:
  • Greeting patients and guests
  • Conduct check-in process and check-out process via Electronic Health Record
  • Aid patients with completion of required paperwork.
  • Secures patient information and maintains patient confidential health information.
  • Schedule and triage appointment requests for urgency according to approved protocols consistent within Sage Health's Appointment and Scheduling Guidelines.
  • Make reminder calls to patients for upcoming appointments.
  • Collect co-payments, per patient's health plan requirements.
  • Complete insurance verification prior to patients' appointment.
  • Answer all phone calls and routing to appropriate personnel.
  • Update electronic health record with current information.
  • Consult medical assistant or licensed clinician for clinical decision making whenever necessary
  • Use applicable functionality in the Electronic Health Record to take messages and communicate with clinicians.
  • Monitor daily reminder call logs to reschedule appointments as needed.
  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
  • Participates in center and market interdisciplinary teams related to patient care plans, and outcomes.
  • Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
  • Addresses patient problems/concerns as may arise
  • Perform other duties as assigned

Qualifications
REQUIRED QUALIFICATIONS:
  • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
  • Professional demeanor and communication always.
  • Must be organized and attentive to detail.
  • Ability to manage competing priorities.
  • Resourcefulness in problem solving
  • Able to take and follow through with assigned tasks and accountability.
  • Ability to work in a fast-paced environment
  • Experience with Microsoft Office Word, Outlook, and Excel.

PREFERRED QUALIFICATIONS:
  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience highly desirable
  • Experienced working in medically underserved/culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

Physical Requirements
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
The pay range for this role is:
18 - 22 USD per hour (Halethorpe (Baltimore))

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