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How much do patient experience associate jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

Is being a PCA a stressful job?

A Patient Experience Associate role can be stressful due to the fast-paced healthcare environment, emotional interactions with patients, and the need to handle multiple tasks efficiently. Strong communication skills and emotional resilience are important to manage the demands of the job effectively.

What jobs pay 4000 a week without a degree?

Patient Experience Associates typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, licensing, or certifications rather than formal education. These jobs may require strong interpersonal skills, technical knowledge, or entrepreneurial effort to achieve such income levels.

What are good jobs for patient care experience?

Patient Experience Associates often find that roles such as medical assistants, patient coordinators, or healthcare receptionists are good options, as they involve direct patient interaction and communication skills. These positions typically require strong interpersonal skills, basic medical knowledge, and sometimes certification or training in healthcare procedures.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

Is patient experience a good career?

A career as a Patient Experience Associate involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development and may require familiarity with healthcare policies and patient feedback tools. The role can provide stable employment with potential for advancement in healthcare customer service or administrative positions.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
More about Patient Experience Associate jobs
What cities are hiring for Patient Experience Associate jobs? Cities with the most Patient Experience Associate job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience Associate jobs? States with the most job openings for Patient Experience Associate jobs include:
What job categories do people searching Patient Experience Associate jobs look for? The top searched job categories for Patient Experience Associate jobs are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,702 per year, or $23.4 per hour.
PRN Patient Experience Associate/Care Coordinator

PRN Patient Experience Associate/Care Coordinator

Sage Health

Gulfport, MS • On-site

Other

Posted 24 days ago

Job description

About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients' healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
Company Perks
  • Join a growing company with a community focused mission to make a difference in the lives of seniors!
  • Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
  • We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About the role
POSITION SUMMARY
The PRN Patient Experience Associate / Care Coordinator is a dual-role position responsible for supporting both front desk operations and care coordination within Sage Health medical centers. This team member serves as the first point of contact for patients, ensuring a positive and professional experience, while also managing referrals, insurance verifications, and appointment coordination.
The PRN position is a dual role based in the Baltimore market and will require coverage at all centers within the market as needed. The ideal PRN candidate is flexible, organized, and passionate about delivering exceptional patient-centered care.
What you'll do
PRIMARY RESPONSIBILITIES:
Front Desk Responsibilities:
  • Greet patients and guests warmly upon arrival
  • Conduct check-in/check-out processes via Electronic Health Record (EHR)
  • Assist patients with completing paperwork and update EHR with current information
  • Collect co-payments and verify insurance prior to appointments
  • Answer and triage incoming phone calls, routing as necessary
  • Make appointment reminder calls and reschedule as needed
  • Maintain patient confidentiality and secure health information
  • Scan and index documents into the EHR
  • Address patient concerns or problems as they arise
  • Collaborate with clinical team members to ensure smooth office operations
  • Participate in interdisciplinary team discussions on patient care plans and outcomes
Care Coordination Responsibilities:
  • Review and process referral requests from PCPs and specialists
  • Schedule appointments and communicate details to patients, including prep instructions
  • Process insurance authorizations via health plan platforms (e.g., Availity)
  • Schedule urgent referrals per provider request
  • Monitor and update open referral reports and follow up on pending consults
  • Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
  • Notify PCPs of missed specialist appointments and coordinate rescheduling
  • Coordinate surgical clearance documentation for external providers as needed
  • Support communication between patients, providers, and external offices
  • Provide administrative support to maintain smooth care coordination workflows
Qualifications
REQUIRED QUALIFICATIONS:
  • Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
  • Professional demeanor and communication always.
  • Must be organized and attentive to detail.
  • Ability to manage competing priorities.
  • Resourcefulness in problem solving.
  • Able to take and follow through with assigned tasks and accountability.
  • Ability to work in a fast-paced environment.
  • Experience with Microsoft Office Word, Outlook, and Excel.
  • Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.
PREFERRED QUALIFICATIONS:
  • High School Diploma or equivalent
  • Experience working with an electronic health record
  • Experience in processing referral authorizations
  • Medical office or hospital patient access registration experience highly desirable
  • Experienced working in medically underserved/culturally diverse communities
  • Knowledge of medical terminology
  • Knowledge of ICD-20 and CPT coding
  • Bilingual Spanish and English

Physical Requirements
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
Sage Health will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
ABOUT SAGE HEALTH
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They've earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all our patients' healthcare needs, and partners with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

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