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Patient Experience Associate Jobs (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

MedStar Health

Patient Experience Specialist

Clinton, MD · On-site

$65K - $117K/yr

Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices. * Serves as an internal consultant/facilitator ...

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How much do patient experience associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

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Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Manager Patient Experience - Patient Associate Experience

CHRISTUS Health

Santa Fe, NM • On-site

Full-time

Re-posted 13 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 531 frontline employees who took The Breakroom Quiz

530th of 891 rated healthcare providers

Job description

Summary:
In a High-Reliability Organization, the Manager of Patient Experience is responsible for the implementation of initiatives to drive behavior change, process improvement and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Manager will utilize data from patient engagement surveys, complaints, and grievances to implement process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Manages the overall hospital program to achieve excellent patient experience in all areas; utilizes improvement programs based on identified patient experience needs; analyzes and interprets surveys' works with directors, managers, and front line Associates to achieve desired outcomes; reports regularly at departmental meetings, hospital and medical staff committees and service lines.
  • Works in collaboration with departments in developing and implementing initiatives designed to improve the patient experience either through behavior change, process improvement, or environmental factors.
  • Accountable for making measurable improvements in patient experience satisfaction measures and achievement of CHRISTUS targets and goals with respect to patient opinion and services.
  • Collaborates with administrative, medical, nursing, ancillary, and legal/risk management staff on problem investigation, resolution, response, and prevention from data derived from surveys, complaints, and grievances.
  • Serves as the liaison for patient complaints and grievances and manages the program to meet the regulatory requirements for complaints and grievances documentation and response for the hospital.
  • Provide education to staff on complaint management, patient rights, and customer service.
  • Resource for leadership in the hospital for patient satisfaction surveys, complaints, and grievances for process improvement around the patients' and families' experience.
  • Leads and participates in multi-disciplinary teams to manage initiatives related to the patients' experience.
  • Demonstrates organizational agility to keep patient experience initiatives moving forward.
  • Facilitates patient experience with hospital and unit-based action plans.
  • Presents to various audiences ranging from patient experience modules for Associates to presentations for hospital leadership.
  • Works with evidence-based and HRO performance improvement techniques to proactively implement systems (people, processes, and technology) to enhance the customer's experience.
  • Must have excellent communication skills (written, verbal, and listening).
  • Must have excellent interpersonal and organizational skills.

Job Requirements:
Education/Skills
  • Bachelor's degree required

Experience
  • 3 years of education, customer service, or process improvement experience required
  • Experience in leading and managing multi-functional teams to improve processes
  • Experience in using both qualitative and quantitative consumer information to drive customer satisfaction
  • Experience in healthcare setting required

Licenses, Registrations, or Certifications
  • Certified Professional in Patient Experience (CPXP) preferred

Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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