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Patient Experience Associate Jobs (NOW HIRING)

MedStar Health

Patient Experience Manager

Washington, DC · On-site

$71.84K - $135.91K/yr

Rounds on units (patients and associates) to receive feedback and assess program needs related to the patients and visitors' overall experience. * Communicates immediate patient concerns to the ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$25/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

TelyRx

Customer Experience Associate

Clearwater, FL

$25/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

Adventist Health

Manager, Patient Experience

Lodi, CA · On-site

$103.73K - $155.59K/yr

Manages and oversees patient experience initiatives to ensures the continual assessment ... Therefore, we require that all associates receive all required vaccinations as a condition of ...

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How much do patient experience associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

More about Patient Experience Associate jobs
What cities are hiring for Patient Experience Associate jobs? Cities with the most Patient Experience Associate job openings:
What are the most commonly searched types of Patient Experience jobs? The most popular types of Patient Experience jobs are:
What states have the most Patient Experience Associate jobs? States with the most job openings for Patient Experience Associate jobs include:
What job categories do people searching Patient Experience Associate jobs look for? The top searched job categories for Patient Experience Associate jobs are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Temporary. Highlights an 94% In-person, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.
Associate Director of Patient Experience

Associate Director of Patient Experience

Essen Medical Associates

Bronx, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Position Title: Associate Director of Patient Experience
Reports To: Senior Director, Office of Patient Experience & Records
Position Summary: The Associate Director of Patient Experience provides leadership and operational oversight for the Patient Experience team at Essen and its subsidiaries. The role ensures all grievances, inquiries, and feedback are addressed in a timely, compliant, and compassionate manner. This position is accountable for managing the patient experience inbox, monitoring surveys and feedback data, executing trainings, conducting site observations, and supporting team development. The Associate Director fosters a culture of servant leadership, empathy, and accountability to improve the overall patient journey, while partnering with clinical and operational leaders to drive systemic improvements in service quality and patient satisfaction.
Responsibilities
Leadership & Oversight
  • Supervise and support Patient Experience Specialists, ensuring timely, accurate, and empathetic grievance handling.
    • Manage departmental workflows, including oversight of the patient experience inbox and grievance tracking system.
    • Model servant leadership, promoting accountability, collaboration, and a patient-centered culture.
    • Patient Advocacy & Service Recovery
    • Oversee grievance and complaint resolution in compliance with CMS and Joint Commission standards.
      • Partner with clinical and operational leaders to address escalated concerns and ensure resolution strategies restore patient trust.
      • Maintain open communication with patients and families to reinforce confidence in care delivery.
      • Training & Development
      • Design and deliver training programs on empathy, communication, de-escalation, and service recovery.
        • Conduct site observations to assess staff-patient interactions and provide constructive coaching.
        • Mentor staff and support onboarding of new employees to reinforce patient-centered practices.
        • Data Monitoring & Reporting
        • Monitor patient satisfaction surveys (CG-CAHPS, Press Ganey, Qualtrics) and analyze trends.
          • Generate reports and present findings to leadership with actionable insights for improvement.
          • Collaborate with Quality and Compliance to ensure alignment between patient experience and organizational performance goals.
          • Culture & Engagement
          • Serve as a visible leader across care sites, fostering empathy, inclusivity, and respect.
            • Celebrate staff who receive positive patient feedback and contribute to recognition programs.
            • Drive initiatives that build a culture of continuous improvement in the patient experience
            • Qualifications
            Education
            • Bachelor's degree in Healthcare Administration, Business, Nursing, or related field (R)
            • Master's degree (MHA, MPH, MBA, or related) (P)
            Skills
            • Communicates effectively with empathy, compassion, and diplomacy (R)
            • Conflict resolution and service recovery expertise (R)
            • Proficient in Microsoft Office Suite (R)
            • Experience with survey platforms (Qualtrics, Press Ganey) (P)
            • Knowledge of EHR systems (ECW, ECares) (P)
            • Strong data analysis and reporting skills (R)
            License/Certification
            • Certified Patient Experience Professional (CPXP) (P)
            Work Experience
            • Minimum 5 years in patient experience, patient relations, or healthcare leadership (R)
            • Prior supervisory or management experience in a healthcare setting (R)
            • Demonstrated success in implementing patient-centered improvement initiatives (R)

            Equal Opportunity Employer

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