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Patient Experience Associate Jobs (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

Compass Group

PATIENT EXPERIENCE MANAGER

Rochester, MN · On-site

$60K - $75K/yr

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Job Summary Responsible for successfully coordinating and directing all patient experience ...

Crothall Healthcare

Patient Experience Manager

Norwich, CT · On-site

$58K - $60K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

Compass Group

PATIENT EXPERIENCE MANAGER

Rochester, MN · On-site

$60K - $75K/yr

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Job Summary Responsible for successfully coordinating and directing all patient experience ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

Compass Group

Patient Experience Manager

Norwich, CT · On-site

$58K - $60K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

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Patient Experience Associate information

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How much do patient experience associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

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Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Patient Experience Representative

Spokane, WA • On-site

MultiCare Health System
Health Care and Social Assistance • 10K+ employees
Learn more about MultiCare Health Systemexternal

$19.51 - $28.08/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 14 days ago

MultiCare Health System rating

7.7

Company rating: 7.7 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

Job description

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.


FTE: Full Time Opportunities Available, Shift: Day, Schedule: Varied

This role applies to any openings available in our Primary Care Division which includes Family Medicine, Internal Medicine, Pediatrics and Anticoagulation. Possible Locations: Downtown Spokane, Northpointe, and Spokane Valley Recruiter: Asha Elmagbari - email: asha.elmagbari@multicare.org

Position Summary

The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Requirements

  • High school graduate or equivalent education/work experience
  • Associates degree preferred
  • One year of experience in the medical field, or 2 years of clerical experience in a non-medical field
  • Two years medical experience preferred

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region's largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

What MultiCare Health System employees say

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Benefits

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Get the full story on Breakroom

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About MultiCare

Sourced by ZipRecruiter

MultiCare’s roots in the Pacific Northwest go back to 1882, with the founding of Tacoma’s first hospital. Over the years, we’ve grown from a Tacoma-centric, hospital-based organization into the largest, community-based, locally governed health system in the state of Washington. Today, our comprehensive system of health includes more than 300 primary, urgent, pediatric and specialty care locations across Washington, Idaho and Oregon, as well as 12 hospitals. We welcome patients from the entire Pacific Northwest region and our 20,000-plus team members — including employees, providers and volunteers — proudly care for the communities we serve. Without a doubt, our organization has changed over the years. But what has never changed, throughout our long history, has been our dedication to the health and wellness of the people of the Pacific Northwest. Guided by our mission, vision and values, we are on a continuous journey to deliver the services that our communities need, and to ensure access to those services, now and in the future.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Tacoma, WA, US

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