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Patient Experience Associate Jobs in Georgia (NOW HIRING)

Nourish

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

... patient experience. We're building a new system from the ground up. Our mission is to improve ... About the Role As a Customer Experience Associate at Nourish , you'll play a critical role in ...

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide ... Maintain a positive, gracious, and patient demeanor with every customer. * Adaptability : High ...

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide ... Maintain a positive, gracious, and patient demeanor with every customer. * Adaptability : High ...

Compass Group

PATIENT SERVICES MANAGER

Augusta, GA · On-site

Associate degree with at least one year of related foodservice experience, or a bachelor's degree ... patient experience while building a strong career in healthcare foodservice. Apply to Morrison ...

Compass Group

PATIENT SERVICES MANAGER

Augusta, GA · On-site

Associate degree with at least one year of related foodservice experience, or a bachelor's degree ... patient experience while building a strong career in healthcare foodservice. Apply to Morrison ...

Compass Group

PATIENT SERVICES MANAGER

Augusta, GA

Associate degree with at least one year of related foodservice experience, or a bachelor's degree ... patient experience while building a strong career in healthcare foodservice. Apply to Morrison ...

Optim

Marketing Associate - Savannah, GA

Savannah, GA · On-site

Summary The Marketing Associate supports the marketing initiatives of Optim Orthopedics by ... patient experience. Understand the responsibilities of their work and how the flow of the front ...

Life University

Front Desk Associate (3989)

Marietta, GA

$13.25 - $17/hr

Greets patients and visitors and ensures a successful and high-quality visit and patient experience ... Associate's degree, or combination of High School/Equivalency and five years' previous experience.

Life University

PT Front Desk Associate (3988)

Marietta, GA

$13.25 - $17/hr

Greets patients and visitors and ensures a successful and high-quality visit and patient experience ... Associate's degree, or combination of High School/Equivalency and five years' previous experience.

Life University

PT Front Desk Associate (3976)

Marietta, GA

$13.25 - $17/hr

Greets patients and visitors and ensures a successful and high-quality visit and patient experience ... Associate's degree, or combination of High School/Equivalency and five years' previous experience.

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Patient Experience Associate information

Is being a PCA a stressful job?

A Patient Experience Associate role can be stressful due to the fast-paced healthcare environment, emotional interactions with patients, and the need to handle multiple tasks efficiently. Strong communication skills and emotional resilience are important to manage the demands of the job effectively.

What jobs pay 4000 a week without a degree?

Patient Experience Associates typically do not earn $4,000 weekly without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, licensing, or certifications rather than formal education. These jobs may require strong interpersonal skills, technical knowledge, or entrepreneurial effort to achieve such income levels.

What are good jobs for patient care experience?

Patient Experience Associates often find that roles such as medical assistants, patient coordinators, or healthcare receptionists are good options, as they involve direct patient interaction and communication skills. These positions typically require strong interpersonal skills, basic medical knowledge, and sometimes certification or training in healthcare procedures.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

How does a Patient Experience Associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What is a Patient Experience Associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

Is patient experience a good career?

A career as a Patient Experience Associate involves improving patient satisfaction and communication within healthcare settings. It offers opportunities for interpersonal skills development and may require familiarity with healthcare policies and patient feedback tools. The role can provide stable employment with potential for advancement in healthcare customer service or administrative positions.

What are the key skills and qualifications needed to thrive as a Patient Experience Associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.
What are the most commonly searched types of Patient Experience jobs in Georgia? The most popular types of Patient Experience jobs in Georgia are:
What are popular job titles related to Patient Experience Associate jobs in Georgia? For Patient Experience Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Patient Experience Associate jobs in Georgia look for? The top searched job categories for Patient Experience Associate jobs in Georgia are:
Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Georgia as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Temporary. Highlights an 100% In-person job distribution.

Customer Experience Associate

Nourish

Atlanta, GA

$15.75 - $21.25/hr

Full-time

Re-posted 19 days ago

Job description

About Us
Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up.

Our mission is to improve people's health by making it easy to live a healthy lifestyle.

Nourish is the country's largest dietitian-led metabolic health clinic. We're an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems.

In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.

Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast.

This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we're solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it.

About the Role

As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition.

This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Engineering, Product, and Operations to surface bugs, identify patterns, and ensure that customer feedback is always heard and acted upon.

You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful.

Location: We're open to remote or in-person candidates who are a great fit for the role.

Key Responsibilities:
  • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
  • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
  • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
  • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
  • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
  • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
  • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
  • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.
We'd love to hear from you if:
  • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
  • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
  • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.
  • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.
  • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.
  • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services.
  • You have experience or comfort working cross-functionally with Engineering or Product teams, including identifying, documenting, and escalating technical issues in a clear and structured way
  • You're open to working one weekend day per week, as we provide customer support on weekends.
  • Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.
More Information

The Nourish Bar

Our Values

Why Nourish Exists

How We Work

Comp Philosophy

Benefits

Please note that you must be legally authorized to work in the U.S. for this position.