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Patient Experience Manager Jobs in Georgia (NOW HIRING)

Grady

Patient Experience Manager

Atlanta, GA · On-site

Patient & Family Experience Manager Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our ...

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Patient Experience Manager information

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$13

$33

$58

How much do patient experience manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for patient experience manager in Georgia is $33.68, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $43.41 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Georgia?

The most popular types of Patient Experience jobs in Georgia are:

What are popular job titles related to Patient Experience Manager jobs in Georgia?

For Patient Experience Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Georgia look for?

The top searched job categories for Patient Experience Manager jobs in Georgia are:

What cities in Georgia are hiring for Patient Experience Manager jobs?

Cities in Georgia with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $70,056 per year, or $33.7 per hour.

Patient Experience Manager

Riverdale, GA

Prime Healthcare
Hospitals • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 286 frontline employees who took The Breakroom Quiz

647th of 896 rated healthcare providers

Free food

People enjoy working here

Recommended by students

Learn more about Prime Healthcareexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Shift’s Available:  Days

Employment Type: Full Time

Hours: 8 hours

Location: Southern Regional Medical Center - Riverdale, GA 

We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. 


Essential Duties and Responsibilities (includes, but not limited to):

  • Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
  • Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
  • Communicates all requirements and commitments for each project.
  • Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
  • Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
  • Serves as a change agent on patient experience.
  • Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
  • Adopts a proactive approach to identify risk to plan success.
  • Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
  • In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
  • Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
  • Leads, facilitates, or participates in facility and facilities within region’s patient experience teams and improvement activities as assigned or approved by director.
  • Supports other teams’ work in relation to patient experience outcomes, and supports integration of process improvements across system.

EDUCATION, EXPERIENCE, TRAINING

1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting

2. Bachelor’s Degree in Business, Healthcare or a related field, preferred.

3. Must have excellent communication and presentation skills – written and oral

4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.

5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.

6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.

7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.

8. Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat.

9. Ability to travel to all entity locations throughout the geographic service area.

Here are some of the benefits of working at Prime Healthcare:

  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

#LI-HM1


Full Time
Days

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

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