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Patient Experience Manager Jobs in Decatur, GA (NOW HIRING)

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Patient Access Manager

Decatur, GA · On-site

$16 - $25/hr

Applicants must have at least one year experience directly managing employees including hiring ... Oversee patient processes and concerns. * Ensure accurate collection and verification of patient ...

Walgreens

Pharmacy Manager

Atlanta, GA

$62.50 - $73.50/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

Walgreens

Pharmacy Manager

Douglasville, GA · On-site

$5.57K - $6.12K/wk

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

Walgreens

Pharmacy Manager

Atlanta, GA · On-site

$62.50 - $73.50/hr

Patient Experience * Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive ...

Walgreens

Pharmacy Manager

Ellenwood, GA · On-site

$5.78K - $6.34K/wk

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

Walgreens

Pharmacy Manager

Ellenwood, GA · On-site

$5.78K - $6.34K/wk

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

Walgreens

Pharmacy Manager

Alpharetta, GA · On-site

$5.57K - $6.12K/wk

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... Patient Experience * Engages patients by greeting them and offering assistance with products and ...

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$15

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$68

How much do patient experience manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient experience manager in Decatur, GA is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $22.98 and $50.24 per hour, depending on experience, location, and employer.

What does a Patient Experience Manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the Patient Experience Manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a Patient Experience Manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.
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Patient Experience Manager jobs near you
Patient Experience Director

Patient Experience Director

Children's Healthcare of Atlanta

Atlanta, GA • On-site

Full-time

Posted 26 days ago

Children's Healthcare Of Atlanta rating

7.3

Company rating: 7.3 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

290th of 864 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:30 AM
Shift End Time
5:30 AM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
This position is responsible for applying extensive knowledge of patient experience, continuous process improvement practices, project management, and change management to develop and execute strategic initiatives that support organizational patient experience goals.
Experience
  • 3+ years of progressive patient/customer experience and/or service excellence experience and knowledge
  • Experience as a process change leader with demonstrated results in organizational effectiveness, quality improvement, project management and change management
  • Proven track record of identifying actionable customer insights and translating them into creative solutions that deliver results
  • Track record of building cohesive and highly engaged teams
  • Experience collaborating with clinical partners/roles to drive participation in improvement initiatives

Preferred Qualifications
  • Master's degree

Education
  • Bachelor's degree

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Strong analytical skills
  • Team and project leadership
  • Ability to rally and orchestrate cross functional resources/stakeholders, driving collaboration
  • Project management
  • Hospitality, service excellence or consulting experience
  • Strong knowledge of Epic and its reporting capabilities (Slicer Dicer, etc...)
  • Strong communication skills, including executive storytelling and presentation skills utilizing data
  • Nimble and able to handle multiple tasks, challenges and projects
  • Curious and creative

Job Responsibilities
  • Develops and executes strategies to improve patient satisfaction and overall service delivery across the patient family journey.
  • Analyzes patient family feedback and operational performance data to identify and implement improvement initiatives.
  • Delivers significant and measurable business results by leading several long-term strategic patient experience projects and initiatives.
  • Serves as a consultant and subject matter expert to clinical and administration stakeholders for patient family experience improvement.
  • Orchestrates system resources/stakeholders in the buy-in and execution of patient experience improvement initiatives.
  • Identifies industry best practices and makes recommendations on how to apply them to the Children's Healthcare of Atlanta system.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Director/Senior Director

What Children's Healthcare Of Atlanta employees say

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