Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Riverdale, GA · On-site
Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...
Atlanta, GA · On-site
This position is responsible for applying extensive knowledge of patient experience, continuous process improvement practices, project management, and change management to develop and execute ...
Atlanta, GA · On-site
This position is responsible for applying extensive knowledge of patient experience, continuous process improvement practices, project management, and change management to develop and execute ...
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Douglasville, GA · On-site
$15.25 - $20.25/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Conyers, GA · On-site
$15 - $20/hr
... managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.
Atlanta, GA · Hybrid
$43.34 - $52.81/hr
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
Atlanta, GA · Hybrid
$43.34 - $52.81/hr
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
Atlanta, GA · Hybrid
$43.34 - $52.81/hr
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
Atlanta, GA · Hybrid
$43.34 - $52.81/hr
The manager supports staff development, monitors key performance indicators, and collaborates with internal departments to enhance the patient experience. Primary duties and responsibilities: * Team ...
$15.26 - $20.06
22% of jobs
$22.11 is the 25th percentile. Wages below this are outliers.
$20.06 - $24.86
7% of jobs
$24.86 - $29.66
5% of jobs
$29.66 - $34.46
8% of jobs
The median wage is $37.26 / hr.
$34.46 - $39.26
13% of jobs
$39.26 - $44.06
11% of jobs
$47.90 is the 75th percentile. Wages above this are outliers.
$44.06 - $48.86
10% of jobs
$48.86 - $53.66
7% of jobs
$53.66 - $58.46
6% of jobs
$58.46 - $63.26
6% of jobs
$63.26 - $68.06
3% of jobs
$15
$38
$68
A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.
To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.
A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
6.4
Based on 277 frontline employees who took The Breakroom Quiz
636th of 877 rated healthcare providers
Overview
Shift’s Available: Days
Employment Type:Full Time
Hours:8 hours
Location:Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Here are some of the benefits of working at Prime Healthcare:
Health, dental, and vision insurance options
Paid vacation, sick time and holidays
Bereavement leave, FMLA and other leave options
Employer 401K options
Tuition reimbursement options
Life, disability, and other insurance options
Many other amazing benefits
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions. Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization. Communicates all requirements and commitments for each project. Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals. Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders. Serves as a change agent on patient experience. Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan. Adopts a proactive approach to identify risk to plan success. Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences. In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance. Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work. Leads, facilitates, or participates in facility and facilities within region’s patient experience teams and improvement activities as assigned or approved by director. Supports other teams’ work in relation to patient experience outcomes, and supports integration of process improvements across system.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
Bachelor’s Degree in Business, Healthcare or a related field, preferred.
Must have excellent communication and presentation skills – written and oral
Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
Must effectively manage time, and operate as a self-starter by being proactive and assertive.
Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
Strong computer literacy and software experience – Word, PowerPoint, Excel, Adobe Acrobat.
Ability to travel to all entity locations throughout the geographic service area.
Full benefits at Prime Healthcare:https://www.primehealthcare.com/careers/benefits/
#LI-HM1
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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FacilitySouthern Regional Medical Center
LocationUS-GA-Riverdale
ID2026-264950
CategoryManager
Position TypeFull Time
ShiftDays
Job TypeExempt
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Hospitals
10,000+ Employees
Ontario, CA, US
