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Patient Experience Manager Jobs in Decatur, GA (NOW HIRING)

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How much do patient experience manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for patient experience manager in Decatur, GA is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $22.98 and $50.24 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are popular job titles related to Patient Experience Manager jobs in Decatur, GA?

For Patient Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Decatur, GA look for?

The top searched job categories for Patient Experience Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Patient Experience Manager jobs?

Cities near Decatur, GA with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $81,003 per year, or $38.9 per hour.

Patient Experience Business Partner I - Decatur

Emory Healthcare

Decatur, GA • On-site

Full-time

Re-posted 11 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 217 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
  • Comprehensive health benefits that start day 1
  • Student Loan Repayment Assistance & Reimbursement Programs
  • Family-focused benefits
  • Wellness incentives
  • Ongoing mentorship, development, and leadership programs
  • And more

Work Location: Atlanta, GA
Description
  • Supports Emory Healthcare inpatient and ambulatory divisions by providing in-depth proactive consultation, training, coaching, analytics, and strategic support to managers, staff, and physicians for patient experience improvement
  • Serves as a consultant to routinely discuss, implement, and audit best practices for improving patient experience

Strategic Patient Experience Performance Improvement
  1. Provides creative solutions to exceed expectations, create loyal customers, generate positive word-of-mouth advertising, and meet patient experience survey goals
  2. Performs gap analyses, patient journey mapping, and leads multiple performance improvement tests of change with a human-centered design lens
  3. Co-designs culture change strategies with stakeholders to achieve organizational goals
  4. Prepares training courses, tools, and presentations to support patient experience strategy
  5. Identifies coaching opportunities to build capacity for underperforming care team members in collaboration with stakeholders, providing shadowing, auditing, and individual coaching sessions
  6. Drives patient experience improvement programs in partnership with key stakeholders

Collaboration, Integration & Staff Management
  1. Partners with local leadership to engage team members and volunteers for improvement initiatives
  2. Rounds in clinical areas and provides real-time coaching
  3. Provides coaching and training on service recovery, best practices, patient communications, reward and recognition, and service data retrieval and analysis
  4. Performs rounds and audits in partnership with clinical and operational teams to support process improvement and patient experience strategies
  5. Collaborates with care teams to integrate patient experiences into ongoing quality improvement efforts
  6. Collaborates with interdisciplinary teams to drive patient experience-based improvement initiatives
  7. Develops and implements patient experience recognition initiatives to celebrate and reward high-performing departments and individuals that consistently demonstrate service excellence
  8. Actively participates in improvement projects that improve workflows, efficiency, accuracy, and quality of the care experience

Metrics, Data & Patient Experience Reporting
  1. Demonstrates proficiency in qualitative and quantitative patient experience data collection, analysis, and reporting, including focus groups
  2. Continually monitors patient experience data and analyzes results, collects and reports feedback, conducts gap analyses, identifies critical factors for success, and convenes multidisciplinary teams for process improvement initiatives
  3. Leads the creation, review, and timely distribution of reports for patient experience accountability and goal setting
  4. Identifies trends, areas of concern, and opportunities for improvement, and provides actionable insight for fiscal year improvement goals
  5. Captures and utilizes patient stories to illustrate the patient's journey, integrating these narratives into educational initiatives to drive improvements

Subject Matter Expertise and Growth
  1. Demonstrates leadership skills in committees and improvement projects that improve patient experience
  2. Participates in and initiates research studies, actively pursues publications, and/or national presentations at conferences
  3. Advises on content for patient-facing communications to improve patient experience
  4. Works with manager to formulate a plan for personal professional development and identify needed resources for training
  5. Attends meetings, huddles, and educational in-services as appropriate
  6. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments

Additional Duties as Assigned
Performs other duties as assigned
Travel: Travel between Emory operating units and affiliated sites
Work Type: Hybrid employee - may split time between working remotely and working in the office
Minimum Required Qualifications:
  • Bachelor's degree from an accredited institution; a combination of education and experience will be considered in lieu of the degree requirement
  • Two years of relevant healthcare experience working with clinical teams and/or patients
  • Experience in process improvement, training, and change management concepts

Knowledge, Skills, and Abilities (Required):
  1. Strong interpersonal, communication, and relationship-building skills
  2. Knowledge of data analysis and reporting techniques
  3. Ability to coach, train, and educate leaders and staff
  4. Proficiency in Microsoft Office, customer databases, and other business applications
  5. Ability to work independently, manage multiple priorities, and exercise sound judgment

Preferred Qualifications
  • Education - Master's degree from an accredited institution
  • Experience - Three or more years of relevant healthcare experience working with clinical teams and/or patients Certification - CPXP, DEI, Data Analytics, or other relevant certification

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.
PHYSICAL REQUIREMENTS (Medium Max 25 lbs.): Up to 25 lbs., 0-33% of the workday (occasionally); lifting up to 25 lbs. maximum; carrying objects up to 25 lbs.; occasional to frequent standing and walking; occasional sitting; close eye work (computers, typing, reading, and writing). Physical demands may vary depending on the assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to, blood-borne pathogen exposure; biohazardous waste; chemicals, gases, fumes, vapors; communicable diseases; electrical shock; floor surfaces; hot and cold temperatures; indoor and outdoor conditions; latex; lighting; patient care/handling injuries; radiation; shift work; and travel as required. Use of personal protective equipment, including respirators, may be required. Environmental conditions may vary depending on the assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

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