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Patient Liaison Jobs in Decatur, GA (NOW HIRING)

Prenuvo

Patient Liaison

Atlanta, GA · On-site

We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic . As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a ...

Prenuvo

Patient Liaison

Atlanta, GA · On-site

We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic . As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a ...

Prenuvo

Patient Liaison

Atlanta, GA · On-site

We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic . As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a ...

Select Medical

Clinical Liaison

Atlanta, GA · On-site

$70K - $100K/yr

Clinical Liaison ( RN / RRT ) Select Specialty Hospital Critical Illness Recovery Hospital (LTACH ... Additionally, you will facilitate patient transfers and address barriers to accessing specialized ...

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All JobsPatient Liaison JobsPatient Liaison Jobs in Decatur, GA

Patient Liaison information

See Decatur, GA salary details

$13

$21

$32

How much do patient liaison jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient liaison in Decatur, GA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.42 per hour, depending on experience, location, and employer.

What is a patient liaison?

A Patient Liaison is a healthcare professional who acts as an intermediary between patients, their families, and medical staff. Their primary role is to facilitate communication, address patient concerns, and ensure that patients understand their treatment plans and options. Patient Liaisons help manage complaints, provide emotional support, and coordinate non-clinical services to enhance the overall patient experience. They work in hospitals, clinics, and other healthcare settings to promote patient satisfaction and advocacy.

What is a patient liaison?

A patient liaison, also known as a patient advocate, works closely with patients, as well as their relatives and caregivers, to provide support and information to help determine health care options with insurance companies. As a worker in patient relations, your duties often involve scheduling aftercare or rehabilitation services following patient release from a medical facility, interpreting health care procedures and policies, preparing incident reports as necessary, and resolving any patient complaints. You may work with several cases simultaneously, making time management an important trait to have. Compassion and excellent interpersonal skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient liaison, and why are they important?

To thrive as a Patient Liaison, you need strong communication skills, a background in healthcare administration or a related field, and knowledge of medical terminology. Familiarity with patient management systems, electronic health records (EHRs), and sometimes certification in patient advocacy or customer service are valuable assets. Exceptional empathy, problem-solving abilities, and cultural sensitivity help build trust and effectively address patient concerns. These skills are essential to ensuring clear communication between patients and healthcare providers, improving patient satisfaction, and supporting positive health outcomes.

What are some common challenges faced by patient liaisons and how can they be addressed?

Patient Liaisons often navigate complex situations, such as managing communication between patients, families, and medical staff, which can sometimes involve handling sensitive information or addressing concerns about care. One common challenge is ensuring all parties feel heard and informed, especially in fast-paced healthcare environments. Building strong relationships, practicing active listening, and maintaining clear, compassionate communication are key strategies for overcoming these hurdles. Additionally, staying organized and up-to-date on hospital protocols helps Patient Liaisons provide accurate guidance and support.

What is the difference between Patient Liaison vs Medical Scheduler?

AspectPatient LiaisonMedical Scheduler
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; training on scheduling software often provided
Work EnvironmentHospitals, clinics, healthcare offices; patient interactionMedical offices, clinics; administrative setting
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, outpatient centers
Common Search & Comparison IntentPatient communication, care coordinationAppointment scheduling, administrative support

The main difference is that a Patient Liaison focuses on patient communication and care coordination, while a Medical Scheduler handles appointment scheduling and administrative tasks. Both roles are essential in healthcare settings but serve different functions related to patient interaction and administrative support.

How much schooling is required for a patient liaison?

A patient liaison typically needs a high school diploma or equivalent; some positions may prefer postsecondary education or relevant certifications in healthcare or customer service. Strong communication skills and knowledge of medical terminology are also important for the role.
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Patient Liaison jobs near you
Infographic showing various Patient Liaison job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,232 per year, or $21.7 per hour.

Patient Liaison

Prenuvo

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".
We are looking for a Patient Liaison to join our incredible team at our Atlanta, Georgia clinic. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed.
This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!
What You'll Do
Front Desk Responsibilities
  1. Patient Check-In, Registration, and Check Out
    • Welcome patients and visitors, ensuring a warm and professional first impression.
    • Verify patient identity, and required documentation.
    • Assist patients with completing registration and intake forms as needed.
    • Manage scheduling, cancellations, and rescheduling of appointments.
    • Educate patients on post-scan expectations.
  2. Communication and Coordination
    • Serve as a liaison between patients, providers, technologists, and clinical staff.
    • Ensure the front desk area is organized, stocked, and operates efficiently.
  3. Customer Service Excellence
    • Address patient concerns or complaints with empathy and professionalism.
    • Encourage patient feedback and foster a positive clinical experience.

What You'll Bring
  • Experience: At least 5+ years in customer service, preferably in a healthcare or related field.
  • Initiative: A self-starter who takes ownership of their training and development.
  • Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
  • Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
  • Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
  • Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:
  • Previous experience in healthcare, hospitality, or MedSpa.
  • Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies
  • Exceptional interpersonal and communication skills.
  • Attention to detail and a commitment to high standards of excellence.
  • Strong organizational skills and the ability to adapt to change.
  • Problem-solving and decision-making abilities.
  • Passion for patient care and creating memorable experiences.
  • Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations
  • The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values
First: we are Pioneers
  • Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders
  • We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead - in a mindset of ownership and duty to our mission.

Above all: we are Patients
  • We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

What We Offer
  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered-making your commute easier and more affordable!
  • Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
  • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
  • The hourly wage for this role ranges from $25-$29 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.
Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

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