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Patient Liaison Jobs in Decatur, GA (NOW HIRING)

AdaptHealth LLC

Patient Liaison

Marietta, GA · On-site

Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment ...

AdaptHealth, LLC

Patient Liaison

Marietta, GA · On-site

Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment ...

AdaptHealth, LLC

Patient Liaison (HME)

Marietta, GA · On-site

Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment ...

AdaptHealth LLC

Patient Liaison (HME)

Marietta, GA · On-site

Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment ...

Select Medical

Clinical Liaison

Atlanta, GA · On-site

$70K - $100K/yr

Clinical Liaison ( RN / RRT ) Select Specialty Hospital Critical Illness Recovery Hospital (LTACH ... Additionally, you will facilitate patient transfers and address barriers to accessing specialized ...

Encompass Health Corporation

Rehab Liaison

Atlanta, GA · On-site

Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills ... You'll play a crucial role in helping us drive growth through patient referrals. To help support ...

Encompass Health

Rehab Liaison

Atlanta, GA

Clinical Rehab Liaison Career Opportunity Appreciated for your Clinical Rehab Liaison Skills ... You'll play a crucial role in helping us drive growth through patient referrals. To help support ...

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All JobsPatient Liaison JobsPatient Liaison Jobs in Decatur, GA

Patient Liaison information

See Decatur, GA salary details

$13

$21

$32

How much do patient liaison jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient liaison in Decatur, GA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.42 per hour, depending on experience, location, and employer.

Do you need a degree to be a patient liaison?

A degree is not always required to become a patient liaison, but many employers prefer candidates with a high school diploma or equivalent, along with strong communication and interpersonal skills. Some positions may require or prefer postsecondary education or certifications in healthcare or patient advocacy.

What does a patient liaison do?

A patient liaison acts as a communication link between patients and healthcare providers, helping patients understand their treatment options, navigate hospital procedures, and address concerns. They often coordinate appointments, provide emotional support, and ensure patients have access to necessary resources, requiring strong communication and organizational skills.

What is the most chill healthcare job?

A patient liaison role is often considered a relatively low-stress healthcare job, as it involves coordinating patient care, communicating with patients and staff, and providing support. These positions typically require strong communication skills and may have regular hours, with less physical or emergency-related demands compared to other healthcare roles.

What are some common challenges faced by Patient Liaisons and how can they be addressed?

Patient Liaisons often navigate complex situations, such as managing communication between patients, families, and medical staff, which can sometimes involve handling sensitive information or addressing concerns about care. One common challenge is ensuring all parties feel heard and informed, especially in fast-paced healthcare environments. Building strong relationships, practicing active listening, and maintaining clear, compassionate communication are key strategies for overcoming these hurdles. Additionally, staying organized and up-to-date on hospital protocols helps Patient Liaisons provide accurate guidance and support.

What is a Patient Liaison?

A Patient Liaison is a healthcare professional who acts as an intermediary between patients, their families, and medical staff. Their primary role is to facilitate communication, address patient concerns, and ensure that patients understand their treatment plans and options. Patient Liaisons help manage complaints, provide emotional support, and coordinate non-clinical services to enhance the overall patient experience. They work in hospitals, clinics, and other healthcare settings to promote patient satisfaction and advocacy.

What Is a Patient Liaison?

A patient liaison, also known as a patient advocate, works closely with patients, as well as their relatives and caregivers, to provide support and information to help determine health care options with insurance companies. As a worker in patient relations, your duties often involve scheduling aftercare or rehabilitation services following patient release from a medical facility, interpreting health care procedures and policies, preparing incident reports as necessary, and resolving any patient complaints. You may work with several cases simultaneously, making time management an important trait to have. Compassion and excellent interpersonal skills are essential for this job.

What are the key skills and qualifications needed to thrive as a Patient Liaison, and why are they important?

To thrive as a Patient Liaison, you need strong communication skills, a background in healthcare administration or a related field, and knowledge of medical terminology. Familiarity with patient management systems, electronic health records (EHRs), and sometimes certification in patient advocacy or customer service are valuable assets. Exceptional empathy, problem-solving abilities, and cultural sensitivity help build trust and effectively address patient concerns. These skills are essential to ensuring clear communication between patients and healthcare providers, improving patient satisfaction, and supporting positive health outcomes.

What is another name for a patient liaison?

Another name for a patient liaison is patient advocate or patient coordinator. These roles involve communicating between patients and healthcare providers to ensure patient needs are met and information is clearly conveyed. The titles may vary depending on the healthcare facility or organization.

What is the difference between Patient Liaison vs Medical Scheduler?

AspectPatient LiaisonMedical Scheduler
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; training on scheduling software often provided
Work EnvironmentHospitals, clinics, healthcare offices; patient interactionMedical offices, clinics; administrative setting
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, outpatient centers
Common Search & Comparison IntentPatient communication, care coordinationAppointment scheduling, administrative support

The main difference is that a Patient Liaison focuses on patient communication and care coordination, while a Medical Scheduler handles appointment scheduling and administrative tasks. Both roles are essential in healthcare settings but serve different functions related to patient interaction and administrative support.

More about Patient Liaison jobs
What are popular job titles related to Patient Liaison jobs in Decatur, GA? For Patient Liaison jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Liaison jobs in Decatur, GA look for? The top searched job categories for Patient Liaison jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Liaison jobs? Cities near Decatur, GA with the most Patient Liaison job openings:
Patient Liaison jobs near you
Patient Liaison Supervisor

Patient Liaison Supervisor

Alcanza Clinical Research

Decatur, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Description
Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.
The Manager, Patient Liaison Services is responsible for leading and supporting a team of onsite patient recruitment professionals to identify, engage, and enroll eligible participants in clinical trials. This role plays a critical part in optimizing recruitment strategies across multiple therapeutic areas and works collaboratively with site and regional directors, study teams, investigators, marketing, and community outreach partners to ensure recruitment goals are met efficiently and ethically.

Key Responsibilities
Essential Job Duties:
  • Manage the patient liaison function with a focus on driving recruitment, monitoring performance metrics, and meeting site & regional recruitment targets and needs.
  • Manage, direct, and train on the activities of the assigned patient liaison team; routinely assess study-specific processes and site needs, evaluate training needs and compliance, drive screening numbers and output, and ensure the quality of scheduled appointments.
  • Monitor, collect, and report on performance metrics including outbound calling, patient scheduling, completed appointments, DNQ rates, quality of calls and appointments made, and overall key performance metrics for team(s).
  • Collaborate with regional management, site leadership, and other team members/departments to optimize Patient Liaisons' performance to meet site and regional goals.  Communicate and liaise with teams, patients, and clients (internal & external) in a timely and professional manner.
  • Develop and oversee strategic recruitment plans targeting priority studies of specific populations to meet study enrollment goals. 
  • Ensure team members are well-versed in all active clinical trials and understand relevant therapeutic indications. 
  •  Utilize CTMS to monitor and triage no-shows and screen failures (DNQs) and generate targeted call lists. 
  • Promote and manage referral initiatives such as “Refer-A-Friend” campaigns. 
  • Equip staff with multi-study recruitment tools to support cross-therapeutic enrollment success. 
  • Support eligibility assessments through prescreening interviews and collaboration with clinical staff. 
  • Monitor site and regional recruitment metrics, adjusting strategies as needed to meet performance targets. 
  • Contribute to site, regional, and organizational initiatives aimed at improving recruitment operations. 
  • Maintain and optimize tracking systems for no-shows and DNQs. 
  • Provide prescreening logs and recruitment updates to sponsors, offering strategic input to support enrollment objectives. 
  • Coordinate with site staff, cross-functional teams, and investigators to ensure seamless recruitment workflows.
  • Build and manage relationships with community organizations, HCP providers, and advocacy groups.  
  • Develop culturally sensitive recruitment approaches to reach diverse populations. 
  • Organize, present, and attend ongoing outreach events (on-site and off-site)  to raise awareness of clinical trials.  
  • Coordinate and train the Patient Liaison team to effectively build and manage community relationships and actively participate in outreach events. 
  • Draft and distribute ongoing newsletters to engage current and potential study participants, leveraging CTMS for targeted communications.
  • Collaborate with Alcanza marketing team to execute digital and print campaigns and manage marketing materials for outreach events.  
  • Responsible for all people management activities including staff scheduling to ensure optimal coverage, interviewing and selection, performance appraisals & goal setting, timecard, PTO and payroll needs, employee counseling, new hire onboarding and training, and career development. Manage and mentor assigned staff, proactively identify and resolve issues, and work to ensure successful team operations.  
  • Manage and communicate enrollment goals and timelines as aligned with business needs.
  • Handle escalated patient calls, inquiries, or issues.  Escalate issues as appropriate. 
  • Employ strategic thinking and problem-solving skills to propose and implement risk mitigations.
  • Maintain a high level of knowledge regarding study mix and resource availability at each site.
  • Ensure function activities comply with regulatory guidelines, study requirements, & company policies.
  • Lead, participate, and/or present in team, site, operations, management, client, or other meetings.
  • Perform other related duties as assigned.


Skills, Knowledge and Expertise
Minimum Qualifications:  An associate’s degree AND a minimum of 3 years’ related experience, or an equivalent combination of education and experience, is required.  3+ years’ experience in healthcare or clinical research recruitment and patient engagement is required.  Must have a strong understanding of clinical trial processes and applicable regulatory requirements.  Prior experience with therapy areas, customer service, scheduling and CTMS (Clinical Trial Management Systems) is highly preferred.  1+ years’ experience with people management is highly preferred.  Familiarity with digital marketing, CRM systems, and recruitment analytics is a plus. 
Required Skills: 
  • Proficiency with computer applications such as Microsoft applications, email, web applications, and the ability to type proficiently (40+ wpm)
  • Must possess strong organizational, time management, problem-solving, presentation, and project management skills.
  • Well-developed written and verbal communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.  
  • Well-developed interpersonal and listening skills and the ability to work well independently, collaboratively, and professionally within a team environment, with clients and all stakeholders (internal & external), and with all levels within the organization.
  • Must be detail-oriented, possess a high degree of professionalism, integrity, dependability, respect of others, self-motivation, and exemplify a strong work ethic.
  • Must have the ability to thrive in a fast-paced, deadline-driven environment
  • Ability to work under minimal supervision, identify problems and implement solutions.
  • Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits
  • Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire. 
  • Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.