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Patient Liaison Jobs in Decatur, GA (NOW HIRING)

USA Clinics Group

Physician Liaison

Atlanta, GA · On-site

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the ... The Physician Liaison effectively communicates current and comprehensive clinical knowledge of ...

USA Clinics Group

Physician Liaison

Atlanta, GA

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the ... The Physician Liaison effectively communicates current and comprehensive clinical knowledge of ...

USA Clinics Group

Physician Liaison

Atlanta, GA · On-site

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient vein, fibroid, vascular ...

thrivespc

Delivery - Hospital Liaison

Marietta, GA

Responsible for competent, efficient, and friendly delivery service to customers in the hospital or in the patient's home. The liaison works closely with hospital Case Management to educate patients ...

thrivespc

Delivery - Hospital Liaison

Marietta, GA · On-site

Responsible for competent, efficient, and friendly delivery service to customers in the hospital or in the patient's home. The liaison works closely with hospital Case Management to educate patients ...

thrivespc

Delivery - Hospital Liaison

Marietta, GA

Responsible for competent, efficient, and friendly delivery service to customers in the hospital or in the patient's home. The liaison works closely with hospital Case Management to educate patients ...

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All JobsPatient Liaison JobsPatient Liaison Jobs in Decatur, GA

Patient Liaison information

See Decatur, GA salary details

$13

$21

$32

How much do patient liaison jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for patient liaison in Decatur, GA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $24.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Liaisons and how can they be addressed?

Patient Liaisons often navigate complex situations, such as managing communication between patients, families, and medical staff, which can sometimes involve handling sensitive information or addressing concerns about care. One common challenge is ensuring all parties feel heard and informed, especially in fast-paced healthcare environments. Building strong relationships, practicing active listening, and maintaining clear, compassionate communication are key strategies for overcoming these hurdles. Additionally, staying organized and up-to-date on hospital protocols helps Patient Liaisons provide accurate guidance and support.

What is a Patient Liaison?

A Patient Liaison is a healthcare professional who acts as an intermediary between patients, their families, and medical staff. Their primary role is to facilitate communication, address patient concerns, and ensure that patients understand their treatment plans and options. Patient Liaisons help manage complaints, provide emotional support, and coordinate non-clinical services to enhance the overall patient experience. They work in hospitals, clinics, and other healthcare settings to promote patient satisfaction and advocacy.

What Is a Patient Liaison?

A patient liaison, also known as a patient advocate, works closely with patients, as well as their relatives and caregivers, to provide support and information to help determine health care options with insurance companies. As a worker in patient relations, your duties often involve scheduling aftercare or rehabilitation services following patient release from a medical facility, interpreting health care procedures and policies, preparing incident reports as necessary, and resolving any patient complaints. You may work with several cases simultaneously, making time management an important trait to have. Compassion and excellent interpersonal skills are essential for this job.

What are the key skills and qualifications needed to thrive as a Patient Liaison, and why are they important?

To thrive as a Patient Liaison, you need strong communication skills, a background in healthcare administration or a related field, and knowledge of medical terminology. Familiarity with patient management systems, electronic health records (EHRs), and sometimes certification in patient advocacy or customer service are valuable assets. Exceptional empathy, problem-solving abilities, and cultural sensitivity help build trust and effectively address patient concerns. These skills are essential to ensuring clear communication between patients and healthcare providers, improving patient satisfaction, and supporting positive health outcomes.

What is the difference between Patient Liaison vs Medical Scheduler?

AspectPatient LiaisonMedical Scheduler
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; training on scheduling software often provided
Work EnvironmentHospitals, clinics, healthcare offices; patient interactionMedical offices, clinics; administrative setting
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, outpatient centers
Common Search & Comparison IntentPatient communication, care coordinationAppointment scheduling, administrative support

The main difference is that a Patient Liaison focuses on patient communication and care coordination, while a Medical Scheduler handles appointment scheduling and administrative tasks. Both roles are essential in healthcare settings but serve different functions related to patient interaction and administrative support.

More about Patient Liaison jobs
What are popular job titles related to Patient Liaison jobs in Decatur, GA? For Patient Liaison jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Patient Liaison jobs in Decatur, GA look for? The top searched job categories for Patient Liaison jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patient Liaison jobs? Cities near Decatur, GA with the most Patient Liaison job openings:
Patient Liaison jobs near you
Infographic showing various Patient Liaison job openings in Decatur, GA as of June 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $45,232 per year, or $21.7 per hour.
Health & Wellness Access Liaison

Health & Wellness Access Liaison

Emory Healthcare

Atlanta, GA • On-site

Full-time

Posted 11 days ago

Emory Healthcare rating

7.7

Company rating: 7.7 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

159th of 872 rated healthcare providers

Job description

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1

Student Loan Repayment Assistance & Reimbursement Programs

Family-focused benefits

Wellness incentives

Ongoing mentorship, development, leadership programs...and more

Description

The Health & Wellness Access Liaison serves as a high-performing brand ambassador for Emory Healthcare, delivering exceptional customer service and personalized care coordination for employees and corporate partner populations.

This role acts as a liaison between employees and Emory Healthcare providers, assessing individual needs and coordinating access to care across physicians, services, and community resources. The Liaison enhances the employee healthcare experience through customized care plans, proactive engagement, and integration of wellness initiatives that support improved health outcomes.

RESPONSIBILITIESCare Coordination & Navigation

  • Serve as the primary liaison between employees and Emory Healthcare providers and staff.

  • Assess employee needs and coordinate care with appropriate physicians, care teams, and services.

  • Develop customized care itineraries tailored to individual health and lifestyle needs.

  • Facilitate seamless navigation across the Emory Healthcare system and community resources.

Employee Experience & Concierge Support

  • Provide consistent onsite presence and concierge-level service to employees.

  • Build strong relationships to enhance engagement and satisfaction with healthcare services.

  • Deliver a high-touch, patient-centered experience aligned with Emory Healthcare standards.

Wellness & Program Integration

  • Partner with the Office of Wellbeing to incorporate wellness initiatives into healthcare services.

  • Support and promote programs that improve employee health and wellbeing.

  • Identify opportunities to introduce innovative services that enhance overall health outcomes.

Outreach & Engagement

  • Collaborate with Marketing and Community Engagement teams to support outreach initiatives, including:

    • Health fairs

    • Educational sessions

    • Preventive screenings

  • Participate in initiatives that strengthen employee engagement and awareness of available services.

Performance & Continuous Improvement

  • Develop and implement mechanisms to measure program effectiveness and success.

  • Analyze outcomes and recommend improvements to enhance service delivery and health initiatives.

  • Partner with leadership to drive performance and achieve program goals.

Additional Responsibilities

  • Perform other duties as assigned to support employee health and engagement initiatives.

MINIMUM QUALIFICATIONSEducation

Bachelor's degree preferred.

Experience

Minimum of two (2) years of healthcare, customer service, or related experience preferred.

Knowledge, Skills, and Abilities

  • Strong interpersonal, customer service, and communication skills.

  • Detail-oriented with strong organizational and coordination abilities.

  • Critical thinking and problem-solving skills.

  • Ability to work independently with minimal supervision.

  • Professional demeanor with a strong commitment to service excellence.

Additional Requirements

  • Strong knowledge of scheduling across a wide range of healthcare services.

  • Understanding of Patient Access operations and workflows.

  • Interest in or knowledge of employee health and wellness initiatives.

  • Resourceful, solution-oriented, and dependable.

  • Ability to drive health initiatives and achieve measurable outcomes.

  • Demonstrates ownership, accountability, and pride in delivering high-quality service

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Employment Type: FULL_TIME

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