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Patient Experience Director

Patient Experience Director

Children's Healthcare of Atlanta

Atlanta, GA • On-site

Full-time

Posted 26 days ago

Children's Healthcare Of Atlanta rating

7.3

Company rating: 7.3 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

289th of 861 rated healthcare providers

Job description

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:30 AM
Shift End Time
5:30 AM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
This position is responsible for applying extensive knowledge of patient experience, continuous process improvement practices, project management, and change management to develop and execute strategic initiatives that support organizational patient experience goals.
Experience
  • 3+ years of progressive patient/customer experience and/or service excellence experience and knowledge
  • Experience as a process change leader with demonstrated results in organizational effectiveness, quality improvement, project management and change management
  • Proven track record of identifying actionable customer insights and translating them into creative solutions that deliver results
  • Track record of building cohesive and highly engaged teams
  • Experience collaborating with clinical partners/roles to drive participation in improvement initiatives

Preferred Qualifications
  • Master's degree

Education
  • Bachelor's degree

Certification Summary
  • No professional certifications required

Knowledge, Skills, and Abilities
  • Strong analytical skills
  • Team and project leadership
  • Ability to rally and orchestrate cross functional resources/stakeholders, driving collaboration
  • Project management
  • Hospitality, service excellence or consulting experience
  • Strong knowledge of Epic and its reporting capabilities (Slicer Dicer, etc...)
  • Strong communication skills, including executive storytelling and presentation skills utilizing data
  • Nimble and able to handle multiple tasks, challenges and projects
  • Curious and creative

Job Responsibilities
  • Develops and executes strategies to improve patient satisfaction and overall service delivery across the patient family journey.
  • Analyzes patient family feedback and operational performance data to identify and implement improvement initiatives.
  • Delivers significant and measurable business results by leading several long-term strategic patient experience projects and initiatives.
  • Serves as a consultant and subject matter expert to clinical and administration stakeholders for patient family experience improvement.
  • Orchestrates system resources/stakeholders in the buy-in and execution of patient experience improvement initiatives.
  • Identifies industry best practices and makes recommendations on how to apply them to the Children's Healthcare of Atlanta system.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Director/Senior Director

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Patient Care Director?

A: To succeed as a Patient Care Director, key technical skills include expertise in healthcare regulations, clinical operations management, and data analysis to drive quality improvement initiatives. Essential soft skills include strong communication and interpersonal skills to effectively collaborate with interdisciplinary teams, empathetic leadership to foster a patient-centered culture, and strategic thinking to navigate complex healthcare environments. By combining these technical and soft skills, a Patient Care Director can drive positive outcomes, build strong relationships, and advance their career in healthcare leadership.

Q: What is the career path for a Patient Care Director?

A: A Patient Care Director typically follows a career progression from entry-level roles such as Nurse Manager or Clinical Coordinator, to mid-level positions like Assistant Director of Nursing or Department Manager, and finally to senior roles like Patient Care Director or Chief Nursing Officer. Key opportunities for skill development and professional growth in this role include leadership, strategic planning, and operational management, as well as expertise in areas like quality improvement, patient safety, and regulatory compliance. Long-term career prospects for a Patient Care Director may include executive leadership positions, consulting roles, or academia, or transitioning into related fields like healthcare administration or policy development.

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Children's Healthcare of Atlanta job posting for a Patient Experience Director in Atlanta, GA with a salary of $98,100 to $143,200 Annually with a map of Atlanta location.