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Patient Experience Jobs in Georgia (NOW HIRING)

Prime Healthcare

Patient Experience Manager

Riverdale, GA · On-site

$75 - $95/hr

Southern Regional Medical Center - Riverdale, GA We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement. Here are ...

Emory Healthcare

Manager, Patient Experience

Atlanta, GA · On-site

$43.34 - $52.81/hr

Provides coaching on service recovery, patient experience best practices, employee communications, reward and recognition, service data retrieval and analysis. * Plans, develops and coordinates ...

Emory Healthcare

Manager, Patient Experience

Atlanta, GA · On-site

$70 - $95/hr

Provides coaching on service recovery, patient experience best practices, employee communications, reward and recognition, service data retrieval and analysis. * Plans, develops and coordinates ...

Grady

Patient Experience Manager

Atlanta, GA · On-site

Patient & Family Experience Manager Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our ...

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How much do patient experience jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient experience in Georgia is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.07 per hour, depending on experience, location, and employer.

What is a patient experience professional?

A Patient Experience professional is responsible for improving the overall experience of patients within healthcare settings. They focus on ensuring that patients receive compassionate, effective, and timely care while addressing concerns and feedback from patients and their families. Their role often includes analyzing patient satisfaction data, implementing service improvements, and collaborating with clinical and non-clinical teams to enhance all aspects of patient interactions. By fostering a patient-centered culture, they help healthcare organizations provide better care and improve patient outcomes.

What are the key skills and qualifications needed to thrive in patient experience roles?

To excel in Patient Experience roles, a background in healthcare administration, customer service, or a related field, often supported by a relevant degree or certification, is essential. Familiarity with patient feedback systems, healthcare analytics tools, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and empathy help professionals connect with patients and address their concerns effectively. These skills are vital to ensure positive patient interactions, improve satisfaction scores, and foster a culture of patient-centered care.

What are some common challenges faced by patient experience professionals, and how are they typically addressed?

Patient Experience professionals often face the challenge of balancing patient satisfaction with operational efficiency. They may encounter issues such as communication gaps between staff and patients, managing complaints, or addressing unmet expectations. To address these challenges, professionals regularly collect and analyze patient feedback, collaborate closely with clinical and administrative teams, and implement targeted improvement initiatives. Continuous staff training and fostering a culture of empathy are also key strategies to enhance the patient experience.

What is the difference between Patient Experience vs Patient Advocate?

AspectPatient ExperiencePatient Advocate
Required CredentialsHealthcare certifications, customer service skillsHealthcare knowledge, communication skills, certifications vary
Work EnvironmentHospitals, clinics, healthcare settingsHospitals, community organizations, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsPatient support organizations, hospitals, advocacy groups
Search & Comparison IntentUnderstanding roles in patient care experienceAssisting patients, navigating healthcare systems

Patient Experience professionals focus on improving overall patient satisfaction and care quality within healthcare settings. Patient Advocates actively support and guide patients through their healthcare journeys, addressing concerns and ensuring their rights are protected. While both roles aim to enhance patient care, Patient Experience roles are more about service improvement, whereas Patient Advocates provide direct patient support and advocacy.

What are the career paths in patient experience?

Career paths in patient experience include roles such as Patient Experience Coordinator, Patient Advocate, and Patient Relations Manager. Advancement can lead to leadership positions like Director of Patient Experience or Chief Patient Officer, often requiring strong communication skills, healthcare knowledge, and experience in customer service or healthcare administration.

What is a patient experience job description?

A patient experience job involves improving patients' interactions with healthcare providers and facilities by addressing their needs, concerns, and satisfaction. Roles often include patient advocacy, communication, and ensuring a positive healthcare environment, requiring strong interpersonal and communication skills. These positions may also involve data collection and reporting to enhance service quality.

What are the most commonly searched types of Patient Experience jobs in Georgia?

The most popular types of Patient Experience jobs in Georgia are:

What are popular job titles related to Patient Experience jobs in Georgia?

For Patient Experience jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Patient Experience jobs in Georgia look for?

The top searched job categories for Patient Experience jobs in Georgia are:

What cities in Georgia are hiring for Patient Experience jobs?

Cities in Georgia with the most Patient Experience job openings:

Patient Experience jobs near you
Infographic showing various Patient Experience job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 18% Part Time, 8% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,933 per year, or $16.3 per hour.

Patient Experience Manager

Riverdale, GA • On-site

Southern Regional Medical Center
Health Care and Social Assistance • 1 - 5K employees
Learn more about Southern Regional Medical Centerexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Overview
Shift's Available: Days
Employment Type: Full Time
Hours: 8 hours
Location: Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
  • Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
  • Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
  • Communicates all requirements and commitments for each project.
  • Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
  • Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
  • Serves as a change agent on patient experience.
  • Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
  • Adopts a proactive approach to identify risk to plan success.
  • Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
  • In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
  • Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
  • Leads, facilitates, or participates in facility and facilities within region's patient experience teams and improvement activities as assigned or approved by director.
  • Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
2. Bachelor's Degree in Business, Healthcare or a related field, preferred.
3. Must have excellent communication and presentation skills - written and oral
4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.
6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
8. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat.
9. Ability to travel to all entity locations throughout the geographic service area.
Here are some of the benefits of working at Prime Healthcare:
  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/
#LI-HM1
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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