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Patient Experience Associate Jobs in Georgia (NOW HIRING)

Pediatrix

Patient Services Associate

Cumming, GA

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Cumming, GA · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Cumming, GA · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with ...

Pediatrix

Patient Services Associate

Cumming, GA · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Pediatrix

Patient Services Associate

Cumming, GA · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate ...

Emory Healthcare

Patient Access Associate

Atlanta, GA · On-site

Patient Access Associates work closely with patients, families, referring providers, clinical and ... Patient Care/Service Quality/Communication Promoting a positive patient and family experience and ...

Emory Healthcare

Patient Access Associate

Atlanta, GA · On-site

$18 - $21.93/hr

Patient Access Associates work closely with patients, families, referring providers, clinical and ... Patient Care/Service Quality/Communication Promoting a positive patient and family experience and ...

New

Emory Healthcare

Patient Access Associate

Atlanta, GA · On-site

Patient Access Associates work closely with patients, families, referring providers, clinical and ... Patient Care/Service Quality/Communication Promoting a positive patient and family experience and ...

Emory Healthcare

Patient Access Associate

Atlanta, GA · On-site

Patient Access Associates work closely with patients, families, referring providers, clinical and ... Patient Care/Service Quality/Communication Promoting a positive patient and family experience and ...

usrs2

Supervisor, Patient Access

Atlanta, GA · Hybrid

The PACE (Patient Access Call Center of Excellence) Supervisor is responsible for supervising and ... Associate/bachelor's degree preferred or equivalent combination of experience and education ...

The Sullivan Group HR

Patient Checkout Associate

Savannah, GA

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Checkout Associate Status: Non-Exempt Job Summary: Checkout/Receptionist duties include ... Experience: * Minimum of 3 years' medical experience, preferably in a hospital or office practice ...

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Showing results 21-40

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Georgia?

The most popular types of Patient Experience jobs in Georgia are:

What are popular job titles related to Patient Experience Associate jobs in Georgia?

For Patient Experience Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Georgia look for?

The top searched job categories for Patient Experience Associate jobs in Georgia are:

What cities in Georgia are hiring for Patient Experience Associate jobs?

Cities in Georgia with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Director - Patient Connection Center

Piedmont Healthcare Inc.

Atlanta, GA • On-site

Full-time

Re-posted 5 days ago

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

381st of 889 rated healthcare providers

Job description

Overview
Experience the advantages of real career change!
Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future.
Responsibilities
The Piedmont Healthcare Patient Connection Center Director is responsible for leading and overseeing a Patient Connection Center service center team encompassing 2-7 contact center and financial clearance Managers, with ultimate accountability of 50-100+ frontline associates. Organizes, plans and monitors daily operations of inbound and outbound patient contact center, scheduling, verification and authorization teams, which support Piedmont Healthcare's physician practices and hospitals. Champions an accountable culture with a focus on delivering a next-generation, hassle-free access experience for both patients and providers. Promotes a cohesive vision aligned across the entire Patient Connection Center. Serves as Director representative to functional advisory panels, collaborates to drive efficiency and continuous improvement. Functions that report to this position include Scheduling, Preregistration, Patient Estimates, Upfront Collections, Clinic Messaging, Order Indexing, Order Validation and Medical Necessity for both hospital and physician services; plus, other tangential functions as assigned. The incumbent serves as the leader of the Patient Connection Center service center for hospitals and physician practices within the Piedmont health system to internal and external organizations, including government agencies, payer organizations, external auditors, and business partners.
What you will do
  • Oversee, measure, and report ongoing financial and operational performance of Patient Connection Center functions for all Piedmont entities, including the scheduling of physician office, inpatient and outpatient hospital visits, pre-registration of accounts when adequate information is available during the scheduling process.
  • Partners with Director of Operational Effectiveness and Operational Effectiveness team to develop, implement, and oversee efficient and effective operational policies, processes, tools, and educational materials within all functional areas that report to the Patient Connection Center.
  • Reviews and provides input on KPIs for Patient Connection Center functions; ensures the implementation of action plans where performance is not meeting expectations; review KPI expectations with corporate/local leadership annually and adjust appropriately; recognize areas of excellence as appropriate
  • Maintains understanding of Patient Connection Center workflows and functions to identify potential process improvements and supports the design and implementation changes as requested, leveraging on-site and corporate leadership where appropriate
  • Develop expertise for all applications utilized in Patient Connection Center to include all related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department
  • Ensure Patient Connection Center employees comply with established policies, processes, and quality assurance programs
  • Act as a primary liaison between Patient Connection Center for facilities and physician practices.
  • Monitor and facilitate service level agreements (SLAs) between Patient Connection Center operations and other related functions within Patient Experience, Revenue Cycle and Clinical operations
  • Work positively with physician practice and hospital leadership to ensure that needs/concerns/requests in relation to Patient Connection Center processes are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
  • Build strong relationships and facilitate productive communication between key Patient Experience and Revenue Cycle stakeholders, including peer leaders of Patient Experience and Revenue Cycle services and core support departments (e.g., human resources, business support services, finance)
  • Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance
  • Encourage and supports employee decision-making within their scope of responsibilities
  • Perform any special assignments as requested

Qualifications
Education
  • Bachelor's Degree from a recognized college or university Required
  • Master's degree from a recognized college or university in Management Engineering, Health Care Administration or Business Administration Preferred
Work Experience
  • 7 years Contact Center, Customer Service, Healthcare Operations, or Patient Access experience Required
  • 5 years of management experience within a progressive contact center or healthcare environment. Required
  • Call center experience requiring high volume inventory management Required
  • Physician practice or contact center operations, scheduling, patient access, consulting and/or project management experience for at least five (5) years Preferred
  • Leader or member of an operational transformation effort where key functions were reviewed for standardization and centralization Preferred
  • Leadership in a multi-hospital and employed physician environment Preferred
  • Previous experience using or implementing Epic Preferred
  • Experience leading a remote workforce Preferred

Business Unit : Company Name
Piedmont Healthcare Corporate

What Piedmont Healthcare employees say

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