Patient Experience Associate Jobs in Springfield, TN

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We have an incredible opportunity for a Patient Recruitment Associate (PRA) to join ICON's Accellacare team in Nashville, on a 6-month contract. The PRA is integral to support the growth and success of Accellacare as an organization. The PRA will encourage patients to participate in clinical research studies, through conducting phone screens. They will review patient's basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

This role is with Accellacare, part of ICON's clinical research network, where you'll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Location: Nashville, TN (Onsite an average of 3 days per week)

Contract Duration: 6 months, with eligibility to convert permanent

Hours: Full-Time, 8:00am - 5:00pm CT, Monday through Friday

What you will be doing:

• Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
• Review, enter, and edit patient information into clinical trial management software
• Book patients into site schedulers ensuring that entries are accurate and up to date
• Read and understand the purpose and inclusion/exclusion criteria for each protocol
• Respond to all leads within a 24-hour time period
• Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
• Problem solve and create contingency plans to optimize enrollment
• Effectively communicate the importance of research participation to volunteers
• Provide an exceptional patient experience by building positive rapport and consistent follow-up
• Strive to meet personal and team targets
• Work in strict confidentiality in all forms including electronically, written forms, and verbal
• Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Your profile:

• Bachelors degree in life science, healthcare, or medical field
• Experience in customer service, marketing, and/or sales
• An interest in clinical research
• Basic understanding of medical terminology
• Excellent communication and interpersonal skills
• Comfortability fielding inbound and outbound phone calls
• Ability to multitask
• Organizational skills with attention to detail
• Ability to work under pressure and with tight deadlines
• Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
• Ability to work onsite in Nashville, TN an average of 3 days per week

What ICON can offer you:

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.